This report, released by the Ministry of Personnel, Public Grievances & Pensions, summarizes the performance of central ministries and departments regarding the Bhavishya and CPENGRAMS portals for April 2025. The report highlights the government's focus on digital empowerment for central government pensioners. Key findings include the timely issuance of 83 Pension Payment Orders (PPOs) in superannuation cases, and the resolution of 61 pensioner grievances within one month via the CPENGRAMS portal. The Department of Pension & Pensioners Welfare (DOPPW) notes that PCDA Pension (Allahabad), the Department of Ex-Servicemen Welfare, and the Ministry of Railways demonstrated strong performance in grievance redressal. The Bhavishya portal, utilized across numerous ministries and attached offices, facilitates online pension tracking, while CPENGRAMS enhances transparency in grievance resolution. CPENGRAMS received 8,396 cases and redressed 10,200 during the reporting period. Overall grievance pendency decreased from 11,817 to 10,179 during April 2025.
Key Entities Referenced
Ministry of Personnel, Public Grievances Pensions: The Indian government ministry responsible for personnel, public grievances, and pensions.
35th Report: A report by the Ministry of Personnel, Public Grievances Pensions on the performance of Central Ministries/Departments.
Central Ministries/Departments: Refers to various ministries and departments of the Central Government of India.
Bhavishya: An online portal for online tracking of pension sanction and payment process.
CPENGRAMS: A portal for the redressal of pensioners' grievances.
April, 2025: The month and year the report pertains to.
PPOs: Pension Payment Orders, documents authorizing pension payments.
superannuation cases: Cases related to retirement and pensions.
PCDA, Pension, Allahabad: Likely the Principal Controller of Defence Accounts (Pensions) located in Allahabad, India.
Department of Ex Servicemen Welfare: A department focused on the welfare of ex-servicemen.
Ministry of Railways: The Indian government ministry responsible for the railways.
PIB Delhi: Press Information Bureau, Delhi office, the nodal agency of the Government of India to disseminate information to the media.
Central Government Pensioners: Individuals who receive pensions from the Central Government of India.
Department of Pension Pensioners Welfare DOPPW: Department of Pension & Pensioners' Welfare.
Secretariat: Refers to the main Secretariats of various Ministries/Departments.
Ministries/Departments/Apex Bodies: Various Ministries, Departments and Apex bodies of the Indian Government.
DDOs: Drawing and Disbursing Officers.
Umang platform: A unified mobile application for accessing various government services.
Form 6A: A form used for processing pension papers.
March, 2025: A month referenced for pension data comparison.
NKRPSM Release ID: 2129797: Release ID number for the document.
Ministry of Personnel, Public Grievances & Pensions
35th Report on Central Ministries/Departments’
performance on Bhavishya and CPENGRAMS
released for the month of April, 2025
83% PPOs in superannuation cases are issued on
time
61% pensioners’ grievances resolved within a month
on CPENGRAMS portal
PCDA, Pension, Allahabad, Department of Ex-
Servicemen Welfare and Ministry of Railways topped
in redressal of pensioners’ grievances in April, 2025
Posted On: 20 MAY 2025 12:00PM by PIB Delhi
The Government has accorded highest priority to the welfare of Central Government Pensioners through
digital empowerment. Bhavishya, an online portal for online tracking of pension sanction and payment
process, has ensured timely issue of PPOs to the retiring employees while CPENGRAMS portal brings
transparency in the redressal process with the quality resolution of pensioners’ grievances.
The Department of Pension & Pensioners’ Welfare (DOPPW) has released the monthly report on Central
Ministries/ Departments with the focus on the performance on Bhavishya and CPENGRAMS for the month of
April, 2025.
As on 30.04.2025, Bhavishya is running in the main Secretariat of 99 Ministries/Departments/Apex Bodies
and 1034 attached offices through 9,406 DDOs. A mobile App has also been launched on the Umang platform
through which Bhavishya can be accessed by various stake-holders. Form 6-A containing erstwhile 9
Forms/Formats has revolutionized the processing of pension papers and a total of 20,003 retiring officials
have submitted new Form 6-A in Bhavishya Portal.83% PPOs in the superannuation cases are issued on time.
For 17th months in a row, redressal of more than 7000 grievances has been achieved on the CPENGRAMS
portal. In April, 2025, 8,396 pension cases were received on the portal while 10,200 cases were redressed. 61 %
grievances have been redressed within a month, showcasing the resilience of this redressal mechanism. Also,
only 5% grievances are pending for redressal after 3 months.The pendency of grievances has markedly
decreased from 11,817 grievances at the end ofMarch, 2025 to 10,179 grievances at the end of April, 2025. In
the report, the success stories of redressal of grievances are also highlighted.The detailed report can be accessed at:
https://pensionersportal.gov.in/Document/April2025_CPENGRAMS_BHAVISHYA_MonthlyReport.pdf.
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NKR/PSM
(Release ID: 2129797)