## Policy Analysis Report: Central Consumer Protection Authority Annual Report Rules, 2021
**1. Executive Summary:**
This report analyzes the "Central Consumer Protection Authority Annual Report Rules, 2021," a new policy established by the Central Government under the Consumer Protection Act, 2019. The core purpose of these rules is to define the framework for the preparation and submission of the Central Consumer Protection Authority's (CCPA) annual report. The key finding is that the rules mandate the content and format of the annual report, specifying the information required regarding the CCPA's activities, investigations, orders, and other relevant details.
**2. Introduction:**
This report aims to provide a comprehensive overview of the "Central Consumer Protection Authority Annual Report Rules, 2021" based solely on the provided policy text. The analysis will cover the policy's objectives, key provisions, target audience, and expected outcomes, as discernible from the document itself.
**3. Policy Overview:**
* This is a **New Policy.**
* **Core Objective(s):**
* To establish rules for the preparation of the Central Authority's Annual Report (as mandated by Section 27 of the Consumer Protection Act, 2019).
* To define the content and format of the Annual Report.
* To specify the timeline for submitting the Annual Report to the Central Government.
**4. Background and Rationale:**
* **New Policy:** This new policy likely addresses the need to standardize the reporting process of the CCPA's activities. By establishing a clear framework and specifying the required information, the government aims to ensure transparency, accountability, and consistent evaluation of the CCPA's performance in protecting consumer rights and preventing unfair trade practices. The policy ensures the Central Government receives regular and standardized updates on the activities of the CCPA.
**5. Key Provisions / Changes:**
* **New Policy:**
* **Short Title and Commencement:** The rules are called the "Central Consumer Protection Authority Annual Report Rules, 2021" and come into force from the date of their publication in the Official Gazette.
* **Definitions:** The rules define key terms such as "Act" (Consumer Protection Act, 2019), "Annual Report," "Central Authority," and "Year" (financial year).
* **Preparation and Furnishing of Annual Report:** The Central Authority must prepare an Annual Report every year using the prescribed "Form" (detailed below). Any additional item requires prior permission from the Central Government. The report must be forwarded to the Central Government within 180 days of the financial year's close.
* **Form (Content of Annual Report):** The policy dictates the specific sections and information to be included in the Annual Report:
* **A. Introduction:** Includes a statement from the Chief Commissioner, Objectives, Important Achievements, Year in Review, Legislative Work, Sectors-wise Cases, Outreach Program, Steps to monitor misleading advertisements, International Engagement, and Impact on consumers.
* **B. Investigations and Inquiries:** A narrative of investigations and inquiries ordered or undertaken by the Central Authority, Director General, or District Collector.
* **C. Orders Passed:** Details of orders passed by the Central Authority, categorized by whether a prima facie case was made out, and whether a consumer violation was proved.
* **D. Powers and Duties:** Activities related to filing complaints, interventions, research, safety notices, advisories, guidelines, mandate of unique goods identifiers, recommendations for international conventions, and cooperation with consumer organizations.
* **E. Execution of Orders and Penalties:** Details of monetary penalties (recovery, imposed but not recovered, total amount levied and realized), matters referred to court, corrective advertisements, and compounding of offenses.
* **F. Appeals:** Information on appeals filed against the CCPA's orders, their status, and brief write-ups.
* **G. Communications and References:** Details of references received and made to various governmental bodies and directions received from the Central Government.
* **H. Administration and Establishment Matters:** Composition of the Central Authority, details of appointments and departures of key personnel, organizational structure, personnel information, experts and consultants, employee welfare measures, and delegation of power.
* **I. International Cooperation:** A narrative of international cooperation undertaken by the Central Authority.
* **J. Consumer Awareness:** Activities undertaken to promote consumer awareness, including workshops, seminars, publications, capacity building, and regulatory impact assessments.
* **K. Budget and Accounts:** Budget estimates, receipts, expenditures, and account balances.
* **L. Ongoing Programmes:** A brief narrative of ongoing programmes.
* **M. Capacity Building:** A narrative of capacity building initiatives undertaken, including training programs for employees.
* **N. Right to Information Act, 2005:** Information related to applications and appeals under the RTI Act.
* **O. Prevention of Sexual Harassment of Women at Workplace:** Number of complaints and action taken.
**6. Target Audience and Stakeholders:**
Based on the policy text, the primary target audience and stakeholders are:
* The Central Consumer Protection Authority (CCPA) itself, as it is responsible for preparing and submitting the Annual Report according to these rules.
* The Central Government, specifically the Ministry of Consumer Affairs, Food and Public Distribution, as it receives and reviews the Annual Report.
**7. Implementation Aspects (Inferred):**
* **Responsible Agency/Bodies:** The Central Consumer Protection Authority (CCPA) is the primary responsible body.
* **Timelines:** The Central Authority must forward the annual report to the Central Government within a period of 180 days immediately following the close of the year for which it has been prepared.
* **Procedures:** The Central Authority must prepare its annual report in the format described in the FORM annexed to the document.
**8. Expected Outcomes / Impact of Changes:**
* **New Policy:** The likely intended outcomes based on the policy's provisions are:
* Increased transparency and accountability of the CCPA.
* Standardized and comprehensive reporting on the CCPA's activities.
* Improved monitoring and evaluation of the CCPA's effectiveness in protecting consumer rights.
* Facilitation of informed decision-making by the Central Government regarding consumer protection policies and initiatives.
**9. Conclusion:**
The "Central Consumer Protection Authority Annual Report Rules, 2021" establishes a framework for standardized reporting of the CCPA's activities. By clearly defining the content, format, and timeline for the Annual Report, the policy aims to enhance transparency, accountability, and effective governance within the consumer protection landscape. The policy's significance lies in its potential to improve the Central Government's oversight of the CCPA and to inform future consumer protection policies.
Key Entities Referenced
ANUPAM MISHRA: Commissioner who is mentioned at the end of the notification.
New Delhi: Location where the notification was issued.
September 27, 2021: Date of the notification.
Consumer Protection Act, 2019: The Act under which the rules are being framed. Also referred to as 'Act'.
Central Consumer Protection Authority Annual Report Rules, 2021: Title of the rules being established.
Official Gazette: The publication in which the rules will be officially published.
Central Consumer Protection Authority: The central authority responsible for preparing the annual report. Also referred to as 'Central Authority'.
Central Government: The government body to which the annual report is submitted and from which permission may be required.
Director General: An entity involved in investigations and inquiries as part of the Central Authority's activities.
District Collector: An entity involved in investigations and inquiries as part of the Central Authority's activities.
District Commission: A commission before which the Central Authority may file complaints or intervene.
State Commission: A commission before which the Central Authority may file complaints or intervene.
National Commission: A commission before which the Central Authority may file complaints or intervene, and which handles appeals against the Central Authority's orders.
Ministries and Departments of Central Government: Entities to which advisories are issued by the Central Authority.
State Governments: Entities to which advisories are issued by the Central Authority.
Right to Information Act, 2005: Act under which information requests are processed.
Central Public Information Officer: Official responsible for providing information under the Right to Information Act, 2005.
Assistant Central Public Information Officer: Official assisting in providing information under the Right to Information Act, 2005.
First Appellate Authority: Authority to which appeals can be filed against the order of Central Public Information Officer.
Ministry of Consumer Affairs, Food and Public Distribution: The ministry under which the Department of Consumer Affairs operates.
Department of Consumer Affairs: The department issuing the notification.
Government of India Press, Ring Road, Mayapuri, New Delhi-110064: Location of the printing press.
Delhi: Location of the Controller of Publications.
रजजस्ट्री स.ं डी.एल.- 33004/99 REGD. No. D. L.-33004/99
xxxGIDHxxx
सी.जी.-डी.एलxx.x-GअID.-E2xx8x0 92021-230018
CG-DL-E-28092021-230018
असाधारण
EXTRAORDINARY
भाग II—खण् ड 3—उप-खण्ड (i)
PART II—Section 3—Sub-section (i)
प्राजधकार स ेप्रकाजित
PUBLISHED BY AUTHORITY
स.ं 548] नई ददल्ली, सोमर्ार, जसतम्ब र 27, 2021/आजर् न 5, 1943
No. 548] NEW DELHI, MONDAY, SEPTEMBER 27, 2021/ASVINA 5, 1943
उपभोक्ता मामल,े खाद्य और सार्जव जनक जर्तरण मत्रं ालय
(उपभोक्ता मामल ेजर्भाग)
अजधसूचना
नई ददल्ली, 27 जसतम्बर, 2021
सा.का.जन. 665(अ)—केंद्रीय सरकार, उपभोक्ता संरक्षण अजधजनयम, 2019 (2019 का 35) की धारा 101 की
उपधारा (2) के खडं (ड) के साथ पठठत धारा 27 की उपधारा (1) द्वारा प्रदत्त िजक्तयों का प्रयोग करते हुए, जनम्नजलजखत
जनयम बनाती ह,ै अथावत:्-—
1. सजं क्षप्त नाम और प्रारम्भ- (1) इन जनयमों का संजक्षप् त नाम केंद्रीय उपभोक्ता संरक्षण प्राजधकरण (र्ार्षिक ठरपोटव) जनयम,
2021 ह।ै
(2) य ेराजपत्र में उनके प्रकािन की तारीख से प्रर्ृत्त होंगे।
2. पठरभािाएं – (1) इन जनयमों में, जब तक दक संदभ वसे अन्यथा अपेजक्षत न हो,
(क) “अजधजनयम” से उपभोक्ता संरक्षण अजधजनयम, 2019 (2019 का 35) अजभप्रेत ह;ै
(ख) “र्ार्षिक ठरपोटव” स े अजधजनयम की धारा 27 की उपधारा (1) के अधीन केंद्रीय प्राजधकरण द्वारा तैयार की
गई र्ार्षिक ठरपोटव अजभप्रेत ह;ै
(ग) “केंद्रीय प्राजधकरण’’ से अजधजनयम की धारा 10 के अधीन स्ट्थाजपत केंद्रीय उपभोक्ता संरक्षण प्राजधकरण
अजभप्रेत ह;ै
5467GI/2021 (1)2 THE GAZETTE OF INDIA : EXTRAORDINARY [PART II—SEC. 3(i)]
(घ) “र्िव” से र्ह जर्त्तीय र्िव अजभप्रेत ह,ै जो 1 अप्रैल स े प्रारंभ होकर ठीक प चात आन े र्ाले र्िव के 31 माच व
को समाप्त होता ह।ै
(2) उन िब् दों और पदों के, जो इसम ें प्रयुक् त ह,ैं और पठरभाजित नहीं ह ैं ककत ु अजधजनयम म ें पठरभाजित ह,ैं र्ही अथ व होंग े
जो उस अजधजनयम म ेंह।ै
3. र्ार्षिक ठरपोट व की तयै ारी और प्रस्ट्तजु त – (1) केंद्रीय प्राजधकरण प्रत् येक र्िव म ें एक बार इन जनयमों के साथ उपाबध
प्ररूप में र्ार्षिक ठरपोटव तैयार करेगा जजसमें र्िव के दौरान जनष्पाददत गजतजर्जधयों का र्ास्ट्तजर्क और पूणव जर्र्रण ददया
गया होगा।
(2) केंद्रीय प्राजधकरण, केंद्रीय सरकार की पूर्व अनुमजत से र्ार्षिक ठरपोटव म ेंकोई अन्य मद भी सजम्मजलत कर सकता ह।ै
(3) केंद्रीय प्राजधकरण, जजस र्िव के जलए र्ार्षिक ठरपोटव तैयार की गई ह,ै उस र्िव के समाप्त होने के ठीक प चात् के एक सौ
अस्ट्सी ददनों के भीतर इसे केंद्रीय सरकार को अग्रेजित करेगा।
प्ररूप
र्ार्षिक ठरपोटव
[जनयम 3(1) देख]ें
क. प्रस्ट्तार्ना
(i) मुख्य आयक्तु का कथन;
(ii) उद्देय;
(iii) महत्र्पूणव उपलजब्धयां;
(iv) समीक्षाधीन र्िव;
(v) जर्धायी कायव;
(vi) सेक्टरर्ार िुरू दकए गए मामल;े
(vii) आउटरीच कायवक्रम;
(viii) भ्रामक जर्ज्ञापनों और अनुजचत व्यापार पधजतयों की जनगरानी के जलए उठाए गए कदम;
(ix) अंतरराष्ट्रीय सलं ग्नता;
(x) उपभोक्ताओं पर समाघात
ख. केंद्रीय प्राजधकरण या महाजनदिे क या जजलाजधकारी द्वारा आदेजित या प्रारंभ दकए गए अन्र्िे ण या जाचं :
केंद्रीय प्राजधकरण या महाजनदिे क या जजलाजधकारी द्वारा प्रारंभ दकए गए अन्र्ेिण और जांचों का संजक्षप्त
जर्र्रण
ग. केंद्रीय प्राजधकरण द्वारा पाठरत आदेि:
केंद्रीय प्राजधकरण द्वारा पाठरत आदेि का संजतप्त जर्र्रण, जजसके जलए प्रथमदष्टृ या अलग से मामला नहीं
बनता ह ैऔर उपभोक्ता का उल्लंघन साजबत हो जाता ह,ै प्रत्येक प्रर्गव के आदिे के जलए प्रर्गर्व ार सारणीबध
जर्र्रण जजसके साथ उस धारा का उपदिवन हो जजसके अधीन आदेि पाठरत दकया गया था तथा आदिे ों की
संजक्षप्त जर्जष्टयां थी।
घ. धारा 18 के अधीन केंद्रीय प्राजधकरण की िजक्तया ंऔर कतव्यव :
जजला आयोग या राज्य आयोग या राष्ट्रीय आयोग के समक्ष जिकायतें दजव करके या म् यक्षेप करके, उपभोक्ता अजधकारों और
उपभोक्ता जागरूकता के क्षेत्र में अनुसंधान करके, उपभोक्ताओं को सतकव करन े के जलए सरु क्षा नोठटस देकर, उपभोक्ता
कल्याण उपायों पर केंद्रीय सरकार और राज्य सरकारें मंत्रालयों और जर्भागों को परामर्षिता जारी कर अनुजचत व्यापार
प्रथाओं को रोकने के जलए मागदव िवक जसधांत जारी कर और अजद्वतीय और सार्वभौजमक माल पहचानकतावओं के उपयोग के
अजधदेि सजहत उपभोक्ता जहतों की रक्षा के जलए, उपभोक्ता अजधकारों पर अंतरराष्ट्रीय संव्यर्हारों और सर्ोत्तम[भाग II—खण् ड 3(i)] भारत का राजपत्र : असाधारण 3
अंतरराष्ट्रीय प्रथाओं को अपनान े की जसफाठरि कर, उपभोक्ता संगठन के साथ सहयोग कर और कोई अन्य सुसंगत जानकारी
देकर केंद्रीय प्राजधकरण द्वारा िरूु दकए गए दक्रयाकलापों का जर्र्रण।
ड. केंद्रीय प्राजधकरण के आदेिों का कायान्व र्यन और िाजस्ट्त अजधरोजपत करना:
(i) मौदद्रक िाजस्ट्तयां - अजधरोजपत िाजस्ट्त की र्सलू ी के ब् यौरे, अजधरोजपत ककतु र्सूल नहीं की गई िाजस्ट्त के ब् यौरे,
मामलों की कुल संख्या और अजधरोजपत मौदद्रक िाजस्ट्त की कुल रकम और र्सूल की गई कुल रकम।
(ii) धारा 92 के अधीन न्यायालय को जनर्ददष् ट दकए गए मामल-े र्िव के दौरान न् यायालय को जनर्ददष् ट दकए गए मामलों की
कुल संख्या, र्िव के दौरान न् यायालय द्वारा जनपटाए गए मामलों की कुल संख्या, र्िव के अतं में न् यायालय में लंजबत मामलों
की कुल संख्या।
(iii) सुधारात्मक जर्ज्ञापन - र्िव के दौरान उन मामलों की संख्या जजनमें सुधारात्मक जर्ज्ञापन का आदिे ददया गया ह:ै
(iv) अपराध िमन, िमन (कम्पाउंडडग) के जलए दकए गए आर्ेदन, जनपटाए गए आर्ेदन, अजधरोजपत मौदद्रक िाजस्ट्त की
कुल रकम और र्सूल की गई कुल रकम।
च. अपील:
(i) र्िव में केन्द्रीय प्राजधकरण के आदेिों के जर्रुध दायर अपीलों की संख्या;
(ii) र्िव की िुरुआत में लंजबत अपीलों की संख्या;
(iii) र्िव के दौरान दायर अपील;ें
(iv) र्िव के दौरान राष्ट्रीय आयोग द्वारा अनुमत अपीलों की संख्या;
(v) र्िव के दौरान राष्ट्रीय आयोग द्वारा अस्ट्र्ीकृत अपीलों की संख्या;
(vi) राष्ट्रीय आयोग द्वारा अनुमत अपीलों पर संजक्षप्त जर्र्रण;
(vii) दकसी अन्य न्यायालय और अजधकरण के समक्ष दायर अपीलों/मामलों का संजक्षप्त जर्र्रण;
छ. पत्राचार या सदं भ:व
(i) सरकार, मंत्रालयों, कानूनी और जर्जनयामक जनकायों, सरकारी जनकाय या दकसी अन्य संस्ट्थान या संगठन स े प्राप्त
संदभों और भेजे गए संदभों पर एक संजक्षप्त जर्र्रण जजसके अंतगवत र्िव के दौरान प्राप्त संदभों की संख्या, र्िव के दौरान भेज े
गए संदभों की संख्या, र्िव के दौरान जनपटाए गए संदभों की सख्ं या, र्ि व के अतं म ेंलंजबत संदभों की संख्या भी ह।ै
(ii) केंद्रीय सरकार से प्राप्त जनदिे – जजसके अंतगवत र्िव के दौरान प्राप्त जनदेिों की संख्या, र्िव के दौरान जनदेिों की
संख्या, र्िव के अंत में लंजबत जनदेिों की संख्या, केंद्रीय सरकार के जनदेिों के संबंध में उपभोक्ता अजधकारों का उल्लंघन दकए
जाने पर की गई जांच या जर्र्ेचना भी ह ैकेन्द्रीय सरकार स ेप्राप्त जनदेिों पर संजक्षप्त जर्र्रण।
ज. प्रिासन और स्ट्थापना मामल े
(i) केंद्रीय प्राजधकरण की संरचना;
(ii) र्िव में जनयक्तु मुख्य आयुक्त या आयुक्त और पद छोड़न े र्ाल ेआयुक्त के ब्यौरे;
(iii) र्िव में जनयक्तु महाजनदेिक और पद छोड़ने र्ाल े महजनदेिक के ब् यौरे;
(iv) संगठनात्मक ढााँचा;
(v) केंद्रीय प्राजधकरण म ें प्रर्गव-र्ार कार्षमकों, स्ट्र्ीकृत पदों, भरे गए पदों, ठरजक्तयों, र्िव में की गई जनयुजक्तयों
और ऐसे अन्य मामलों के बारे में जानकारी सजहत एक सारणीबध जर्र्रण;
(vi) जनयुक्त जर्िेिज्ञ और सलाहकार: र्िव म ें जनयुक्त जर्िेिज्ञों और सलाहकारों की संख्या और उनके ब् यौरे
जजन्होंने पद छोड़ ददया, या कोई अन्य अजधकारी या केंद्रीय प्राजधकरण द्वारा बुलाए गए व्यजक्त;
(vii) रोजगार के जनयजमत जनबंयन और ितों के अजतठरक्त, प्राजधकरण द्वारा दकए गए कमवचारी कल्याण उपाय,
यदद कोई हों;4 THE GAZETTE OF INDIA : EXTRAORDINARY [PART II—SEC. 3(i)]
(viii) अजधजनयम की धारा 14 के अधीन मुख्य आयक्तु द्वारा दकसी अन्य आयक्तु या केंद्रीय प्राजधकरण के
अजधकारी को र्िव म ेंकी गई िजक्त के प्रत्यायोजन के ब् यौरे।
झ . अतं राष्व र ीय सहयोग
केंद्रीय प्राजधकरण द्वारा दकए गए अंतरावष्र ीय सहयोग, यदद कोई हो, का संजक्षप् त जर्र्रण।
ञ . उपभोक्त ा जागरूकता
धारा 18 की उपधारा के (2)अधीन दकए गए दक्रयाकलापों का संजक्षप् त जर्र्रण:
(i) उपभोक्त ा जर्जध तथा उपभोक्त ा मुद्दों के बारे में जागरूकता पैदा करन े के जलए जनता या जर्िेिज्ञों या
नीजत जनमावताओं या जर्जनयामक जनकायों के साथ कायविालाएं, सेजमनार और अन् य बातचीत;
(ii) उपभोक्त ा समथवन और उपभोक्त ा मुद्दों के बारे में जागरूकता पैदा करन े के जलए पचों और अ् ययनों
का प्रकािन;
(iii) उपभोक्त ा जर्जनयामक प्रदक्रया में भाग लने े के जलए पणधाठरयों का क्षमता जनमावण;
(iv) उपभोक्त ा स े जुड़े क्षेत्रीय/जर्जनयामक समाघात जनधावरण; केन् द्रीय प्राजधकरण द्वारा दकए गए बाजार
अ् ययन और अनुसंधान पठरयोजना;
(v) अन् य दक्रयाकलाप।
ट. बजट और लखे ा
1. व् यापक प्रर्गों के अधीन बजट अनुमान और संिोजधत अनमु ान;
2. अजधजनयम की धारा 25 तथा धारा 26 के अधीन, व् यापक प्रर्गों के अधीन, प्राजप्तयां;
3. व् यापक प्रर्गों के अधीन र्ास्ट् तजर्क व् यय;
4. अजधजनयम की धारा 25 तथा 26 के अधीन अनुरजक्षत खाते म ें उपलब्ध अजतिेि;
5. कोई अन् य जानकारी
ठ. चल रह े कायक्रव म:—चल रह े कायवक्रमों का संजक्षप् त जर्र्रण।
ड. क्षमता जनमाणव :—क्षमता जनमाणव संबंधी पहलों का संजक्षप् त जर्र्रण जजसम ें सजम्मजलत ह:ै
(i) प्रजतष्ठ ान म ें प्रजिजक्षत कमचव ाठरयों (प्रर्ग-व र्ार और श्रेणी-र्ार) की संख् या सजहत ऐसे कायवक्रम जैसे जर्िय सामग्री,
अर्जध और संकाय के ब् यौरे;
(ii) बाहरी संस्ट्थाओं (भारत और भारत के बाहर अलग-अलग) द्वारा प्रजिजक्षत कमवचाठरयों की संख् या (प्रर्ग-व र्ार और
श्रेणी-र्ार) संस्ट् थाओं के नाम और अर्जध के ब् यौरे के साथ जजसम ें यह भी जर्जनर्ददष् ट दकया गया हो दक प्रजिक्षण
इंटनवजिप, जर्जनयम कायवक्रम, अ् यते ार्ृजत्तयों, अ् ययन अर्काि, जर्देिी जर् र्जर्द्यालयों/संस्ट् थानों के साथ जर्िेि
व् यर्स्ट् था के अधीन था या नहीं।
(iii) क्षमता जनमावण पहलों पर व्य य
ढ. सचू ना का अजधकार अजधजनयम, 2005 (2005 का 22):
(क) उक्त अजधजनयम के अधीन सूचना प्राप् त करन े के जलए केन् द्रीय लोक सूचना अजधकारी या सहायक केंद्रीय लोक सूचना
अजधकारी को प्राप् त आर्ेदनों की संख् या;
(ख) आर्ेदनों की संख य् ा जजसके जलए केन्द्र ीय लोक सूचना अजधकारी द्वारा सूचना उपलब्ध कराई गई ह;ै
(ग) केन् द्रीय लोक सूचना अजधकारी के पास लंजबत आर्ेदनों की संख् या;
(घ) केन् द्रीय लोक सूचना अजधकारी के आदेि के जर्रूध प्रथम अपीलीय प्राजधकारी के समक्ष दायर की गई अपीलों की
संख् या;[भाग II—खण् ड 3(i)] भारत का राजपत्र : असाधारण 5
(ड.) अपीलों की संख् या जजन् ह ेंप्रथम अपीलीय प्राजधकारी के द्वारा जनपटाया गया;
(च) प्रथम अपीलीय प्राजधकारी के पास लंजबत अपीलों की संख्य ा;
(छ) जनधावठरत समय-सीमा म ें नहीं जनपटाए गए आर्ेदनों और अपीलों की संख् या।
ण. कायस्ट्व थ ल पर मजहलाओं के यौन उत्प ीड़न की रोकथाम:
(क) जिकायतों की संख् या;
(ख) उन पर की गई कारवर्ाई।
[फा. सं. ज-े 25/51/2021-सीसीपीए]
अनुपम जमश्रा, आयुक्त
MINISTRY OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
(Department of Consumer Affairs)
NOTIFICATION
New Delhi, the 27th September, 2021
GSR.. 665(E)—In exercise of the powers conferred by sub-section (1) of section 27 read with clause (m) of
sub-section (2) of section 101 of the Consumer Protection Act, 2019 (35 of 2019), the Central Government hereby
makes the following rules, namely :—
1. Short title and commencement.-(1) These rules may be called the Central Consumer Protection Authority (Annual
Report) Rules, 2021.
(2) They shall come into force from the date of their publication in the Official Gazette.
2. Definitions. - (1) In these rules, unless context otherwise requires, -
(a) "Act" means the Consumer Protection Act, 2019 (35 of 2019);
(b) "Annual Report" means the annual report prepared by the Central Authority under sub-section (1)
section 27 of the Act;
(c) "Central Authority" means the Central Consumer Protection Authority established under section 10 of
the Act;
(d) "Year" means the financial year commencing from the 1st day of April and ending on the 31st day of
March of the year immediately following.
(2) Words and expressions used herein and not defined but defined in the Act shall have the same meanings assigned
to them in the Act.
3. Preparation and furnishing of annual report.-(1) The Central Authority shall prepare once in every year an
Annual Report in the Form annexed to these rules, giving a true and full account of its activities performed in the year.
(2) The Central Authority may, with the prior permission of the Central Government, also include any other item in
the annual report.
(3)The Central Authority shall forward the annual report to the Central Government within a period of one hundred
and eighty days immediately following the close of the year for which it has been prepared.
FORM
Annual Report
[See rule 3(1)]
A. Introduction
(i) Chief Commissioner’s statement;
(ii) Objective;
(iii) Important achievements;6 THE GAZETTE OF INDIA : EXTRAORDINARY [PART II—SEC. 3(i)]
(iv) The year in review;
(v) Legislative work;
(vi) Sectors-wise cases instituted;
(vii) Outreach programme;
(viii) Steps taken to monitor misleading advertisements and unfair trade practises;
(ix) International Engagement
(x) Impact on consumers
B. Investigations and inquiries ordered or undertaken by the Central Authority or the Director General or
District Collector:
A brief narrative of investigations and inquiries undertaken by the Central Authority or the Director General or
District Collector.
C. Orders passed by the Central Authority:
A brief narrative of the orders passed by the Central Authority separately for which no prima facie case is made out,
and consumer violation is proved, category-wise for each category of orders passed alongwith a tabular statement
indicating the section under which the order was passed and brief particulars of the orders.
D. Powers and duties of the Central Authority under section 18:
A narrative of activities undertaken by the Central Authority by filing of Complaints or intervention before District
Commission or State Commission or National Commission, research in the field of consumer rights and consumer
awareness, safety notices to alert consumers, advisories issued to Ministries and Departments of Central Government
and State Governments on consumer welfare measures, guidelines issued to prevent unfair trade practices and to
protect consumer interests including mandate of use of unique and universal goods identifiers, recommendation for
adoption of international conventions and best international practices on consumer rights, co-operation with consumer
organisations and any other relevant information.
E. Execution of the orders of the Central Authority and imposition of penalties:
(i) Monetary penalties.– Details of recovery of penalty imposed, details of penalty imposed but not recovered, total
number of matters and total amount of monetary penalty levied and total amount realized.
(ii) Matters referred to Court under section 92.–Total number of matters referred to the court during the year, total
number of matters disposed of by the court during the year, total number of matters pending with the court at the end
of the year.
(iii) Corrective Advertisement.-Number of matters in which corrective advertisement has been ordered during the
year:
(iv) Compounding of offences, applications made for compounding, application disposed of, total amount of monetary
penalty levied and total amount realised.
F. Appeals:
(i) number of appeals filed against the orders of the Central Authority in the year;
(ii) number of appeals pending at the beginning of the year;
(iii) appeals filed during the year;
(iv) number of appeals allowed by the National Commission during the year;
(v) number of appeals disallowed by the National Commission during the year;
(vi) brief write up on the appeals allowed by the National Commission;
(vi) brief write up of appeals/cases filed before any other Court and Tribunal;
G. Communications or References:
(i) A brief narrative on the references received and reference made to the Government, Ministries, statutory and
regulatory bodies, government body or any other institution or organization, including number of references received
during the year, number of references sent during the year, number of references disposed of during the year, number
of references pending at the end of the year.[भाग II—खण् ड 3(i)] भारत का राजपत्र : असाधारण 7
(ii) Directions received from the Central Government.-A brief narrative on the directions received from the
Central Government including number of directions received during the year, number of directions of during the year,
number of directions pending at the end of the year, inquiry or investigation made into violations of consumer rights
on the directions from the Central Government.
H. Administration and establishment matters
(i) Composition of the Central Authority;
(ii) Details of Chief Commissioner or Commissioner appointed in the year and Commissioner who demitted
office;
(iii) Details of Director General appointed in the year and those who demitted office;
(iv) Organizational structure;
(v) a tabular statement containing information on Personnel in Central Authority, category-wise, sanctioned
posts, posts filled up, vacancies, appointments made in the year and such other matters;
(vi) experts and consultants engaged: details of number of experts and consultants appointed in the year and of
those who demitted office, or any other officials or person called by the Central Authority;
(vii) employee welfare measures, if any, beyond the regular terms and conditions of employment, undertaken by
the Authority;
(viii) details of delegation of power made in the year by Chief Commissioner to any other Commissioner or the
officer of the Central Authority under section 14 of the Act.
I. International co-operation
A brief narrative of international co-operation, if any, undertaken by the Central Authority.
J. Consumer Awareness
A brief narrative of activities undertaken under sub-section (2) of Section 18:
(i) Workshops, seminars and other interactions with public or experts or policy makers or regulatory bodies on
Consumer law and for creating awareness of consumer issues;
(ii) Papers and studies published for consumer advocacy and for creating awareness of consumer issues;
(iii) Capacity building of stakeholders to participate in consumer regulatory process;
(iv) Consumer related Sectorial/Regulatory impact assessment; market studies and research projects carried out
by the Central Authority;
(v) other activities.
K. Budget and accounts
(1) Budget estimates and revised estimates, under broad categories;
(2) receipts, under broad categories, under sections 25 and 26 of the Act;
(3) actual expenditures under broad categories;
(4) balance available in the account maintained under the under sections 25 and 26 of the Act;
(5) any other information.
L. On-going programmes:–A brief narrative of on-going programmes.
M. Capacity Building:-A brief narrative of capacity building initiatives undertaken including:
(i) number of employees (category-wise and grade-wise) trained in house with details of such programmes like
content, duration and faculty;
(ii) number of employees (category-wise and grade-wise) trained by outside institutions (separately within India
and outside India) with details of names of institutions and duration also to specify whether training was
under internship, exchange programmes, fellowships, study leave, special arrangements with foreign
universities/institutions;
(iii) expenditure on capacity building initiatives.
N. Right to Information Act, 2005 (22 of 2005):
(a) number of applications received by Central Public Information Officer or Assistant Central Public Information
Officer seeking information under the said Act;
(b) number of applications for which information has been provided by Central Public Information Officer;8 THE GAZETTE OF INDIA : EXTRAORDINARY [PART II—SEC. 3(i)]
(c) number of applications pending with Central Public Information Officer;
(d) number of appeals filed before First Appellate Authority against the order of Central Public Information Officer;
(e) number of appeals which have been disposed of by First Appellate Authority;
(f) number of appeals pending with First Appellate Authority:
(g) number of applications or appeals not disposed of in the stipulated time frame.
O. Prevention of Sexual Harassment of Women at Workplace:
(a) Number of complaints;
(b) action taken thereon.
[F. No.- J-25/51/2021-CCPA]
ANUPAM MISHRA, Commissioner
Uploaded by Dte. of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi-110064
and Published by the Controller of Publications, Delhi-110054.