The Election Commission of India (ECI) has activated the National Voter Helpline and all 36 State and District-level helplines to address citizen queries and grievances. The National Contact Centre (NCC), serving all States and Union Territories, operates daily from 8:00 AM to 8:00 PM via the toll-free number 1800-11-1950. Trained executives handle calls. Each State/UT and District has been instructed to set up its own State Contact Centre (SCC) and District Contact Centre (DCC) respectively, to ensure timely and localized responses, these centres operate during office hours on all working days throughout the year, providing assistance in the regional languages of the State/UT. All complaints and queries are recorded and tracked through the National Grievance Service Portal (NGSP 2.0). ECI has also launched 'Book-a-Call with BLO' facility on the ECINET platform, allowing citizens to directly contact their respective Booth Level Officer (BLO). Citizens can also connect with Election Officials using the ECINet App. CEOs, DEOs, EROs must monitor progress and ensure speedy disposal of the requests of the users within 48 hours. Citizens can also send email to complaints@eci.gov.in. The Election Commission encourages all voters to use the dedicated Voter Helpline Number – 1950 facilities and the ‘Book-a-Call with BLO’ facilities.
Key Entities Referenced
Election Commission of India (ECI): The primary regulator overseeing the election process and responsible for activating the National Voter Helpline and 'Book-a-call with BLO' facilities.
National Voter Helpline: A phone service (1950) activated by the ECI to address citizen's election related queries/grievances.
Book-a-Call with BLO: A facility launched by the ECI enabling citizens to directly contact their respective Booth Level Officer (BLO) to address election-related queries/grievances.
National Contact Centre (NCC): Serves as the central helpline for all States and Union Territories.
State Contact Centre (SCC): Contact center established in each State/UT to ensure timely and localized responses to citizens' queries and grievances.
Election Commission
Citizens can use 1950 Voter Helpline and
‘Book-a-call with BLO’ facilities to resolve all
election related queries/grievances
Posted On: 29 OCT 2025 4:58PM by PIB Delhi
1. The Election Commission of India (ECI) has activated the National Voter Helpline and
all 36 State and District-level helplines with an aim to address all queries/grievances of
citizens.
2. The National Contact Centre (NCC) will serve as the central helpline for all States and
Union Territories. It operates daily from 8:00 AM to 8:00 PM through toll-free number
1800-11-1950. Calls are handled by trained executives who assist citizens and other
stakeholders with electoral services and queries.
3. ECI has issued instructions to each State/UT and District to set up its own State Contact
Centre (SCC) and District Contact Centre (DCC) respectively, to ensure timely and
localized responses. These centres operate during office hours on all working days
throughout the year, providing assistance in the regional languages of the State/UT.
4. All complaints and queries are recorded and tracked through the National Grievance
Service Portal (NGSP 2.0).
5. Additionally, ECI has also launched ‘Book-a-Call with BLO’ facility using which
citizens can directly contact their respective Booth Level Officer (BLO) through the
feature available on the ECINET platform.
6. Citizens can also connect with Election Officials using the ECINet App. ECI has directed
all CEOs, DEOs, EROs to regularly monitor the progress and ensure speedy disposal of
the requests of the users within 48 hours.
7. These facilities are in addition to the existing mechanisms for addressing election related
grievances. Citizens can also send email to complaints@eci.gov.in
8. The Election Commission encourages all voters to use the ‘Book-a-Call with BLO’ and
the dedicated Voter Helpline Number – 1950 facilities for all election-related
information, feedback, suggestions, and complaints for prompt and transparent resolution
of their concerns.
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