The Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances & Pensions, released the 34th Centralized Public Grievance Redress and Monitoring System (CPGRAMS) report for May 2025, highlighting successful grievance resolutions across States/UTs. The report showcases four specific success stories: resolution of a delayed GST registration for an MSME in which a business owner was facing financial losses, repair of a faulty power connection causing irregular power supply, area cleaning and mosquito control in response to public health concerns, and relocation of an obstructing electricity service line hindering construction on private property. These examples demonstrate the effectiveness of the CPGRAMS portal in addressing and resolving citizen grievances.
Key Entities Referenced
Ministry of Personnel, Public Grievances Pensions: A government ministry.
DARPG: Department of Administrative Reforms and Public Grievances, part of the Ministry of Personnel, Public Grievances Pensions.
34th CPGRAMS Report of StatesUTs: The 34th report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States and Union Territories.
May 2025: The month and year the CPGRAMS report covers.
16 JUN 2025: Date of posting of the report.
PIB Delhi: Press Information Bureau, Delhi.
StatesUTs: Refers to States and Union Territories of India.
Shri Rajesh Choudhary: Individual who filed a grievance regarding GST registration.
GST: Goods and Services Tax.
MSME: Micro, Small and Medium Enterprises.
CPGRAMS portal: Centralized Public Grievance Redress and Monitoring System portal; an online platform for grievance redressal.
Shri Pawan Rajput: Individual who filed a grievance regarding irregular power supply.
Rajendra Nagar, Bareilly: Location where Shri Pawan Rajput resides.
Shri Faiz Mohammad Ayyub: Individual who filed a grievance regarding area cleaning and mosquito control.
Ainuddinpur, Kareli, Prayagraj, Uttar Pradesh: Location where Shri Faiz Mohammad Ayyub resides.
Smt. Shakraben Ratilal Solanki: Individual who filed a grievance regarding relocation of electricity power line.
Umrai, Vadodara: Location where Smt. Shakraben Ratilal Solanki resides.
NKRPSMRelease ID: 2136561: Release ID of the notification.
Ministry of Personnel, Public Grievances & Pensions
DARPG released 34th CPGRAMS Report of
States/UTs for May 2025, showcasing Success
Stories
Posted On: 16 JUN 2025 12:00PM by PIB Delhi
The report also features 4 success stories of effective grievance resolution from States/UTs:
1. Grievance of Shri Rajesh Choudhary: Delay in GST Registration for MSME
Shri Rajesh Choudhary faced repeated rejections of his GST registration application over a span of three
months, despite having responded to all departmental queries. The delay caused financial losses to his MSME
startup, as potential clients required a valid GST number to proceed with business transactions. He also raised
concerns about the lack of transparency regarding the reasons for rejection. Seeking redressal, he filed a
grievance on the CPGRAMS portal. Following this, the concerned officer reviewed the application, verified
the details, and approved the GST registration. A GST number has now been issued, thereby resolving the
grievance.
2. Grievance of Shri Pawan Rajput: Irregular Power Supply Issue
Shri Pawan Rajput, a resident of Rajendra Nagar, Bareilly, faced frequent power outages due to a faulty
connection from the nearby electricity pole. This not only caused severe discomfort during the summer nights
but also posed a risk to household appliances. Despite raising multiple complaints through the electricity
helpline, the issues remained unresolved, and complaints were closed without action. Seeking resolution, he
filed a grievance on the CPGRAMS portal. Upon review, the concerned authorities visited the site and
rectified the faulty connection. The grievance was resolved within 15 days.
3. Grievance of Shri Faiz Mohammad Ayyub: Request for Area Cleaning and Mosquito Control
Shri Faiz Mohammad Ayyub, a resident of Ainuddinpur, Kareli, Prayagraj, Uttar Pradesh, raised a concern
regarding stagnant rainwater around his house leading to a severe mosquito infestation. He also reported the
overgrowth of poisonous weeds, increasing the risk of snake sightings and endangering his family's safety.
Seeking immediate action, he filed a grievance on the CPGRAMS portal, requesting weed removal, mosquito
control spray, and garbage clearance. Upon review, the concerned authorities cleaned the area, removed the
overgrown vegetation, and conducted mosquito repellent spraying to address the issue. The grievance was
resolved and closed.
4. Grievance of Smt. Shakraben Ratilal Solanki: Relocation of Electricity Power Line
Smt. Shakraben Ratilal Solanki, a resident of Umrai, Vadodara, faced a construction halt due to an overhead
electricity service line passing through her property. Despite submitting a request to the local office, no action
was taken, and she was asked to bear the relocation cost of Rs. 5000-6000 for a line laid without her consent.
Seeking resolution, she filed a grievance on the CPGRAMS Portal. The concerned authorities reviewed the
case and the service line was promptly relocated to a nearby pole. The grievance was resolved and closed.
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NKR/PSM(Release ID: 2136561)