The Department of Administrative Reforms and Public Grievances (DARPG) released the 37th Centralized Public Grievance Redress and Monitoring System (CPGRAMS) report for May 2025. The report highlights four successful grievance resolutions across central ministries/departments. These include: the settlement of outstanding dues and a PLI refund for Shri Prem Deep related to Army service; rectification of a TDS credit issue and subsequent refund for Shri Syoprasad; closure of an unused demat account for Shri Kuruppathu Sasidharan; and the approval and disbursement of pension benefits, including arrears, for Shri Ram Charan. All grievances were filed through the CPGRAMS portal.
Key Entities Referenced
Ministry of Personnel, Public Grievances Pensions DARPG: Releasing organization of the CPGRAMS report.
37th CPGRAMS Report: Report focusing on Central Ministries/Departments grievance resolution for May 2025.
Central MinistriesDepartments: Government bodies whose grievance resolutions are highlighted in the report.
May 2025: The month for which the CPGRAMS report is generated.
16 JUN 2025: Date of posting the report.
PIB Delhi: Press Information Bureau, Delhi - source of the information.
Shri Prem Deep: Individual who filed a grievance regarding settlement and refund issues after Army release.
Army: Former employer of Shri Prem Deep.
PCDA Officers, Pune: Organization responsible for Shri Prem Deep's settlement and refund.
CPGRAMS portal: The Centralized Public Grievance Redress and Monitoring System portal used to file the grievances.
PLI refund: Postal Life Insurance refund owed to Shri Prem Deep.
Shri Syoprasad: Individual who filed a grievance regarding TDS credit rectification and refund.
Assessment Year 201415: The assessment year for which Shri Syoprasad claimed TDS credit.
Section 2202: Section related to additional interest incorrectly applied to Shri Syoprasad.
Shri Kuruppathu Sasidharan: Individual who filed a grievance regarding the closure of an unused Demat account.
Motilal Oswal Financial Services Limited: Financial institution where Shri Kuruppathu Sasidharan held a Demat account.
Shri Ram Charan: Individual who filed a grievance regarding delay in pension disbursement.
EPF portal: Portal used by Shri Ram Charan to submit his pension application.
NKRPSM: Acronym associated with the Release ID.
Ministry of Personnel, Public Grievances & Pensions
DARPG released 37th CPGRAMS Report of Central
Ministries/Departments for May 2025, showcasing
Success Stories
Posted On: 16 JUN 2025 11:59AM by PIB Delhi
The report features 4 success stories of effective grievance resolution from Central
Ministries/Departments:
1. Grievance of Shri Prem Deep: Settlement and Refund Issue
Shri Prem Deep, after his Army release, submitted all required documents for settlement, but faced delays and
no response from PCDA (Officers), Pune regarding partial dues of ₹90,936 and a PLI refund of ₹6,492.
Despite multiple attempts, the matter remained unresolved, causing distress. Seeking resolution, he filed a
grievance on the CPGRAMS portal. Upon review, authorities confirmed the PLI refund and release of
₹76,808 after adjustments, providing Statements of Accounts as proof. All dues were settled, and the
grievance was close.
2. Grievance of Shri Syoprasad: TDS Credit Rectification and Refund
Shri Syoprasad, a salaried taxpayer, had filed his return for the Assessment Year 2014–15, claiming a TDS
credit of ₹16,536. However, while processing the return, the credit was not given,and a demand of ₹16,560
was incorrectly raised. Despite submitting a rectification request and paying the demand, no correction was
made, and additional interest under Section 220(2) was shown. Seeking resolution, he filed a grievance on the
CPGRAMS portal. Upon review, the concerned authorities rectified the mistake and issued a refund of
₹18,360. The refund was credited to his revalidated bank account.
3. Grievance of Shri Kuruppathu: Request for Closure of Unused Demat Account
Shri Kuruppathu Sasidharan had raised concerns regarding the lack of response from Motilal Oswal Financial
Services Limited despite his prior email requesting the closure of his demat and trading accounts, which he
had never used. He expressed dissatisfaction over receiving promotional content while his service-related
request remained unacknowledged. Seeking resolution, he filed a grievance on the CPGRAMS Portal. Upon
review, the concerned authorities confirmed that the demat account had been closed, and the matter was
accordingly resolved and disposed of.
4. Grievance of Shri Ram Charan: Delay in Pension Disbursement
Shri Ram Charan had submitted his pension application through the EPF portal, but received no updates
regarding the status of his pension. Concerned about the prolonged delay and lack of clarity, he sought
assistance to ensure timely disbursement of his entitled benefits. Seeking resolution, he filed a grievance on
the CPGRAMS Portal. Upon review, it was confirmed that his pension claim had been approved, granting him
a monthly pension of ₹3,546 along with arrears amounting to ₹26,595. The issue was accordingly resolved.***
NKR/PSM
(Release ID: 2136560)