The Department of Financial Services (DFS) and its organizations successfully concluded the Special Campaign 5.0, which ran from October 2nd to October 31st, 2025. The campaign focused on minimizing pendency, promoting Swachhata (cleanliness), and improving space management. It included the active participation of Public Sector Banks, Public Sector Insurance Companies, and other Public Sector Financial Institutions such as NABARD, SIDBI, EXIM Bank, NHB, and IIFCL. The campaign achieved 100% disposal of public grievances, public appeals, and MP References. Over 41,000 sites were cleaned across the country, freeing up 2.15 lakh square feet of space. Revenue of Rs. 3.20 cr. was earned through scrap disposal. 12 Public Sector Banks and 28 Regional Rural Banks organized Pension Grievances Weeks, educating pensioners on online life certificates, doorstep banking, and grievance procedures. Videos and static content were posted on social media platforms by PSBs and RRBs to spread awareness towards Cyber Security, with State Bank of India publishing a book on cyber-security. More than 500 social media posts were made during the campaign. Highlights and achievements included: 41,041 cleanliness campaigns, disposal of 6,207 public grievances and 2,139 appeals. Shri Chandradeep Kumar Jha (Deputy Director General, DFS) acted as the Nodal Officer.
Key Entities Referenced
Special Campaign 5.0: A one-month long campaign focused on minimizing pendency, institutionalizing Swachhata (cleanliness), and improving space management, customer service, and waste disposal across the Department of Financial Services (DFS) and its organizations.
Department of Financial Services (DFS): The primary government department responsible for the Special Campaign 5.0.
Public Sector Banks (PSBs): Participated in Special Campaign 5.0, focusing on cleanliness and efficiency.
Ministry of Finance: The central government ministry overseeing the Department of Financial Services (DFS) and the Special Campaign 5.0.
Ministry of Finance
Department of Financial Services successfully
concludes the Special Campaign 5.0
The Campaign demonstrated commitment to cleanliness
and efficiency across the country
DFS achieves 100% disposal of public grievances and
appeals
Cleanliness Drive frees up 2 lakh square feet of space
PSBs & other Financial Institutions of DFS make Rs. 3.20
cr. through scrap disposal
Posted On: 04 NOV 2025 5:35PM by PIB Delhi
Department of Financial Services (DFS) & its organisations successfully completed the one month
long Special Campaign 5.0. The campaign focused on various activities to minimize pendency and to
institutionalise Swachhata. DFS observed the Special Campaign 5.0 from 2ndOctober – 31st October,
2025 with special impetus on better space management, customer centric initiatives and making the
environment clean and green. Further it laid emphasis on management and disposal of scrap. All the
organisations of DFS, Public Sector Banks, Public Sector Insurance Companies and other Public
Sector Financial Institutions like NABARD, SIDBI, EXIM Bank, NHB, IIFCL etc. actively
participated in the Special Campaign 5.0.
The DFS achieved 100% disposal of all identified public grievances, public appeals and MP
References. 2.15 lakh square feet of space have been freed and revenue of Rs. 3.20 cr. has been
earned through scrap disposal. The Cleanliness Campaign was conducted in more than 41,000 sites
across the country.
12 Public Sector Banks and 28 Regional Rural Banks organised Pension Grievances Weeks. The
camps educated the pensioners regarding submission of online life certificate and door step banking
facilities apart from grievances registration and redressal.
Furthermore, various videos and static contents were posted on Social media platforms by PSBs and
RRBs to spread awareness towards Cyber Security. Safety tips and practices were shared through
these educational posts to combat cyber frauds. Adding to it, a book on cyber-security was published
by State Bank of India.Highlights & achievements of the Department and its organisations:
1. Cleanliness Campaigns/Sites/Offices Cleaned: 41,041
2. Space Freed: 2,15,965 sq. ft.
3. Revenue Earned from Scrap Disposal: Rs. 3,20,58,911
4. Disposal of Public Grievances: 6,207
5. Disposal of Public Grievances Appeals: 2,139
The organisations of the DFS, being in the financial services sector, were conveyed to undertake
activities like Financial Literacy campaigns, Registration/Updation of Nomination in bank accounts,
Activating Dormant Accounts, Renewal of Locker Agreements, Disposal of Pending Claims.
All the activities undertaken by organisations were regularly posted on various social media
platforms. More than 500 posts were made during the campaign. As part of the initiative, customers
of the organisations, staff members, senior management & head of organisations held discussions
about the good work done during the campaign on various social media platforms.
Social Media Post on X by Hon’ble Minister of State for Finance Shri Pankaj Chaudhary
on conclusion of Special Campaign 5.0
Tweets and Social Media Posts by DFS and Organisation under DFS:Link of social media posts on Cyber Security & Fraud:
Link Organisation
State Bank of
India
https://www.instagram.com/reel/DQYTrSbCUDH/? State Bank of
igsh=MXNnam95b2U2ZjF5dA== India
https://x.com/UnionBankTweets/status/1978408006032453889 Union Bank of
India
https://x.com/mahabank/status/1980250144151867435 Bank of
Maharashtra
https://x.com/BankofIndia_IN/status/1974008963625587113 Bank of India
https://x.com/pnbindia/status/1980943638860554607 Punjab
National Bankhttps://x.com/UCOBankOfficial/status/1981011950990774634? UCO Bank
t=wAcquG40KtyMVl6cUlgAnQ&s=08
https://x.com/UCOBankOfficial/status/1983841434446020910?t=AizB4hr_jK2p
SLG4iRGleQ&s=08
Link of Testimonial Videos about Special Campaign 5.0 on Social Media:
Link Organisation
https://x.com/TheOfficialSBI/status/1983813862018408676?t=THa7fFY721bgl State Bank of
ip1YTB6sw&s=08 India
https://x.com/TheOfficialSBI/status/1983466338103308434?t=IgwTzWIeHn8x State Bank of
svcJBduAbQ&s=08 India
https://x.com/TheOfficialSBI/status/1982037334544765246?t=FVHSTNVHSB State Bank of
f70PMiDi5WCA&s=08 India
https://x.com/TheOfficialSBI/status/1981996775826391478?t=ZQ5jcqTWIwG State Bank of
hsQJE77HY6w&s=08 India
https://x.com/LICIndiaForever/status/1983469759145586966?t=tnAagbvPGPq5 LIC of India
4dEMKkocVg&s=08
https://x.com/BankofIndia_IN/status/1981729894666256520?t=6w-xQ_m4oIQ Bank of India
4eK12BAPBwQ&s=08
https://x.com/pnbindia/status/1981942798958866876?t=h_CG3NQ7TiB9RZcB Punjab National
UCECJQ&s=08 Bank
https://x.com/IndiaEximBank/status/1981714846367305728?t=v1hkfPQBJ5Wb Exim Bank
efg65BFesQ&s=08
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NB/PK
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