DFS reiterates its commitment towards promoting accessible and inclusive financial services for all citizens, including Persons with Disabilities (PwDs)

**Policy Summary: Promoting Accessible and Inclusive Financial Services** **Overview** On May 21, 2026, the Department of Financial Services (DFS), under the Ministry of Finance, Government of India, reaffirmed its commitment to ensuring accessible and inclusive financial services for all citizens, specifically focusing on Persons with Disabilities (PwDs). The announcement was made in observance of Global Accessibility Awareness Day (GAAD) 2026. **Key Initiatives and Guidelines** The DFS has established the "Accessibility Standards and Guidelines for the Banking and Financial Services Sector." These guidelines prescribe specific standards to ensure PwDs have equitable access to financial services through three primary channels: * **Physical modes:** In-person banking and infrastructure. * **Digital platforms:** Online banking and mobile applications. * **Phygital mode:** A hybrid of physical and digital service delivery. **Strategic Approach** The DFS emphasizes that accessibility is an essential component of customer experience, digital inclusion, and equitable financial participation, rather than just a regulatory compliance requirement. To support this, the department provides: * **Policy Support:** Frameworks to help financial institutions integrate accessibility into their operations. * **Training:** Periodic training sessions to raise awareness and ensure accessibility is incorporated into every stage of service delivery and digital transformation. **Call to Action** The DFS appealed to all banks, financial institutions, and stakeholders to collaborate on building a barrier-free financial ecosystem to ensure no customer is left behind. **Document Metadata** * **Release ID:** 2263850 * **Post Date:** 21 May 2026, 6:14 PM * **Posted by:** PIB Delhi * **Visitor Counter:** 248 * **Available Languages:** Urdu, Hindi, Tamil

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