**Summary:**
The Directorate General of Foreign Trade (DGFT), under the Department of Commerce, Ministry of Commerce and Industry, has established a helpdesk to address issues related to India's international trade with Russia and Ukraine in light of the current international situation. Effective immediately, exporters, importers, and other trade stakeholders can submit details of their trade-related concerns through the DGFT website (dgft.gov.in) by navigating to Services > DGFT Helpdesk Service and creating a new request, selecting "RussiaUkraine" as the category. Alternatively, issues can be emailed to dgftedi@nic.in with the subject header "RussiaUkraine Trade Helpdesk" or raised via the toll-free number 1800-111-1550. The status of submitted requests can be tracked via the DGFT Helpdesk Services on the website, with email and SMS updates provided. Furthermore, the DGFT FTCIS division of the Department of Commerce will hold weekly video conferences every Monday at 03:00 pm IST to discuss specific issues with concerned parties. The video conference link is https://directorategeneralofforeigntrade.my.webex.com/directorategeneralofforeigntrade.myj.php?MTID=m8aa668976ac27713b881875b9be0d085, with the meeting password "1234". This initiative aims to support and resolve difficulties faced by stakeholders involved in Russia-Ukraine trade.
Key Entities Referenced
Directorate General of Foreign Trade: An agency of the Ministry of Commerce and Industry, Government of India responsible for implementing the Foreign Trade Policy.
Russia-Ukraine: Refers to the international situation and trade-related issues arising from the conflict between Russia and Ukraine.
Department of Commerce: A department within the Ministry of Commerce and Industry, Government of India.
DGFT Helpdesk: A helpdesk established by the Directorate General of Foreign Trade (DGFT) to address issues related to India's international trade with Russia and Ukraine.
Udyog Bhawan, New Delhi: Location of the office of Directorate General of Foreign Trade, New Delhi, Delhi.
Export Promotion Councils: Organizations in India that promote and support the export of specific products or commodities.
Commodity Boards: Government agencies in India responsible for the development and regulation of specific commodities.
FTCIS Division: Division within DGFT and Department of Commerce responsible for Foreign Trade with Commonwealth of Independent States.
Government of India
Ministry of Commerce and Industry
Department of Commerce
Directorate General of Foreign Trade
Dated: 25th February 2022
Udyog Bhawan, New Delhi
Trade Notice No. 36/2021-2022
To,
All Exporters/Importers/Members of Trade
All Regional Authorities of DGFT/FT(CIS) Division
All Export Promotion Councils/Commodity Boards
Subject: DGFT Helpdesk for Russia-Ukraine related International Trade Issues
In view of the current international situation, Department of Commerce and DGFT
have undertaken to monitor the status and related difficulties being faced by
stakeholders on Russia/Ukraine trade related issues. Department of Commerce/DGFT
has operationalised a Helpdesk to support and seek suitable resolutions to issues
related to India’s International Trade in this regard with immediate effect.
2. Export-Import community may submit details of their issues on the DGFT
website, on which support is required, using the following steps--
i. Navigate to the DGFT Website (https://dgft.gov.in ) -- > Services -- > DGFT
Helpdesk Service
ii. ‘Create New Request’ and select the Category as ‘Russia-Ukraine’
Alternatively, you may send your issues directly over email to: dgftedi@nic.in
with the subject header: ‘Russia-Ukraine Trade Helpdesk’, or call the Toll-Free No
at 1800-111-550
3. The status may be tracked using the Status tracker under the DGFT Helpdesk
Services. Email and SMS would be generated for immediate intimation as and when thestatus of these tickets are updated. Trade Community is requested to make use of the
given Helpdesk facility suitably.
4. Further, a weekly meeting with concerned exporters/importers/other trade
stakeholders will also be held by DGFT & FT(CIS) division of Department of Commerce
every Monday at 03:00 pm IST via Video Conference. Concerned stakeholders may
consider joining the said virtual meeting to flag specific issues. The web-link for the
proposed Video Conference is as follows-
https://directorategeneralofforeigntrade.my.webex.com/directorategeneralofforeigntrade.
my/j.php?MTID=m8aa668976ac27713b881875b9be0d085
Meeting Password: 1234
This issues with the approval of the competent authority.
(Md. Moin Afaque)
Deputy Director General of Foreign Trade
( Issued from File No. 01/02/08/AM22/EG&TF[E-27797] )