**Summary:**
This Trade Notice, issued by the Directorate General of Foreign Trade (DGFT), Ministry of Commerce and Industry, Government of India, announces the availability of 24x7 DGFT Helpdesk support for the exporting community. Effective immediately (April 22, 2022), stakeholders can utilize the following channels to report issues, provide suggestions, or offer feedback related to DGFT matters:
* **Toll-Free Numbers:** 18005721550 or 1800111550
* **DGFT Website (Helpdesk Ticket):** Access the DGFT Helpdesk service via https://dgft.gov.in under the "Services" section. Users can also track the status of previously filed requests.
* **Email:** dgft@nic.in
The trade community is also encouraged to consult the help manuals, FAQs, and educational videos available on the DGFT website ("Learn Application Help FAQs") for guidance. For further information, Md. Moin Afaque, Deputy Director General of Foreign Trade, can be contacted at ddg2egov@dgft.gov.in. This notice is issued under File No. 0102107AM22EGTFE30138.
Key Entities Referenced
Directorate General of Foreign Trade: An organization under the Department of Commerce, Ministry of Commerce and Industry, Government of India, responsible for implementing the foreign trade policy.
Udyog Bhawan, New Delhi: The location of the Directorate General of Foreign Trade, New Delhi.
DGFT Helpdesk: A support service provided by the Directorate General of Foreign Trade to assist exporters and stakeholders with issues related to foreign trade.
Export Promotion Councils: Organizations that promote exports from India.
Commodity Boards: Government bodies in India responsible for the development of specific commodities.
DGFT website: Online portal of Directorate General of Foreign Trade (https:dgft.gov.in) for providing services, information, and updates related to foreign trade.
Md. Moin Afaque: Deputy Director General of Foreign Trade.
Ministry of Commerce and Industry: A ministry of the Government of India.
Government of India
Ministry of Commerce and Industry
Department of Commerce
Directorate General of Foreign Trade
Dated: 22nd April 2022
Udyog Bhawan, New Delhi
Trade Notice No. 02/2022-23
To,
1. All Exporters/Members of Trade
2. DGFT Regional Authorities
3. Export Promotion Councils/ Commodity Boards
Subject: DGFT Helpdesk support now available on 24x7 basis- reg.
In order to facilitate trade and extend more proactive helpdesk support to the
exporting community, it is informed that the services of DGFT Helpdesk will now be
available on a 24x7 basis.
2. Stakeholders may use any of the below channels to flag any issues, suggestions
or feedback on matters related to DGFT as follows -
i. Call the Helpdesk support on Toll Free numbers 1800-572-1550 or 1800-11-1550
ii. Raise a Helpdesk ticket by navigating to DGFT website ( https://dgft.gov.in ) →
Services → DGFT Helpdesk Service. Users may also see their earlier ticket(s)
status on real-time basis or search previously filed requests.
iii. Write an email to dgftedi@nic.in
3. Trade Community may also refer to the Help manuals, FAQs and educational videos
for suitable guidance. The same is available on the DGFT Website → Learn →
‘Application Help &FAQs’ for perusal of the trade community.
This issues with the approval of the competent authority.
(Md. Moin Afaque)
Deputy Director General of Foreign Trade
Email: ddg2egov-dgft@gov.in
(Issued from File No. 01/02/107/AM22/EG&TF[E-30138])