DGTS, Mumbai Zonal Unit Participates in GST Samvaad Roundtable in Mumbai

**Executive Summary** On April 17, 2026, the Directorate General of Taxpayer Services (DGTS), Mumbai Zonal Unit, participated in the "GST Samvaad" roundtable to address MSME compliance issues and policy developments. Organized by the India SME Forum, the session focused on bridging the gap between taxpayers and policymakers through procedural simplification. A subsequent outreach program on Customs-related schemes is scheduled for April 24, 2026. **Key Points / Main Content** **Event Objectives and Participation** * The roundtable served as a platform for interaction between GST authorities and MSME stakeholders to discuss compliance, policy interventions, and facilitation measures. * The event was led by Shri Sumit Kumar, Principal Additional Director General of DGTS, Mumbai Zonal Unit, emphasizing taxpayer outreach and constructive dialogue. * The initiative was organized by the India SME Forum to address practical challenges within the GST framework. **Core Discussion Areas** * **Compliance and Simplification:** Focused on procedural simplifications and facilitation measures for MSMEs, particularly those in digital, e-commerce, and multi-state environments. * **Emerging Regulatory Topics:** Deliberations covered the GST Appellate Tribunal (GSTAT), rate rationalization, and refund mechanisms. * **Technological Integration:** Discussions included registration processes and the implementation of the Invoice Management System (IMS). * **Taxpayer Services:** DGTS shared insights on grievance redressal and the role of awareness initiatives in improving regulatory compliance. **DGTS Outreach and Future Initiatives** * DGTS, MZU reported conducting 62 outreach programs during the 2025–26 fiscal year. * Upcoming Focus: A collaboration with the CII Western Region is set for April 24, 2026, focusing on the Duty Deferment Facility and AEO Scheme under Customs. **Impact Analysis** **MSME Stakeholders** **Impact** MSMEs operating in digital and multi-state environments benefit from a direct channel to communicate practical challenges to policymakers. They gain clarity on emerging systems like IMS and GSTAT, aimed at reducing their compliance burden. **Action Required** MSMEs should engage with trade bodies to participate in taxpayer education programs and attend the upcoming session on April 24 regarding Customs schemes. **Directorate General of Taxpayer Services (DGTS), Mumbai Zonal Unit** **Impact** The unit fulfills its mandate to strengthen taxpayer outreach and gather feedback to improve the GST ecosystem. It maintains its role as a key facilitator for grievance redressal. **Action Required** DGTS must continue collaborating with trade bodies to organize sector-specific education and address the queries raised by industry participants during the roundtable. **India SME Forum and Trade Bodies (CII)** **Impact** These organizations act as vital intermediaries, facilitating dialogue that informs policy interventions and improves the ease of doing business for their members. **Action Required** The India SME Forum is expected to relay feedback to strengthen the GST ecosystem, while the CII is required to co-organize the upcoming April 24 outreach program.

Key Entities Referenced