The Ministry of Social Justice and Empowerment has revamped the Sugamya Bharat App (SBA) to improve accessibility support for Divyangjan (persons with disabilities) and elderly citizens. Launched in 2021 by the Department of Empowerment of Persons with Disabilities (DEPwD), the app allows users to report accessibility issues in public infrastructure, transportation, and ICT systems by uploading geotagged photos. The updated app features a more intuitive interface, an AI-powered chatbot for real-time assistance, circulars and notifications about new accessibility initiatives, and integrated information on relevant government schemes and resources. As of June 25, 2025, the app has 14,358 registered users and 83,791 downloads (82,291 on Android and 1,500 on iOS). Since its launch, the app has received 2,705 complaints, with 1,897 successfully resolved. The app is available on the Google Play Store and Apple App Store. The DEPwD encourages continued public participation in reporting accessibility challenges.
Key Entities Referenced
Sugamya Bharat App (SBA): A flagship initiative of the Government of India dedicated to enhancing accessibility for divyangjan and elderly citizens in India.
Divyangjan: Refers to persons with disabilities, a key beneficiary group of the Sugamya Bharat App.
Department of Empowerment of Persons with Disabilities (DEPwD): The department under the Union Ministry of Social Justice and Empowerment responsible for launching and managing the Sugamya Bharat App.
Union Ministry of Social Justice and Empowerment: The government ministry overseeing the Department of Empowerment of Persons with Disabilities and the Sugamya Bharat App initiative.
Google Play Store: The Android app store where the Sugamya Bharat App is available for download.
Apple App Store: The iOS app store where the Sugamya Bharat App is available for download.
India: The country where the Sugamya Bharat App initiative is being implemented.
AI-powered chatbot: New feature of the revamped Sugamya Bharat App that assists users in real time.
Ministry of Social Justice & Empowerment
Government revamps Sugamya Bharat App to
strengthen Accessibility Support for Divyangjan and
Elderly Citizens
App becomes more Intuitive and User-friendly, with
AI-powered chatbot, to provide real-time information
on Government Initiatives/Schemes
Posted On: 27 JUN 2025 11:38AM by PIB Delhi
The Sugamya Bharat App (SBA), a flagship initiative of the Government of India dedicated to enhancing
accessibility for divyangjan and elderly citizens in India, has been recently revamped to provide a more user-
friendly and impactful experience.
The recent revamp of the App introduces several enhanced features, including:
A more intuitive and user-friendly interface
(cid:108)
AI-powered chatbot support to assist users in real time
(cid:108)
Circulars and notifications about new initiatives related to accessibility
(cid:108)
Integration of government schemes and other valuable resources for persons with disabilities
(cid:108)
Upto 25.06.2025, the app has 14,358 total registered users and witnessed 83,791 app downloads (82,291 on
android platforms and 1500 on iOS platforms) across both android and iOS platforms. The Sugamya Bharat
App is currently available for download on Google Play Store for Android devices and on Apple App Store
for iOS platforms.
Launched in 2021 by the Department of Empowerment of Persons with Disabilities (DEPwD), Union
Ministry of Social Justice and Empowerment, the app serves as an essential platform for citizens to report
accessibility issues across public infrastructure, transportation, and information and communication
technology (ICT) systems.
Users can easily upload geo-tagged photos of locations where accessibility barriers exist, enabling authorities
to take prompt corrective action. Since its inception, the app has received a total of 2,705 complaints, of
which 1,897 have been successfully resolved, reflecting the government’s commitment to creating an
inclusive environment for all. The DEPwD continues to encourage public to actively participate in reporting
accessibility challenges and supporting the Government’s vision of a barrier-free India.
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(Release ID: 2140077)