**Executive Summary**
This press release from the Reserve Bank of India (RBI), dated December 09, 2025, reports on a meeting between the RBI Governor and Managing Directors/CEOs of Public and Private Sector Banks in Mumbai. The meeting, part of ongoing engagement with regulated entities, included discussion on banking sector health, technology adoption, customer service, and risk mitigation. A previous such meeting was held on January 27, 2025.
**Key Points / Main Content**
* **Meeting Overview:**
* The RBI Governor met with MDs and CEOs of Public and Private Sector Banks in Mumbai on December 9, 2025.
* Deputy Governors and Executive Directors-in-Charge also attended the meetings.
* Previous meeting was held on January 27, 2025.
* **Banking Sector Health and Operations:**
* The Governor noted steady improvement in the banking sector's health in 2025.
* Banks are urged to avoid complacency and remain vigilant.
* The 125 basis points easing should translate into lower intermediation costs and higher efficiency, supporting growth and financial inclusion.
* **Customer Service and Risk Management:**
* Banks were urged to focus on better customer service by reducing grievances and strengthening internal systems.
* The Governor highlighted growing risks from digital frauds and called for robust, intelligence-driven safeguards.
* Banks' efforts on re-KYC and unclaimed deposits were appreciated; proactive outreach and sustained awareness campaigns are encouraged.
* **Regulatory Approach:**
* The RBI reaffirmed its consultative approach, referencing recent initiatives in consolidation and simplification of regulations.
* Participants shared feedback on policy, supervisory, and operational matters.
**Impact Analysis**
**Public and Private Sector Banks**
* **Impact:** Banks are expected to take measures to improve operational efficiency, enhance customer service, and strengthen risk management frameworks, particularly against digital fraud. They should also continue efforts related to re-KYC and unclaimed deposits.
* **Action Required:** Banks should translate the 125 basis points easing into lower costs and higher efficiency. They must also focus on reducing customer grievances, strengthening internal systems, and implementing robust, intelligence-driven safeguards against digital fraud. They should continue proactive outreach on re-KYC and unclaimed deposits.
**RBI**
* **Impact:** The RBI continues its oversight role, monitoring the health and operations of the banking sector and guiding its development.
* **Action Required:** The RBI will continue its consultative approach and efforts towards regulation consolidation and simplification.
**Bank Customers**
* **Impact:** Customers should experience improved customer service, reduced grievances, and greater protection against digital fraud.
* **Action Required:** None specified in document.
Key Entities Referenced
Reserve Bank of India: The central bank of India, responsible for regulating the banking sector.
Public Sector Banks: Banks owned by the government, playing a key role in the Indian economy.
Private Sector Banks: Privately owned banks.
Mumbai: The location of the meeting between the Governor of RBI and MD & CEOs of Public and Private sector Banks
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व ब ैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
December 09, 2025
Governor, Reserve Bank of India meets MD & CEOs of Public Sector Banks
and Private Sector Banks
The Governor, Reserve Bank of India, met the Managing Directors and Chief
Executive Officers of Public Sector Banks and select Private Sector Banks in Mumbai
today (December 9, 2025). These interactions form part of the Reserve Bank’s
ongoing engagement with the senior management of regulated entities; the previous
such meeting was held on January 27, 2025.
The meetings were also attended by Deputy Governors Shri T Rabi Sankar,
Shri Swaminathan J, Dr. Poonam Gupta and Shri S C Murmu, along with the
Executive Directors-in-Charge of Supervision, Regulation, Enforcement, and
Consumer Education and Financial Inclusion.
The Governor observed that while there has been steady improvement in the
health and operations of the banking sector in 2025, banks must avoid complacency
and remain vigilant in a dynamic environment. He noted that the 125 basis points
easing, combined with greater use of technology, should translate into lower
intermediation costs and higher efficiency, thereby supporting sustainable growth and
deeper financial inclusion. Emphasising better customer service, he urged banks to
focus on reducing grievances and strengthening internal systems. He highlighted the
growing risks from digital frauds and called for more robust, intelligence-driven
safeguards. Appreciating banks’ efforts on re-KYC and unclaimed deposits, he
encouraged proactive outreach and sustained awareness campaigns. He reaffirmed
the Reserve Bank’s consultative approach, referring to recent initiatives in
consolidation and simplification of regulations.
The participants shared their feedback and perspectives on a wide range of
policy, supervisory and operational matters.
(Brij Raj)
Press Release: 2025-2026/1667 Chief General Manager