Governor, Reserve Bank of India meets MD & CEOs of Public Sector Banks and Private Sector Banks

**Executive Summary** The Governor of the Reserve Bank of India (RBI) met with Managing Directors and Chief Executive Officers of Public Sector Banks and select Private Sector Banks in Mumbai on December 9, 2025. The meeting was part of the RBI's ongoing engagement with senior management of regulated entities. A previous meeting was held on January 27, 2025. **Key Points / Main Content** * **Meeting Overview:** * The Governor of the RBI met with MDs & CEOs of Public Sector Banks and select Private Sector Banks in Mumbai on December 9, 2025. * Deputy Governors Shri T Rabi Sankar, Shri Swaminathan J, Dr. Poonam Gupta and Shri S C Murmu, along with Executive Directors-in-Charge of Supervision, Regulation, Enforcement, and Consumer Education and Financial Inclusion also attended the meeting. * **RBI's Observations and Recommendations:** * Banks must avoid complacency and remain vigilant despite improvements in the banking sector. * The 125 basis points easing, combined with technology, should translate into lower intermediation costs and higher efficiency. * Banks should focus on reducing grievances and strengthening internal systems, with an emphasis on better customer service. * Robust, intelligence-driven safeguards are needed to address growing risks from digital frauds. * Proactive outreach and sustained awareness campaigns are encouraged for re-KYC and unclaimed deposits. * The RBI reaffirmed its consultative approach to consolidation and simplification of regulations. * **Feedback and Perspectives:** * Participants shared their feedback and perspectives on policy, supervisory, and operational matters. **Impact Analysis** **Stakeholder: Public Sector Banks and Private Sector Banks** * **Impact:** Banks are expected to remain vigilant, improve customer service, enhance security measures, and participate in outreach programs. * **Action Required:** Banks must implement strategies to reduce intermediation costs, improve efficiency, address customer grievances, strengthen internal systems, and implement robust digital fraud safeguards. Banks must also actively engage in re-KYC processes and public awareness campaigns for unclaimed deposits.

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