This trade notice, issued by the Directorate General of Foreign Trade on October 31, 2022, informs members of trade and industry, Export Promotion Councils (EPCs), the Federation of Indian Export Organisations (FIEO), and exporters availing the Remission of Duties and Taxes on Exported Products (RoDTEP) scheme, about the availability of the ICEGATE Helpdesk for addressing RoDTEP-related grievances. The helpdesk provides 24/7 support for issues concerning the scroll out of shipping bills, generation of e-scrips, and transfer of e-scrips under the RoDTEP scheme. Exporters can lodge grievances via the toll-free number 180030101000 or by emailing icegatehelpdesk@icegate.gov.in, receiving a unique ticket/incident number for tracking purposes. In case the grievance remains unresolved, exporters can escalate the issue to js.dbkrev@nic.in.
Key Entities Referenced
Directorate General of Foreign Trade: An agency of the Ministry of Commerce and Industry, Government of India, responsible for implementing foreign trade policy.
RoDTEP Scheme: Remission of Duties and Taxes on Exported Products Scheme, a scheme for exporters to reimburse taxes/duties levied at the central, state and local levels.
ICEGATE Helpdesk: A helpdesk provided by Indian Customs Electronic Gateway (ICEGATE) to address grievances related to RoDTEP, available 24/7.
EPCs: Export Promotion Councils
FIEO: Federation of Indian Export Organisations
Ministry of Commerce and Industry: A ministry of the Government of India.
NAGA Deepak Jhalani: Deputy Director General of Foreign Trade
jsdbkrevnic.in: Email address of higher authority for RoDTEP grievance
Government of India
Ministry of Commerce & Industry
Department of Commerce
Directorate General of Foreign Trade
Trade Notice No. 20/2022-23
Dated: 31% October, 2022
To,
Members of Trade and Industry
EPCs/ FIEO
Exporters availing RODTEP Scheme
Subject:- ICEGATE Helpdesk for redressal of RODTEP related grievances - reg
Members of Trade and Industry may note that for resolution/examination of exporter
grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under
RoDTEP Scheme, mechanism of “ICEGATE Helpdesk”, which is available to the exporters 24*7 is
functional. In this, an exporter can lodge a grievance either by voice interaction by calling at Toll Free
No. 1800-3010-1000 or by emailing at icegatehelpdesk@icegate.gov.in. Thereafter, a unique
ticket/incident number is generated which the exporter receives for record/follow up.
2. In case the RoDTEP grievance continues, the exporter may approach the higher authority at
email: jsdbk-rev@nic.in
3: This is issued with the approval of competent authority.
NAGA
(Deepak Jhalani)
Deputy Director General of Foreign Trade
[Issued from F.No. 01/61/180/031/AM23/PC-3]