Home India All India Council for Technical Education In exercise of the power conferred under clause 1 of Section...
Date: 2019-11-19 Category: Extra Ordinary State: Union Government Country: India

In exercise of the power conferred under clause 1 of Section 23 of the All India Council for Technical Education, Act,

Issued by All India Council for Technical Education · Not Applicable

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Executive Summary & Key Takeaways

**Executive Summary:** The All India Council for Technical Education (AICTE) has released the Redressal of Grievance of Students Regulations, 2019, effective from the date of publication in the Official Gazette (November 19, 2019). These regulations establish mechanisms for addressing student grievances in AICTE-approved institutions. Institutions must publish prospectuses and set up Student Grievance Redressal Committees (SGRCs), while affiliating bodies appoint Ombudspersons. **Key Points / Main Content:** * **Applicability and Objective:** * Applies to all AICTE-recognized or approved technical institutions. * Aims to provide opportunities for redressal of grievances for both current and prospective students. * **Definitions:** * Defines key terms such as "Act," "Council," "Technical Education," "Technical Institution," "Aggrieved Student," "Declared Admission Policy," "Grievance," "Region" etc. * **Mandatory Publication of Prospectus:** * Institutions must publish a prospectus on their website at least 60 days before admissions begin. * The prospectus must contain details about courses, syllabus, seat availability, eligibility criteria, admission process, fee structure, refund policies, faculty details, infrastructure, and disciplinary rules. * Institutions should advertise the availability of the prospectus on their website through newspapers and other media. * The price of the prospectus should not exceed the reasonable cost of publication and distribution. * **Student Grievance Redressal Committee (SGRC):** * Every AICTE-approved institution must constitute an SGRC. * The SGRC consists of the Principal (Chairperson), three senior faculty members (one female, one from SC/ST/OBC), and a student representative. * The term of members is two years, with a quorum of three members. * The SGRC must follow principles of natural justice. * The SGRC must submit its report to the institution and the aggrieved student within 15 days of receiving the complaint. * **Ombudsperson:** * Affiliating Universities, Technical Universities, Private Universities, and Deemed-to-be Universities shall appoint an Ombudsperson. * The Directorate of Technical Education (DTE) will appoint an Ombudsperson for diploma-level institutions affiliated with the Board of Technical Education (BTE). * The Council shall appoint an Ombudsperson for institutions not affiliated with any University and offering Diploma, Post Diploma, Post Graduate Certificate, Post Graduate Diploma Courses in Management, Computer Applications Travel and Tourism * The Ombudsperson should be a retired District Judge, Vice-Chancellor, or Professor with relevant experience. * The Ombudsperson must not have conflicts of interest with the institution. * The Ombudsperson is appointed for three years or until the age of 70 and is eligible for reappointment. * The Ombudsperson hears appeals against SGRC decisions. * The Ombudsperson shall make efforts to resolve grievances within 30 days of receiving the appeal. * **Online Grievance Portal:** * Institutions must establish an online portal within three months of the notification date (November 7, 2019). * The institution refers the complaint to the SGRC with comments within 15 days of receipt on the portal. * The SGRC must fix a hearing date and inform the institution and the student. * **Action Against Non-Compliance:** * The AICTE can take action against institutions that contravene the regulations or fail to comply with recommendations, including withdrawing approval, withholding grants, declaring the institution ineligible for assistance, or recommending withdrawal of affiliation. * No action will be taken without giving the institution an opportunity to explain its position. **Impact Analysis:** * **Technical Institutions:** * *Impact:* Required to establish SGRCs, publish prospectuses, maintain an online grievance portal, and comply with Ombudsperson recommendations. * *Action Required:* Establish SGRCs, publish prospectuses per guidelines, create an online grievance portal, and ensure compliance with the regulations. * **Students (Current and Prospective):** * *Impact:* Provided with a formal mechanism for redressal of grievances related to admissions, fees, quality of education, and other issues. * *Action Required:* Utilize the SGRC and Ombudsperson mechanisms to address grievances, adhering to the outlined procedures. * **AICTE:** * *Impact:* Responsible for ensuring compliance with the regulations and taking action against non-compliant institutions. Responsible for appointing Ombudspersons for certain institutions. * *Action Required:* Monitor compliance, address reports of non-compliance, and take appropriate action against defaulting institutions. * **Affiliating Universities/Directorate of Technical Education (DTE):** * *Impact:* Responsible for appointing Ombudspersons. * *Action Required:* Appoint Ombudspersons.

Key Entities Referenced

All India Council for Technical Education (AICTE): The primary regulatory body for technical education in India, responsible for approving and recognizing technical institutions. All India Council for Technical Education Act, 1987: The governing legislation that establishes and empowers the AICTE. All India Council for Technical Education Redressal of Grievance of Students Regulations, 2019: The set of regulations outlined in the policy document, aimed at establishing a mechanism for addressing student grievances in technical institutions. University Grants Commission (UGC): A statutory body responsible for the coordination, determination and maintenance of standards of university education in India. Student Grievance Redressal Committee (SGRC): A committee constituted within each AICTE-approved institution to address student grievances at the institutional level. Ombudsperson: An independent authority appointed to hear appeals against the decisions of the SGRC and resolve student grievances. Technical Institution: An Institution as defined under section 2h of the All India Council for Technical Education, Act, 1987 New Delhi: The city where the notification was issued.
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L.-33004/99 vlk/kj.k EXTRAORDINARY Hkkx III—[k.M 4 PART III—Section 4 izkf/dkj ls izdkf'kr PUBLISHED BY AUTHORITY la- 410] ubZ fnYyh] eaxyokj] uoEcj 19] 2019@dkfrZd 28] 1941 No. 410] NEW DELHI, TUESDAY, NOVEMBER 19, 2019/KARTIKA 28, 1941 vvvvffff[[[[kkkkyyyy HHHHkkkkkkkkjjjjrrrrhhhh;;;; rrrrdddduuuuhhhhddddhhhh ffff’’’’kkkk{{{{kkkkkkkk iiiiffffjjjj””””kkkknnnn ~~ ~~ ¼fo|kfFk;Z ksa dh f’kdk;rksa dk fuokj.k½ fofu;e] 2019 vvvvffff////kkkkllllppwwppww uuuukkkk ub Z fnYyh] 7 uoEcj] 2019 QQQQkkkk---- llll--aa--aa 1111&&&&111100001111@@@@iiiihhhhtttthhhhvvvvkkkkjjjjllllhhhh@@@@vvvvHHHHkkkkkkkkrrrrffff’’’’kkkkiiii@@@@ffffooooffffuuuu;;;;eeee@@@@2222000011119999----&&&&vf[ky Hkkjrh; rduhdh f'k{kk ifj"kn ~ vf/kfu;e] 1987 ¼1987 dk 52½ dh /kkjk 23 dh mi/kkjk ¼1½ d s varxZr çnÙk viuh 'kfDr;k sa dk ç;kxs djr s g,q rFkk vf[ky Hkkjrh; rduhdh f’k{kk ifj”kn ~ ¼f’kdk;r fuokj.k d s fy, ra= dh LFkkiuk½ fofu;e] 2012 fnukad 25 eb]Z 2012 d s vf/kØe.k e sa vf[ky Hkkjrh; rduhdh f’k{kk ifj”kn ~ fuEufyf[kr fofu;e cukrh g]S ;Fkk %& 1111---- llllffaaffaa{{{{kkkkIIIIrrrr uuuukkkkeeee]]]] çççç;;;;kkkkTTssTTss ;;;;rrrrkkkk vvvvkkkkSjSjSjSj ççççkkkkjjjjHHaaHHaakkkk %%%% d- bu fofu;eksa dk s vf[ky Hkkjrh; rduhdh f’k{kk ifj”kn ~ ¼fo|kfFk;Z k sa dh f’kdk;rksa dk fuokj.k½ fofu;e] 2019 dgk tk,xkA [k- ; s fofu;e vf[ky Hkkjrh; rduhdh f’k{kk ifj”kn ~ vf/kfu;e] 1987 dh /kkjk 10¼V½ d s v/khu] vf[ky Hkkjrh; rduhdh f’k{kk ifj”kn ~ }kjk ekU;rk çnku dh xb Z vFkok vueq kfsnr dh xb Z lHkh rduhdh laLFkkvk sa ij ykx w gkxsa As x- ; s jkti= e sa bud s çdk’ku dh rkjh[k l s çoÙ` k gkxas As 2222---- mmmmÌÌÌÌ’’ss’’ss ;;;; %%%% fdlh laLFkku e sa igy s l s ukekfadr fo|kfFk;Z k sa vkSj lkFk gh ,sl s laLFkkuk sa e sa ço’s k d s bPNdq fo|kfFk;Z k as dh dh dfri; f’kdk;rk sa d s fuokj.k d s fy, volj çnku djuk] vkSj bl lca /ak e sa ,d ra= LFkkfir djukA 3333---- iiiiffffjjjjHHHHkkkkkkkk””””kkkkkkkk %%%% bbbbuuuu ffffooooffffuuuu;;;;eeeekkkk sasa sasa eeee sasa sasa ttttcccc rrrrdddd ffffdddd llllnnaannaa HHHHkkkk ZZ ZZ llll ss ss vvvvUUUU;;;;FFFFkkkkkkkk vvvviiiiffssffss{{{{kkkkrrrr uuuu ggggkkkk ss ss %%%%&&&& ¼d½ Þvf/kfu;eß l s vf[ky Hkkjrh; rduhdh f'k{kk ifj"kn ~ vf/kfu;e] 1987 vfHkizsr g S ( ¼[k½ Þifj"knß~ l s vf[ky Hkkjrh; rduhdh f'k{kk ifj"kn ~ vfHkçsr g S ( ¼x½ Þ;tw hlhß ls fo’ofo|ky; vuqnku vk;kxs vfHkçsr g S ( ¼?k½ Þrduhdh f’k{kkß l s vfHkçsr] vf[ky Hkkjrh; rduhdh f’k{kk ifj”kn ~ vf/kfu;e] 1987 dh /kkjk 2¼N½ d s varxZr ifjHkkf”kr f’k{kk dk;ØZ ek sa l s gAS ¼M½+ Þrduhdh laLFkkß l s vfHkçsr vf[ky Hkkjrh; rduhdh f’k{kk ifj”kn ~ vf/kfu;e 1987 dh /kkjk 2¼t½ d s varxZr ifjHkkf"kr laLFkk l s gAS 5952 GI/2019 (1)2 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] ¼p½ Þfo’of|ky;ß l s vfHkçsr dUsæh; vf/kfu;e vFkok jkT; vf/kfu;e }kjk LFkkfir vFkok ‘kkfey laLFkk, a g Sa rFkk ftle sa ;tw hlh vf/kfu;e 1956 ds [k.M 3 e sa ?kkfs”kr dh xb Z ekfur fo’ofo|ky; laLFkk, a Hkh ‘kkfey gASa ¼N½ ÞihfM+r fo|kFkhZß l s vfHkçsr fdlh ,sl s fo|kFkh Z l s g]S ftl s bu fofu;eksa d s rgr ifjHkkf”kr f’kdk;rks a d s lca /ak e sa fdlh ekey s vFkok rRlca /akh fdlh ekey s e sa dkbs Z f’kdk;r gkAs ¼t½ Þ?kkfs”kr ço’s k uhfrß l s vfHkçsr laLFkku }kjk i’s kd’k fd, tk jg s fdlh ikB;~ Øe ;k v/;;u dk;ØZ e e as ços’k d s fy, laLFkku dh foojf.kdk e sa çdkf’kr dh xb Z fdlh ,slh uhfr l s gS] ftles a mld s varxZr vku s okyh çfØ;k, a Hkh ‘kkfey gASa ¼>½ Þf’kdk;rß dk vfHkçk;] vkSj ble sa fuEuor ~ d s lca /ak e sa fdlh ihfM+r fo|kFkh¼Z;k½sa }kjk dh xb Z f’kdk;r¼r½as ‘kkfey gS]a uker %& i. laLFkku dh ço’s k d s fy, ?kkfs”kr ço’s k uhfr d s vu:q i fu/kkfZjr dh xb Z ;kXs;rk d s foijhr ço’s k fn;k tkuk ( ii. laLFkku dh ?kkfs”kr ço’s k uhfr d s vUrxZr çfØ;k esa vfu;ferrk, a ( iii. laLFkku dh ?kkfs”kr ço’s k uhfr d s vuq:i ço’s k nus s l s bda kj fd;k tkuk ( iv. bu fofu;eksa d s mic/akk sa d s vuq:i] laLFkk }kjk foojf.kdk dk çdk’ku u fd;k tkuk ( v. laLFkku }kjk foojf.kdk e sa ,slh dkbs Z tkudkjh nsuk tkfsd >wBh ;k Hkzked gk]s vkSj rF;k as ij vk/kkfjr ugh a gk s ( vi. fdlh fo|kFkh Z }kjk ,sl s laLFkku e sa ço’s k yus s d s ç;kts u l s tek fd, x, fdlh nLrkots tkfsd mikf/k] fMIykes k ;k fdlh vU; iqjLdkj d s çek.ki= d s :i e sa vFkok vU; nLrkots gksa] dk s viu s ikl j[k ysuk] ;k okil dju s l s bda kj djuk rkfd ,sl s fdlh ikB;~ Øe ;k v/;;u dk;ØZ e d s lca /ak e sa fo|kFkh Z dk s fdlh ‘kYq d vFkok ‘kYq dk]as dk Hkxq rku dju s gsr q r;S kj fd;k tk ld s vFkok etcwj fd;k tk ld s ftle sa fo|kFkh Z v/;;u ugh a djuk pkgrk gks ( vii. laLFkk dh ?kkfs”kr ço’s k uhfr es a fofuZfn”V fu/kkZfjr jkf’k ls vf/kd /kujkf’k dh ekxa djuk ( viii. fo|kfFk;Z k sa dh fofHkUu Jfs.k;k sa d s fy, ço’s k e sa lhVk sa d s vkj{k.k d s lca /ak e sa oreZ ku e sa ykx w fdlh dkuwu dk laLFkku }kjk mYy?a ku fd;k tk, ( ix. ,sl s fdlh laLFkku dh ?kkfs”kr ço’s k uhfr d s rgr] vFkok ifj”kn ~ }kjk fofgr fdUgh a ‘krkZas] ;fn dkbs Z gk as rk]s d s rgr fdlh Hkh fo|kFkh Z gsr q xzká Nk=of`Ùk ;k foÙkh; lgk;rk dk Hkxq rku ugha fd;k tkuk vFkok foyEc l s Hkxq rku fd;k tkuk ( x. laLFkku d s ‘k{S kf.kd dyS Msa j e]sa vFkok ifj”kn ~ }kjk fofgr ,sl s fdlh dSysaMj e sa fofufn”ZV vuqlpw h l s brj ijh{kkvk as d s vk;kts u e]sa vFkok ijh{kk d s ifj.kkeksa dh ?kks”k.kk e sa foyca djuk ( xi. foojf.kdk e sa ;Fkk&mfYyf[kr] vFkok laLFkku }kjk ykx w fdlh dkuwu d s fdlh mic/ak d s rgr ;Fkk&vifs{kr fo|kfFk;Z k sa dk s lfqo/kk çnku dju s e sa laLFkku }kjk foQy jguk ( xii. fo|kfFk;Z k sa ds eYw ;kda u d s fy, laLFkku }kjk viukb Z xb Z xSj&ikjn’kh Z vFkok vuqfpr i)fr;k a ( xiii. ,sl s fdlh fo|kFkh Z dk s ‘kYq d d s çfrnk; e sa foyca djuk] vFkok bda kj djuk tksfd foojf.kdk e as mfYyf[kr le; d s Hkhrj] vFkok tSlk dh ifj”kn ~ }kjk vf/klfwpr fd;k tk,] ds Hkhrj ço’s k R;kx nsrk g S ( xiv. vuqlfwpr tkfr] vuqlfwpr tutkfr] vU; fiNM+k ox]Z efgyk] vYila[;d vFkok fnO;kxa Jfs.k;k sa d s fo|kfFkZ;k sa d s dfFkr HksnHkko dh f’kdk;r ( xv. ço’s k fn, tku s d s le; tSlk Hkjkslk fnyk;k x;k Fkk vFkok çnku fd, tkuk vifs{kr Fkk d s vu:q i x.q koÙkki.w k Z f’k{kk dk çnku ugh a fd;k tkuk ( rFkk xvi. fo|kFkh Z ds mRihMu+ ds vU; ekey s d s vykok ftu ij oreZ ku e sa ykx w fdlh dkuwu d s nMa kRed mic/akkas ds rgr dkjoZ kb Z dh tkuh gk]s fo|kFkh Z dk mRihMu+ fd;k tkuk vFkok ml s fu’kkuk cuk;k tkukA ¼´½ Þfo|kFkh Z f’kdk;r fuokj.k lfefrß ¼,lthvkjlh½ l s vfHkçk; bu fofu;eksa d s rgr xfBr fdlh lfefr l s gAS ¼V½ Þykds ikyß ¼vkEcM~leSu½ ls vfHkçsr bu fofu;eksa d s rgr fu;Dq r ykds iky ¼vkEcM~leuS ½ l s gAS ¼B½ Þfoojf.kdkß dk vfHkçk; vkSj blesa ,slk dkbs Z Hkh çdk’ku ‘kkfey g]S pkgs og eqfær Lo:i e as vFkok vU;Fkk gk]s ftl s tulk/kkj.k ¼ftle sa ,sls laLFkku es a ço’s k ikus d s bPNdq k sa lfgr½ dk s ,d laLFkk l s lca fa/kr fu”i{k vkSj ikjn’kh Z tkudkjh çnku dju s ds fy, ,sl s laLFkku vFkok fdlh çkf/kdj.k vFkok ,sl s laLFkku }kjk ,slk dju s d s fy, çkf/kÑr fd, x, fdlh O;fDr }kjk tkjh fd;k x;k gk s ( ¼M½ Þ{ks=ß dk vfHkçk; ,d HkkxS kfsyd {ks=] ftle sa jkT; ‘kkfey g]Sa ftUgs a bu fofu;ek as dk s ykx w dju s grs q ldq j cuku s d s ç;kts ukFk Z ,slk fu/kkfZjr fd;k x;k gks % uker] e/; {ks= ftlesa e/; çn’s k] xtq jkr vkSj NÙkhlx< + ‘kkfey g Sa ( iwohZ {k=s e sa vMa eku vkSj fudkcs kj] flfDde] vkfsM’+ kk] >kj[k.M] vle] ef.kiqj] ukxkyMSa ] fetksje] f=iqjk] e?s kky;] v:.kkpy çn’s k] if’pe cxa ky ‘kkfey¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 3 g Sa ( mÙkjh {ks= ftle sa fcgkj] mÙkj çn’s k] mÙkjk[k.M ‘kkfey g Sa ( mÙkj if’peh {k=s e as pMa hx<]+ gfj;k.kk] tEe w ,o a d’ehj] yÌk[k]+ fnYyh] ita kc] jktLFkku] fgekpy çn’s k ‘kkfey gSa ( nf{k.kh {ks= rfeyukM]q iÌq pq js h ‘kkfey g Sa ( nf{k.k e/; {k=s e as vk/ak z çn’s k] rys xa kuk ‘kkfey g Sa ( nf{k.k if’peh {ks= dukZVd] y{k;}hi] dsjy ‘kkfey g Sa ( if’peh {k=s e as xkos k] egkjk”Vª] ne.k ,o a nho] nknj ,o a uxj goys hA ¼<½ ÞjkT;ß dk vfHkçk; lafo/kku dh çFke vuqlpw h e sa fofufn”ZV fdlh jkT; ls gS ftle as l?a k jkT; {k=s Hkh ‘kkfey g aS ( ¼u½ Þfo|kFkhßZ l s vfHkçk; fdlh ,sl s laLFkku] ftle as ;g fofu;e ykx w gksr s g]Sa e sa ukekfadr fdlh O;fDr vFkok ukekafdr gksu s d s fy, ço’s k çkIr d s bPNdq O;fDr l s g S ( 4444---- ffffoooooooojjjjffff....kkkkddddkkkk ddddkkkk vvvvffffuuuuooookkkk;;;; ZZ ZZ ççççddddkkkk’’’’kkkkuuuu]]]] bbbbllllddddhhhh ffffoooo””””kkkk;;;;ooooLLLLrrrr qq qq rrrrFFFFkkkkkkkk eeeeYYwwYYww ;;;; ffffuuuu////kkkkkkkkZjZjZjZj....kkkk %%%% ¼1½ çR;ds laLFkku] viu s ikB;~ Øe ;k v/;;u d s fdlh Hkh dk;ØZ e e ssa ços’k vkjHak dju s dh frfFk l s de ls de lkB fnu dh lekfIr l s iwo Z viuh ocs lkbZV ij ,d foojf.kdk çdkf’kr vkSj@vFkok viykMs djxs k] ftlesa bl rjg ds laLFkku e as ço’s k yus s d s bPNdq O;fDr;k sa vkSj tu lk/kkj.k dh tkudkjh ds fy, fuEuor ~ tkudkjh varfo”ZV gkxs h] uker % d- çR;ds ikB;~ Øe vFkok v/;;u d s dk;ØZ e ds fy,] f’k{k.k ds ?kVa k]sa O;kogkfjd ¼çfSDVdy½ l=k sa vkSj vU; dk; Z d s lkFk&lkFk v/;;u ds dk;ØZ ek sa vkSj ikB;~ Øek sa dh lpw h lfgr mi;Dq r lkafof/kd çkf/kdj.k vFkok laLFkku] tlS k ekeyk gk]s }kjk fofufnZ”V ikB;~ Øe dh O;kid :ijs[kk ( [k- ftl f’k{kk o”k Z gsr q ço’s k fn, tku s dk çLrko gk]s mld s çR;ds ikB;~ Øe vFkok v/;;u d s dk;ØZ e d s lca /ak e]sa mi;Dq r lkfaof/kd çkf/kdj.k }kjk vuqekfsnr lhVk sa dh la[;k ( x- laLFkku }kjk fofufn”ZV fdlh fo’ks”k ikB;~ Øe vFkok v/;;u dk;ØZ e esa fo|kFkh Z ds :i eas ço’s k d s fy, O;fDr;k sa dh U;uw re vkSj vf/kdre vk;&q lhek lfgr ‘kfS{kd ;ksX;rk vkSj ik=rk dh ‘krsZ a ( ?k- bl çdkj d s ço’s k d s fy, vkons u dju s oky s ;kXs; mEehnokjk sa d s p;u dh çfØ;k] ftle as çR;ds ikB;~ Øe vFkok v/;;u dk;ØZ e esa ço’s k d s fy, ,sl s vH;fFk;Z k sa d s p;u ds fy, ijh{k.k ;k ijh{kk d s fooj.k d s lca /ak e sa lHkh lxa r tkudkjh vkSj ço’s k ijh{kk d s fy, fu/kkfZjr ‘kYq d dh jkf’k ‘kkfey g S ( M-+ fdlh ikB;~ Øe ;k v/;;u dk;ØZ e e sa v/;;u dju s d s fy, ,sl s laLFkku e sa Hkrh Z fd, x, fo|kfFk;Z k as }kjk n;s ‘kYq d] tek jkf’k;k sa vkSj vU; çHkkjk sa d s çR;sd ?kVd vkSj ,sl s Hkxq rkuksa dh vU; fuc/aku vkSj ‘krs Za ( p- ‘kkfLr yxk, tku s vkSj lxa gz .k fd, tku s gsr q fu;e@fofu;e] fofufn”ZV ‘kh”k Z vFkok Jfs.k;k]a yxk, tku s okyh ‘kkfLr dh U;uw re vkSj vf/kdre jkf’k ( N- ,sl s laLFkkuk sa e sa nkf[kyk ysu s oky s fo|kfFk;Z k sa }kjk ;fn ikB;~ Øe ;k v/;;u dk;ØZ e d s iwjk gksu s l s igy s vFkok iwjk gksu s d s ckn nkf[kyk NkMs + fn;k tkrk g S rk s fo|kfFk;Z k sa dk s çfrnk; fd, tku s oky s f’k{k.k ‘kYq d vkSj vU; çHkkjk sa dh çfr’kr] rFkk le; lhek ftld s Hkhrj çfrnk; fd;k tk,xk rFkk i)fr ftll s fo|kfFk;Z k sa dk s ,slk çfrnk; fd;k tk,xk ( t- f’k{k.k lda k; dk fooj.k % mudh ‘kfS{kd ;kXs;rk mudh fu;qfDr d s Lo:i ¼fu;fer@vH;kxr@vfrfFk½ vkSj mld s çR;ds lnL; d s f’k{k.k vuHqko d s lkFk ( >- HkkfSrd vkSj ‘k{Skf.kd cfqu;knh <kpa s vkSj Nk=kokl vkSj bld s ‘kYq d] iqLrdky;] vLrirky vFkok m|kxs ] tgk a fo|kfFk;Z k sa dk s O;kogkfjd çf’k{k.k fn;k tkuk gk s lfgr vU; lfqo/kkvk sa ds lca /ak e as tkudkjh vkSj fo’k”sk:i l s fo|kfFk;Z k sa }kjk laLFkku e sa ço’s k çkIr dju s ij çkIr gksu s okyh lqfo/kkvksa dk C;kSjk varfo”ZV gk s ( ´- laLFkku d s ifjlj d s Hkhrj vFkok ckgj fo|kfFk;Z ksa }kjk vu’q kklu cuk, j[ku s d s lca /ak e as lHkh lxa r fun’s k] vkSj] fo’k”sk:i l s fdlh fo|kFkh Z vFkok fo|kfFk;Z k sa dh jfSxxa fuf”k) dju s lca /akh ,sl s vu’q kklu dk s cuk, j[ku s vkSj mudk mYy?a ku fd, tku s d s ifj.kkeks a vkSj lxa r lkfaof/kd fofu;ked çkf/kdj.k }kjk bl lca /ak e sa r;S kj fd, x, fdlh fofu;e d s mic/akksa dk mYy?a ku fd, tku s d s ifj.kkeks a dk C;kSjk varfo”ZV gkxs k ( rFkk V- ifj”kn ~ }kjk ;Fkk&fofufnZ”V dkbs Z vU; tkudkjh % c’kr sZ fd] çR;ds laLFkku bl fofu;e d s [kMa ¼d½ l s ¼V½ e sa mfYyf[kr [k.M ¼e sa nh xb Z tkudkjh½ dk s viuh ocs lkbVZ ij çdkf’kr@viykMs djxs k] vkSj fofHkUu lekpkji=k sa vkSj vU; ehfM;k ds ek/;e l s çe[q krk l s çnf’kZr djr s g,q foKkiuk sa d s ek/;e l s bPNdq fo|kfFk;Z k sa vkSj tu lk/kkj.k dk /;ku ocs lkbZV ij bl rjg d s çdk’ku dh vksj fnyk,xkA ¼2½ çR;ds laLFkku viuh foojf.kdk dh çR;ds efqær çfr dk eYw ; fu/kkfZjr djxs k] tksfd foojf.kdk d s çdk’ku vkSj forj.k dh mfpr ykxr l s vf/kd ugh a gkxs h vkSj foojf.kdk d s çdk’ku] forj.k ;k fcØh l s dkbs Z ykHk vftZr ugh a fd;k tk,xkA4 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] 5555---- ffffoooo||||kkkkFFFFkkkkhhhh ZZ ZZ ffff’’’’kkkkddddkkkk;;;;rrrr ffffuuuuooookkkkjjjj....kkkk llllffffeeeeffffrrrr ¼¼¼¼,,,,lllltttthhhhvvvvkkkkjjjjllllhhhh½½½½ %%%% (i) ihfM+r fo|kFkh Z }kjk laLFkku d s lca /ak e sa dh tku s okyh f’kdk;r] v/;{k] fo|kFkh Z f’kdk;r fuokj.k lfefr ¼,lthvkjlh½ dk s lca kfs/kr gksuh pkfg,A (ii) çR;ds vHkkrf’ki vueq ksfnr laLFkku fuEufyf[kr l?a kVu ds lkFk fo|kFkh Z f’kdk;r fuokj.k lfefr dk xBu djxs k & uker % d- egkfo|ky; dk çkpk;&Z v/;{k ( [k- çkpk; Z }kjk f’k{k.k lda k; l s rhu ofj”B lnL;x.kk sa dk s ukefufn”ZV fd;k tk,xk& rhu lnL;x.kk as e as l s ,d efgyk lnL; rFkk vU;@vuqlfwpr tkfr@vuqlfwpr tutkfr@vU; fiNM+k ox Z J.s kh l s gkxsa s ( x- egkfo|ky; d s fo|kfFk;Z k sa e sa ls ,d çfrfuf/k] ftls çkpk; Z }kjk ‘k{Skf.kd ;kXs;rk@[kys dwn e as mRÑ”Vrk@lg&ikB;~ fØ;kdykik sa e sa mld s fu”iknu d s vk/kkj ij ukefufn”ZV fd;k tk,xk& fo’k”sk vkefa=frA (iii) lnL;x.kk sa rFkk fo’k”sk vkefa=fr dk dk;dZ ky nks o”kks Za dk gkxs kA (iv) cBS d d s fy, x.kifwr]Z lHkkifr lfgr] ijar q fo’k”sk vkefa=fr d s vykok] rhu lnL;x.kk sa dh gkxs hA (v) bll s iwo Z f’kdk;rk sa ij fopkj djr s g,q ] ,lthvkjlh uSlfxdZ U;k; d s fl)kark sa dk ikyu djxs hA (vi) ,lthvkjlh viuh fjikVs Z dk s viuh flQkfj’kk sa lfgr] ;fn dkbs Z gk as rks] d s lkFk lca fU/kr laLFkku dk s f’kdk;r çkfIr dh frfFk ls 15 fnuk sa dh vof/k d s Hkhrj Hkts xs h rFkk bldh ,d çfr ihfM+r fo|kFkh Z dk s Hkh Hkts h tk,xhA (vii) fo|kFkh Z f’kdk;r fuokj.k lfefr d s fu.k;Z l s ihfM+r dkbs Z Hkh fo|kFkh]Z fu.k;Z çkIr gkus s d s le; l s 15 fnu dh vof/k d s Hkhrj ykds iky dk s viuh vihy dj ldrk gAS 6666---- yyyykkkkddssddss iiiikkkkyyyy ddddhhhh ffffuuuu;;;;ffqqffqqDDDDrrrr]]]] llllsosososokkkkddddkkkkyyyy]]]] mmmmllll ss ss iiiinnnn llll ss ss ggggVVVVkkkk;;;;kkkk ttttkkkkuuuukkkk vvvvkkkkSSjjSjSj llllsosososokkkk ddddhhhh ‘‘‘‘kkkkrrrr saZsaZ saZsaZ %%%% ¼i½ çR;ds lEc)rk çnku dju s okyk fo’ofo|ky;] rduhdh fo’ofo|ky;] futh fo’ofo|ky;] ekfur fo’ofo|ky;] fo’ofo|ky; vuqnku vk;kxs ¼fo|kfFk;Z k sa dh f’kdk;rksa dk fuokj.k½ fofu;e] 2019 ds varxZr fo|kfFk;Z k as dh f’kdk;rksa d s fuokj.k d s fy, yksdiky ¼vkEcM~leSu½ fu;Dq r djxs kA ¼ii½ ,lthvkjlh d s fu.k;Z k sa d s fo:) luq okb Z dju s vkSj fu.k;Z nsu s vkSj vihy dju s d s fy, ,d ;k ,d l s vf/kd v’a kdkfyd inkf/kdkfj;k sa dk s yksdiky d s :i esa ukfer fd;k tk,xk ( ¼iii½ ,slh laLFkkvk sa d s fy, tk s fMIykes k Lrj d s ikB;~ ؼeksa½ pyk jgh g Sa rFkk rduhdh f’k{kk ckMs Z l s lEc)rk çkIr g]Sa mues a lca fa/kr rduhdh f’k{kk fun’s kky; ¼MhVhbZ½ fo|kfFk;Z k sa dh f’kdk;rk sa ds fuokj.k d s fy, ykds iky fu;Dq r djxas As ¼iv½ ,slh laLFkkvk sa d s fy, tks fdlh Hkh fo’ofo|ky; l s lEc)rk çkIr ugh a gSa rFkk çcU/ku] dEI;wVj vuçq ;kxs rFkk ;k=k ,o a i;VZ u e sa fMIykes k] iksLV fMIykes k] LukrdkÙs kj çek.k i=] LukrdkÙs kj fMIykes k ikB~;Øe¼ek½as pykrh g Sa muds fy,] fo|kfFk;Z k as dh f’kdk;rksa d s fuokj.k gsr]q ykds iky dh fu;fqDr ifj”kn~ djxs hA ¼v½ ykds iky] lsokfuoÙ` k ftyk U;k;/kh’k ¼fMfLVd tt½ vFkok lsokfuoÙ` k dqyifr vFkok çkQS slj ¼ftUgksaus Mhu@foHkkxk/;{k d s :i e sa dk; Z fd;k gks rFkk jkT;@dsUæh; fo’ofo|ky;@çfrf”Brk d s laLFkku e sa çkQS slj d s :i es a 10 o”k Z dk vuHqko gk½s gkxas As ¼vi½ ykds iky viuh fu;qfDr d s le; ij] fu;fqDr d s le; ls ,d o”k Z iwo]Z vFkok ykds iky ds :i e sa dk;fZof/k ds nkSjku laLFkku ds lkFk fgrk sa d s Vdjko e sa ‘kkfey ugh a gkxs k ( tgk¡ mudk O;fDrxr lca /ak] O;kolkf;d lEc)rk vFkok foÙkh; fgr laLFkk d s çfr fu.k;Z dh Lora=rk l s le>kSrk djrk gk s vFkok ;fqDr;Dq r :i ls le>kSrk djrk çrhr gksrk gkAs ¼vii½ ykds iky dk s in xzg.k dju s dh frfFk l s rhu o”kZ dh vof/k vFkok lÙkj o”kZ dh vk; q gksus rd] bueas l s dk;HZkkj xzg.k dju s ds le; l s tk s Hkh igy s gk]s d s fy, fu;Dq r fd;k tk,xk] vkSj og leku jkT; ;k {k=s d s fy,] tSlk Hkh ekeyk gk]s ,d vkSj dk;dZ ky d s fy, iqufu;Z fqDr gkus s d s fy, ik= gkxs kA ¼viii½ luq okb Z dk lpa kyu dju s d s fy,] ykds iky dks] ;k=k ij g,q O;; dh ifzriwfr Z lfgr vf[ky Hkkjrh; rduhdh f’k{kk ifj”kn ~ }kjk fu/kkfZjr fd, x, ekunMa k sa d s vuqlkj] ifzr fnu] ifzr cSBd d s vk/kkj ij ‘kYq d dk Hkxq rku fd;k tk,xkA ¼ix½ jkT; d s ykds iky d s ekey s e sa jkT; ljdkj }kjk vkSj ifj”kn ~ ¼ifj”kn ~ }kjk fu;Dq r ykds iky ¼vkEcM~leuS ½ d s fy,½ }kjk ykds iky dk s bu fofu;eksa d s rgr ;Fkk&ifjHkkf”kr dnkpkj ;k nOq;oZ gkj d s vkjkis fl) gksus ij in l s gVk;k tk ldrk gAS ¼x½ de l s de mPp U;k;ky; d s U;k;k/kh’k d s in ij vklhu U;k;efwr Z }kjk dh xb Z tkpa d s vykok ykds iky dk s inP;rq dju ss gsr q dkbs Z vkn’s k tkjh ugh a fd;k tk,xk] vkSj bl idz kj dh xb Z tkpa esa ykds iky dk s lquokbZ dk ,d mfpr volj Hkh iznku fd;k tk,xkA¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 5 7777---- yyyykkkkddssddss iiiikkkkyyyy dddd ss ss ddddkkkk;;;;ddZZddZZ jjjj....kkkk %%%%&&&& i. ykds iky] fo|kFkh Z }kjk bu fofu;eksa d s rgr micfa/kr lHkh fodYik sa dks viuk fy, tku s d s Ik’pkr~ gh ihfM+r fo|kFkh Z dh vihy dh luq okbZ djxsa As ii. ;|fi] ijh{kk d s lpa kyu e sa vFkok ewY;kda u dh ifzØ;k es a xMc+ M+h d s eíq ksa dk s ykds iky l s lanfHkZr fd;k tk ldrk gS] rFkkfi] ykds iky }kjk mÙkj ifqLRkdkvksa d s iuq eYZw ;kda u vFkok vda ksa dk iuq % ;kxs dju s gsrq fdlh vihy vFkok vkons u ij yksdiky }kjk lquokbZ ugh a dh tk,xh] tc rd fd Hkns Hkko dh fdlh fof’k”V ?kVuk ds ifj.kkek sa dks iHzkkfor djus okyh fdlh fof’k”V vfu;ferrk dks bfaxr ugh a fd;k tkrk gAS iii. ykds iky] dfFkr :Ik l s fd, x, Hkns Hkko dh f’kdk;rk sa dh lquokb Z dju s d s fy,] U;k;& fe= d s :Ik es a fdlh Hkh O;fDr dh lgk;rk izkIr dj ldrk gAS iv. ykds iky ihfM+r fo|kFkh¼Z;ksa½ l s vihy izkIr gksu s ds 30 fnuk sa d s Hkhrj f’kdk;rksa dk lek/kku dju s d s fy, lHkh i;z kl djxs kA 8888---- yyyykkkkddssddss iiiikkkkyyyy rrrrFFFFkkkkkkkk ffffoooo||||kkkkFFFFkkkkhhhh ZZ ZZ ffff’’’’kkkkddddkkkk;;;;rrrr ffffuuuuooookkkkjjjj....kkkk llllffffeeeeffffrrrr;;;;kkkk sasa sasa }}}}kkkkjjjjkkkk ffff’’’’kkkkddddkkkk;;;;rrrrkkkk sasa sasa dddd ss ss ffffuuuuooookkkkjjjj....kkkk ggggsrsrsrsr qq qq ççççffffØØØØ;;;;kkkk %%%% ¼i½ iRz;ds laLFkku] bl vf/klpw uk d s tkjh gkus s dh frfFk l s rhu ekg dh vof/k d s Hkhrj ,d vkWuykbu iksVyZ r;S kj djxs k] tgk a dkbs Z Hkh ihfM+r fo|kFkh Z f’kdk;r d s fuokj.k d s fy, vkosnu dj ldrk gAS ¼ii½ vkWuykbu f’kdk;r izkIr gksu s ij laLFkku] ikVs yZ ij vkWuykbu f’kdk;r dh izkfIr d s 15 fnuk as d s Hkhrj viuh fVIif.k;k sa lfgr f’kdk;r dk s mi;DqZ r fo|kFkhZ f’kdk;r fuokj.k lfefr dk s Hkts xs kA ¼iii½ fo|kFkh Z f’kdk;r fuokj.k lfefr] tSlk Hkh ekeyk gk]s f’kdk;r dh lquokb Z d s fy, ,d frfFk fu/kkfZjr djxs h ftldh tkudkjh laLFkku vkSj ihfM+r fo|kFkh Z dk s nh tk,xhA ¼iv½ ihfM+r fo|kFkh Z ;k rk s O;fDrxr :Ik l s i’s k gk s ldrk gS vFkok viuk i{k j[ku s d s fy, viu s fdlh izfrfuf/k dk s vf/kÑr dj ldrk gAS ¼v½ fo|kFkh Z f’kdk;r fuokj.k lfefr }kjk lek/kku ugh dh xb Z f’kdk;rksa] dk s bu fofu;ek as e as micfa/kr le;kof/k d s Hkhrj ykds iky dk s Hkts k tk,xkA ¼vi½ laLFkku] f’kdk;rk sa d s ‘kh?k z fuiVku gsrq] ykds iky vFkok fo|kFkh Z f’kdk;r fuokj.k lfefr dk lg;kxs djxsa s ; vkSj ,slk ugh a fd, tku s ij ykds iky }kjk ifj”kn ~ dk s tkudkjh nh tk ldrh g S tk s bu fofu;eksa d s mic/akk as d s vu:q Ik dkjZokb Z djxs kA ¼vii½ ykds iky] nkus k sa i{kk sa dk s luq s tku s dk ,d mfpr volj inz ku dju s d s ckn] dk;Zokfg;k a lekIr gksu s ij rRlca /akh dkj.kk sa lfgr] bl idz kj dk vkn’s k ikfjr djxs k] tSlk og mi;Dq r le>]s rkfd f’kdk;r dk lek/kku gk s ld s vkSj ihfM+r fo|kFkh Z dk s tSlk mi;Dq r gks] jkgr inz ku dh tk ldAs ¼viii½ laLFkku d s lkFk gh lkFk ihfM+r fo|kFkh Z dk s ykds iky d s gLrk{kj d s rgr tkjh dh xb Z vkn’s k dh ifzr;k a miyC/k djkb Z tk,xa h vkSj laLFkku vkn’s k dh ifzr dk s lkekU; tkudkjh d s fy,] viuh ocs lkbVZ ij Hkh Mkyxs kA ¼ix½ laLFkku] ykds iky dh flQkfj’kk sa dk vuiq kyu djxs k vkSj laLFkku }kjk flQkfj’kk as dk vuiq kyu ugh a fd, tku s d s lca /ak e sa ykds iky] ifj”kn ~ dk s tkudkjh iznku djxs kA ¼x½ tgk a f’kdk;r >wBh ;k rPq N ikb Z tkrh g S ml fLFkfr e sa ykds iky f’kdk;rdrkZ ds fo:) mi;ZDq r dkjZokbZ fd, tku s dh flQkfj’k dj ldrk gAS 9999---- yyyykkkkddssddss iiiikkkkyyyy vvvvkkkkSjSjSjSj ffffoooo||||kkkkFFFFkkkkhhhh ZZ ZZ ffff’’’’kkkkddddkkkk;;;;rrrr ffffuuuuooookkkkjjjj....kkkk llllffffeeeeffffrrrr;;;;kkkk sasa sasa dddd ss ss llllccaaccaa //aa//aakkkk eeee sasa sasa ttttkkkkuuuuddddkkkkjjjjhhhh %%%% laLFkku viuh ocs lkbZV vkSj viuh foojf.kdk e sa Li”V :Ik l s bld s {ks=kf/kdkj eas vku s okyh fo|kFkh Z f’kdk;r fuokj.k lfefr¼;k½sa rFkk vihy fd, tku s d s i;z kts ukFk Z ykds iky ds lca /ak e sa lHkh lxa r tkudkfj;k a miyC/k djk,xkA 11110000---- vvvvuuuuiiqqiiqq kkkkyyyyuuuu uuuugggghhhh aa aa ffffdddd,,,, ttttkkkkuuuu ss ss dddd ss ss iiiiffffjjjj....kkkkkkkkeeee %%%% Ikfj”kn ~ fdlh Hkh rduhdh laLFkku ds lca /ak esa] tks tkuc>w dj bu fofu;ek sa dk mYy?a ku djr s gSa vFkok ckj&ckj ykds iky vFkok f’kdk;r fuokj.k lfefr] tSlk Hkh ekeyk gk]s dh flQkfj’kk sa dk vuiq kyu ugh a djr s gSa] mud s fo:) fuEuor ~ ,d vFkok ,d l s vf/kd dkjoZ kb Z dj ldrh gS] uker % ¼d½ rduhdh laLFkku dks çnku fd, x, vueq ksnu dk s okil ysuk ; ¼[k½ ifj”kn ~ }kjk çnku dh xb Z vuqnku vFkok foÙkh; lgk;rk izkIr dju s d s fy, mi;Dq rrk vFkok vgZrk dh ?kk”sk.kk dk s okil ysuk ; ¼x½ rduhdh laLFkku dk s vkofaVr fdlh Hkh vuqnku dk s jkds k tk ldrk gS ;6 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] ¼?k½ ifj”kn ~ d s fdlh Hkh lkekU; vFkok fo’k”sk lgk;rk dk;ØZ e d s vUrxZr fdlh Hkh lgk;rk dk s izkIr dju s grs q fopkj fd, tku s d s fy, laLFkku dk s v;ksX; ?kkfs”kr djuk ; ¼M½+ mi;Dq r ehfM;k e sa iez q[krk l s iznf’kZr dj vkSj ifj”kn ~ dh ocs lkbV ij iksLV dj lHakkfor vH;fFk;Z k as lfgr tulk/kkj.k dk s lfwpr djuk] rFkk bl ckcr ?kk”sk.kk djuk dh laLFkku e sa f’kdk;rksa d s fuokj.k d s fy, U;uw re ekud ektS wn ugh a gaS ; ¼p½ fo’ofo|ky; ls lEc)rk çkIr laLFkku vFkok MhVhbZ l s lca )rk çkIr laLFkku ds ekey s esa] lca )rk dk s okil yus s d s fy, lca ) fo’ofo|ky; laLFkku vFkok MhVhb Z lEc)rk laLFkku dks flQkfj’k djuk ; ¼N½ xSj&vuiq kyuk d s fy, laLFkku d s fo:) ,slh vU; dkjZokb Z djuk tk s vko’;d vkSj mfpr le>h tk,% c’kr sZ fd] bu fofu;ek sa d s rgr ifj”kn ~ }kjk dkbs Z dkjZokb Z ugh a dh tk,xh] tc rd fd laLFkku dk s viuh fLFkfr Li”V dju s d s fy, volj ugh a fn;k x;k gk s vkSj ml s lqu s tku s dk volj çnku ugh a fd;k x;k gkAs çkŒs jktho deq kj] lnL;&lfpo [ foKkiu&III@4@vlk-@297@19] ALL INDIA COUNCIL FOR TECHNICAL EDUCATION (REDRESSAL OF GRIEVANCE OF STUDENTS) REGULATIONS, 2019 NOTIFICATION New Delhi, the 7th November, 2019 F.No. 1-101/PGRC/AICTE/Regulation/2019.—In exercise of the power conferred under clause (1) of Section 23 of the All India Council for Technical Education, Act, 1987 (52 of 1987), and in supersession of the All India Council for Technical Education (Establishment of Mechanism for Grievance Redressal) Regulation 2012 dated 25th May, 2012, the All India Council for Technical Education makes the following Regulations, namely: 1. SHORT TITLE, APPLICATION AND COMMENCEMENT: a. These Regulations shall be called as the All India Council for Technical Education (Redressal of Grievance of Students) Regulations, 2019. b. They shall apply to all Technical Institutions recognized or approved by the All India Council for Technical Education as per Section 10(k) of the All India Council for Technical Education Act, 1987. c. They shall come into force from the date of their publication in the Official Gazette. 2. OBJECTIVE: To provide opportunities for redressal of certain grievances of students already enrolled in any institution, as well as those seeking admission to such institutions, and a mechanism thereto. 3. DEFINITION: IN THESE REGULATIONS, UNLESS THE CONTEXT OTHERWISE REQUIRES: (a) "Act" means the All India Council for Technical Education Act, 1987; (b) "Council" means the All India Council for Technical Education; (c) “UGC” means University Grants Commission; (d) "Technical Education” means programs of education as defined under section 2(g) of the All India Council for Technical Education, Act, 1987; (e) “Technical Institution” means an Institution as defined under section 2(h) of the All India Council for Technical Education, Act, 1987; (f) “University” means a university established or incorporated by or under a Central Act or State Act and includes an institution deemed to be university declared as such under section 3 of the UGC Act, 1956. (g) "Aggrieved student" means a student, who has any complaint in the matters relating to or connected with the grievances defined under these Regulations. (h) "Declared admission policy" means such policy, including the process there under, for admission to a course or program of study as may be offered by the institution by publication in the prospectus of the institution;¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 7 (i) "Grievance" means and includes, complaint(s) made by an aggrieved student(s) in respect of the following namely: i. admission contrary to merit determined in accordance with the declared admission policy of the institution; ii. irregularity in the process under the declared admission policy of the institution; iii. refusal to admit in accordance with the declared admission policy of the institution; iv. non-publication of prospectus by the institution, in accordance with the provisions of these Regulations; v. publication by the institution of any information in the prospectus, which is false or misleading, and not based on facts; vi. withholding of, or refusal to return, any document in the form of certificates of degree, diploma or any other award or other document deposited by a student for the purpose of seeking admission in such institution, with a view to induce or compel such student to pay any fee or fees in respect of any course or program of study which such student does not intend to pursue; vii. demand of money in excess of that specified to be charged in the declared admission policyof the institution; viii. violation, by the institution, of any law for the time being in force in regard to reservation of seats in admission to different category of students; ix. non-payment or delay in payment of scholarships or financial aid admissible to any student under the declared admission policy of such institution, or under the conditions, if any, prescribed by the Council; x. delay by the institution in the conduct of examinations, or declaration of results, beyond the schedule specified in the academic calendar of the institution, or in such calendar prescribed by the Council; xi. failure by the institution to provide student amenities as set out in the prospectus, or is required to be extended by the institution under any provisions of law for the time being in force; xii. non-transparent or unfair practices adopted by the institution for the evaluation of students; xiii. delay in, or denial of, the refund of fees due to a student who withdraws admission within the time mentioned in the prospectus, or as may be notified by the Council; xiv. complaints of alleged discrimination of students from Scheduled Castes, Scheduled Tribes, Other Backward Classes, Women, Minority or persons with disabilities categories; xv. denial of quality education as promised at the time of admission or required to be provided; and xvi. harassment or victimization of a student,other than cases of harassment, which are to be proceeded against under the penal provisions of any law for the time being in force. (j) “Student Grievance Redressal Committee” means a Committee constituted under these Regulations; (k) “Ombudsperson” meansthe Ombudsperson appointed under these Regulations; (l) “Prospectus“means and includes any publication, whether in print or otherwise, issued for providing fair and transparent information, relating to an institution, to the general public (including to those seeking admission in such institution) by such institution or any authority or person authorized by such institution to do so; (m) “Region“ means a geographical territory, comprising of States, so determined, for the purpose of facilitating enforcement of these Regulations; namely, Central Region comprising Madhya Pradesh, Gujarat and Chhattisgarh; Eastern Region comprising Andaman and Nicobar, Sikkim, Orissa, Jharkhand, Assam, Manipur, Nagaland, Mizoram, Tripura, Meghalaya, Arunachal Pradesh, West Bengal; Northern Region comprising Bihar, Uttar Pradesh, Uttarakhand; North West Region comprising Chandigarh, Haryana, Jammu and Kashmir, Ladakh, Delhi, Punjab, Rajasthan, Himachal Pradesh; Southern Region comprising Tamil Nadu, Puducherry; South Central Region comprising Andhra Pradesh, Telengana; South Western Region comprising Karnataka, Lakshadweep, Kerala; and Western Region comprising Goa, Maharashtra, Daman and Diu, Dadra and Nagar Haveli.8 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] (n) “State” means a State specified in the First Schedule to the Constitution of India and includes a Union territory; (o) “Student “means a person enrolled, or seeking admission to be enrolled, in any institution to which these Regulations apply; 4. MANDATORY PUBLICATION OF PROSPECTUS, ITS CONTENTS AND PRICING: (1) Every institution, shall publish and/or upload on its website, before expiry of at least sixty days prior to the date of the commencement of the admission to any of its courses or programs of study, a prospectus containing the following for the information of persons intending to seek admission to such institution and the general public, namely: a. the list of programs of study and courses offered along with the broad outlines of the syllabus specified by the appropriate statutory authority or by the institution, as the case may be, for every course or program of study, including teaching hours, practical sessions and other assignments; b. the number of seats approved by the appropriate statutory authority in respect of each course or program of study for the academic year for which admission is proposed to be made; c. the conditions of educational qualifications and eligibility including the minimum and maximum age limit of persons for admission as a student in a particular course or program of study, specified by the institution; d. the process of selection of eligible candidates applying for such admission, including all relevant information in regard to the details of test or examination for selecting such candidates for admission to each course or program of study and the amount of fee prescribed for the admission test; e. each component of the fee, deposits and other charges payable by the students admitted to such institution for pursuing a course or program of study, and the other terms and conditions of such payment; f. rules/regulations for imposition and collection of any fines specified heads or categories, minimum and maximum fine; g. the percentage of tuition fee and other charges refundable to a student admitted in such institution in case such student withdraws from such institution before or after completion of course or program of study and the time within and the manner in which such refund shall be made to that student; h. details of the teaching faculty, including their educational qualifications, along with their type of appointment (Regular/visiting/guest) and teaching experience of every member thereof; i. information with regard to physical and academic infrastructure and other facilities including hostel accommodation and its fee, library, hospital or industry wherein the practical training is to be imparted to the students and in particular the amenities accessible by students on being admitted to the institution; j. all relevant instructions in regard to maintaining the discipline by students within or outside the campus of the institution, and in particular such discipline relating to the prohibition of ragging of any student or students and the consequences thereof and for violating the provisions of any Regulation in this behalf made by the relevant statutory regulatory authority; and k. any other information as may be specified by the Council: Provided that an institution shall publish/upload information referred to in items (a) to (k) of this regulation, on its website, and the attention of prospective students and the general public shall be drawn to such publication on the website through advertisements displayed prominently in different newspapers and through other media. (2) Every institution shall fix the price of each printed copy of the prospectus, being not more than the reasonable cost of its publication and distribution and no profit be made out of the publication, distribution or sale of prospectus. 5. STUDENT GRIEVANCE REDRESSAL COMMITTEE (SGRC): (i) A complaint from an aggrieved student relating to the institution shall be addressed to the Chairperson, Student Grievance Redressal Committee (SGRC). (ii) Every AICTE approved institution shall constitute Student Grievance Redressal Committee (SGRC) with the following composition, namely:¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 9 a. Principal of the College- Chairperson; b. Three senior members of the teaching faculty to be nominated by the Principal as Members and out of three one member shall be female and other from SC/ST/OBC category; c. A representative from among students of the College to be nominated by the Principal based on academic merit/excellence in sports/performance in co-curricular activities- Special Invitee. (iii) The term of the members and the special invitee shall be of two years. (iv) The quorum for the meeting including the Chairperson, but excluding the special invitee, shall be three. (v) In considering the grievances before it, the SGRC shall follow principles of natural justice. (vi) The SGRC shall send its report with recommendations, if any, to the concerned institution and a copy thereof to the aggrieved student, within a period of 15 days from the date of receipt of the complaint. (vii) Any student aggrieved by the decision of the Student Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen days from the date of receipt of such decision. 6. APPOINTMENT, TENURE, REMOVAL AND CONDITIONS OF SERVICES OF OMBUDSPERSON: (i) Each affiliating University, Technical University, Private University, Deemed to be University shall appoint Ombudsperson for redressal of grievances of students under the UGC (Redress of Grievances of Students) Regulations, 2019. (ii) There shall be one or more part-time functionaries designated as Ombudsperson to hear, and decide on, appeals preferred against the decisions of the SGRCs. (iii) For institutions which are offering diploma level course(s)and are affiliated to Board of Technical Education(BTE), the concerned Directorate of Technical Education (DTE) shall appoint an Ombudsperson for redressal of grievances of students. (iv) For Institution which are not affiliated to any University and offering Diploma, Post Diploma, Post Graduate Certificate, Post Graduate Diploma Course(s) in Management, Computer Applications & Travel and Tourism, the Council shall appoint an Ombudsperson for redressal of grievances of students. (v) The Ombudsperson shall be a Retired District Judge or a retired Vice Chancellor or Professor (who has worked as Dean/HOD and 10 years’ experience as Professor at State/Central Universities/Institution of eminence). (vi) The Ombudsperson shall not, at the time of appointment, during one year before appointment, or in the course of his tenure as Ombudsperson, be in a conflict of interest with the Institution where his/her personal relationship, professional affiliation or financial interest may compromise or reasonably appear to compromise, the independence of judgement toward the Institution. (vii) The Ombudsperson shall be appointed for a period of three years or until he or she attains the age of 70 years, whichever is earlier, from the date of assuming office, and shall be eligible for reappointment for another one term for the same State or region, as the case may be. (viii) For conducting the hearings, the Ombudsperson shall be paid a sitting fee, per diem, in accordance with the norms fixed by the Council, and shall, in addition, be eligible for reimbursement of the expenditure incurred on conveyance. (ix) The State Government, in the case of an Ombudsperson of a State, and the Council (for Council appointed Ombudsperson), may remove the Ombudsperson from office, on charges of proven misconduct or misbehaviour as defined under these Regulations. (x) No order of removal of Ombudsperson shall be made except after an inquiry made in this regard by a person not below the rank of judge of the High Court in which a reasonable opportunity of being heard is given to the Ombudsperson. 7. FUNCTIONS OF OMBUDSPERSON: i. The Ombudsperson shall hear appeals from an aggrieved student(s), only after the student has availed all other remedies provided under these Regulations.10 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] ii. While issues of malpractices in the conduct of examination or in the process of evaluation may be referred to the Ombudsperson, no appeal or application for revaluation or re-totalling of answer sheets from an examination, shall be entertained by the Ombudsperson unless specific irregularity materially affecting the outcome of specific instance of discrimination is indicated. iii. The Ombudsperson may avail assistance of any person, as amicus curiae, for hearing complaints of alleged discrimination. iv. The Ombudsperson shall make all efforts to resolve the grievances within a period of 30 days of receiving the appeal from the aggrieved student(s). 8. PROCEDURE FOR REDRESSAL OF GRIEVANCES BY OMBUDSPERSONS AND STUDENT GRIEVANCE REDRESSAL COMMITTEES: (i) Each institution shall, within a period of three months from the date of issue of this notification, have an online portal where any aggrieved student may submit an application seeking redressal of grievance. (ii) On receipt of an online complaint, the institution shall refer the complaint to the appropriate Student Grievance Redressal Committee, along with its comments within 15 days of receipt of complaint on the online portal. (iii) The Student Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved student. (iv) An aggrieved person may appear either in person or authorize a representative to present his/her case. (v) Grievances not resolved by the Student Grievance Redressal Committee shall be referred to the Ombudsperson, within the time period provided in these Regulations. (vi) Institutions shall extend co-operation to the Ombudsperson or the Student Grievance Redressal Committee, in early redressal of grievances; and failure to do so may be reported by the Ombudsperson to the Council, which shall take action in accordance with the provisions of these Regulations. (vii) The Ombudsperson shall, after giving reasonable opportunities of being heard to both parties, on the conclusion of proceedings, pass such order, with reasons therefore as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student. (viii) The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson, and the institution shall place it for general information on its website. (ix) The institution shall comply with the recommendations of the Ombudsperson; and the Ombudsperson shall report to the Council any failure on the part of the institution to comply with the recommendations. (x) The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous. 9. INFORMATION REGARDING OMBUDSPERSONS AND STUDENT GRIEVANCE REDRESSAL COMMITTEES: An institution shall furnish, prominently, on its website and in its prospectus, all relevant information in respect of the Students Grievance Redressal Committee(s) coming in its purview, and the Ombudsperson for the purpose of appeals. 10. CONSEQUENCES OF NON-COMPLIANCE: The Council shall in respect of any Technical institution, which wilfully contravenes or repeatedly fails to comply with the recommendation of the Ombudsperson or the Student Grievance Redressal Committee, as the case may be, proceed to take one or more of the following actions, namely: (a) withdrawal of approval granted to the Technical Institution; (b) withdrawal of declaration of fitness or entitlement to receive grants or financial assistance from the Council; (c) withholding any grant allocated to the Technical Institution;¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 11 (d) declaring the institution ineligible for consideration for any assistance under any of the general or special assistance programs of the Council; (e) informing the general public, including potential candidates for admission, through a notice displayed prominently in suitable media and posted on the website of Council, declaring that the institution does not possess the minimum standards for redressal of grievances; (f) recommend to the affiliating University for withdrawal of affiliation, in case of a University affiliated institution or DTE affiliated institution; (g) such other action as may be deemed necessary and appropriate against an institution for non- compliance: Provided that no action shall be taken by the Council under these Regulations, unless the institution has been given an opportunity to explain its position and an opportunity of being heard has been provided to it. Prof. RAJIVE KUMAR, Member Secy. [ADVT.-III/4/Exty./297/19] Uploaded by Dte. of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi-110064 and Published by the Controller of Publications, Delhi-110054.

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