Insurance Division, DFS Secures 3rd Rank in Group A Category of Grievance Redressal Assessment & Index (GRAI) for June 2026
Issued by Ministry of Finance
Read or download the official PDF of this gazette notification issued by the Ministry of Finance on 6th August 2026. Classified under Press Release.
Executive Summary & Key Takeaways
Summary of Department of Financial Services (DFS) Performance in Grievance Redressal Assessment & Index (GRAI) – June 2026
Overview The Department of Administrative Reforms and Public Grievances (DARPG) has released the June 2026 monthly report for the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). The report provides a comprehensive analysis of public grievance categories and disposal efficiency across government departments.
Key Rankings and Performance Metrics
- Insurance Division (DFS): Secured the 3rd rank in the Group A Category of the Grievance Redressal Assessment & Index (GRAI).
- Banking Division (DFS): Secured the 6th rank in the same category.
- Historical Consistency: The Department of Financial Services has maintained a position within the top 10 Ministries/Departments in the GRAI rankings since November 2025.
- Disposal Volume: In June 2026 alone, the DFS successfully disposed of more than 30,000 grievances.
Operational Highlights and Quality Control The DFS employs several mechanisms to ensure the quality and effectiveness of its grievance handling:
- Senior Oversight: Senior officials conduct regular, random reviews of selected grievances to ensure resolution quality.
- Capacity Building: The department organizes regular workshops on "Effective Grievance Redressal Mechanism" to promote best practices, improve stakeholder coordination, and leverage technology.
- Strategic Focus: Efforts are centered on a customer-centric culture, close coordination with the Banking, Financial Services, and Insurance (BFSI) sector, and maintaining a transparent, responsive, and accountable service delivery model.
Document Metadata
- Release Date: 06 August 2026, 3:49 PM
- Origin: PIB Delhi, Ministry of Finance
- Release ID: 2295460
- Visitor Counter: 763
Key Entities Referenced
Grievance Redressal Assessment & Index (GRAI): A performance index used to rank government ministries and departments based on their efficiency and effectiveness in public grievance redressal.
Department of Financial Services (DFS): The primary department within the Ministry of Finance whose grievance redressal performance in the Insurance and Banking divisions is the focus of the report.
Centralized Public Grievance Redress and Monitoring System (CPGRAMS): An online portal for citizens to lodge grievances, providing the data used to analyze the nature of disposal and department performance.
Department of Administrative Reforms and Public Grievances (DARPG): The nodal agency responsible for evaluating performance and releasing monthly grievance redressal reports and GRAI rankings.
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Ministry of Finance
Insurance Division, DFS Secures 3rd Rank in
Group A Category of Grievance Redressal
Assessment & Index (GRAI) for June 2026
Banking Division, DFS Ranks 6th, DFS Continues Among Top
10 Ministries/Departments Since November 2025
प्रव तथ: 06 AUG 2026 3:49PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized
Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for June 2026. It provides
a detailed analysis of types and categories of public grievances and the nature of disposal.
As per the report, the Department of Financial Services (Insurance Division) stands at 3rd position, and
the Department of Financial Services (Banking Division) stands at 6th position. Also, the DFS has been
consistently ranked among the top 10 in the GRAI rankings amongst various Ministries/Departments since
November 2025.
During the month of June 2026, the Department of Financial Services disposed of more than thirty
thousand grievances. Also, the senior officials of Department of Financial Services are personally
reviewing randomly selected grievances on a regular basis. Workshops on "Effective Grievance Redressal
Mechanism" are also being held regularly.
Such workshops play an important role in strengthening grievance redressal mechanisms by promoting
best practices. They improve coordination among stakeholders, leverage technology, and foster a
customer-centric culture.
The Department has demonstrated sustained commitment to timely, transparent and effective resolution of
public grievances, reflecting its focus on responsive and accountable public service delivery.
The achievement underscores DFS's continuous efforts to improve the quality of grievance handling
through robust monitoring mechanisms, regular reviews, and close coordination with the BFSI sector.
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