Executive Summary:
The Reserve Bank of India issues Master Directions on Fraud Risk Management for Urban Cooperative Banks (UCBs), State Cooperative Banks (StCBs), and Central Cooperative Banks (CCBs), effective July 15, 2024. These directions supersede earlier instructions and provide a framework for preventing, detecting, and reporting fraud incidents to Law Enforcement Agencies (LEAs), RBI, and NABARD. Applicable Cooperative Banks (UCBs categorized as Tier 3 & 4 and StCBs/CCBs having deposits above ₹1000 crore) shall put in place/ upgrade existing EWS system within six months from the date of issuance of these Directions.
Key Points / Main Content:
Governance Structure:
* Requires a Board-approved policy on fraud risk management, delineating roles and responsibilities.
* Mandates issuance of Show Cause Notice (SCN) to persons/entities before declaring them as fraudulent, providing reasonable time to respond and a reasoned order conveying the decision.
* Requires review of the Fraud Risk Management Policy by the Board at least once in three years.
* Establishes a Special Committee of the Board for Monitoring and Follow-up of Fraud cases (SCBMF).
* Senior Management is responsible for implementing the fraud risk management policy.
* Requires a transparent mechanism to examine Whistle Blower complaints.
* Requires an appropriate organizational structure for institutionalizing fraud risk management.
Early Warning Signals (EWS) Framework (Applicable to UCBs categorized as Tier 3 & 4 and StCBs/CCBs having deposits above ₹1000 crore):
* Requires a framework for Early Warning Signals (EWS) under the Fraud Risk Management Policy.
* A Board Level Committee shall oversee the effectiveness of the framework for EWS.
* Requires identification of appropriate early warning indicators for monitoring credit facilities, loan accounts, and other banking transactions.
* EWS framework shall be subject to suitable validation.
* EWS system should be integrated with CBS or other operational systems.
* Requires initiation of remedial action on triggers/alerts from the EWS System in a timely manner.
* Requires periodic review of credit sanction and monitoring processes, internal controls, and systems.
* EWS system should be comprehensive and designed to include both the quantitative and qualitative indicators.
* Requires development and strengthening of EWS system by identifying suitable indicators and parameterizing them in their EWS system for monitoring other banking non-credit related transactions.
* Requires continuous upgrading of the EWS system.
Fraud Monitoring and Reporting:
* Requires monitoring of activities in credit facilities, loan accounts, and other banking transactions for fraudulent activities.
* Mandates external or internal audits for further investigation of suspicious accounts.
* Requires a policy on engagement of external auditors covering aspects such as due diligence, competency and track record of the auditors.
* Loan agreements must contain clauses for conducting audits at the lender's behest.
* Requires adherence to the principles of natural justice before classifying an account as fraud.
* Borrowal accounts of other group companies with common promoters/directors should also be examined.
* In cases where Law Enforcement Agencies (LEAs) have suo moto initiated investigation involving a borrower account, Cooperative Banks shall follow the process of classification of account as fraud as per their Board approved Policy and in tune with the process.
* Requires incorporation of necessary terms and conditions in their agreements with third-party service providers to hold them accountable in situations where wilful negligence/malpractice by them is found to be a causative factor for fraud.
* Requires time-bound examination of staff accountability in all fraud cases.
* Persons/Entities classified as fraud are debarred from raising funds/seeking additional credit for five years after full repayment.
* Specifies treatment of accounts under resolution (IBC or RBI framework).
* Requires immediate reporting of fraud incidents to LEAs.
* UCBs shall furnish FMR in individual fraud cases not later than 14 days from the date of classification of an incident account as fraud.
* Details the process for closing fraud cases reported to RBI.
* Specifies reporting responsibilities for cheque-related frauds.
* Requires legal audit of title documents for credit facilities of ₹1 crore and above.
* Specifies the process for reporting of accounts classified as Fraud and sold to other Lenders/Asset Reconstruction Companies (ARCs).
* Auditors must report suspected fraudulent transactions to senior management and the Audit Committee of the Board (ACB).
* Defines the dates of occurrence, detection, and classification of fraud for reporting purposes.
* Specifies reporting procedures for theft, burglary, dacoity, and robbery.
Repeal:
* Repeals instructions/guidelines contained in specified circulars, now incorporated into these Master Directions.
Impact Analysis:
Urban Cooperative Banks (UCBs), State Cooperative Banks (StCBs), and Central Cooperative Banks (CCBs)
* Impact: These banks must comply with the new fraud risk management directions, including establishing governance structures, implementing EWS frameworks, enhancing fraud monitoring and reporting procedures, and adhering to stricter guidelines for staff accountability and penal measures. UCBs also have to adhere to the prescribed timelines.
* Action Required: Review and update existing fraud risk management policies and procedures, establish the required committees, implement or upgrade EWS systems (where applicable), train staff on new requirements, and ensure timely and accurate reporting of fraud incidents. Applicable Cooperative Banks (UCBs categorized as Tier 3 & 4 and StCBs/CCBs having deposits above ₹1000 crore) shall put in place/ upgrade existing EWS system within six months from the date of issuance of these Directions.
Boards of Directors and Senior Management
* Impact: Increased responsibility for overseeing and implementing effective fraud risk management frameworks, ensuring compliance with the new directions, and fostering a culture of ethical conduct within the organization.
* Action Required: Review and approve updated fraud risk management policies, establish and oversee the SCBMF, ensure adequate resources are allocated for fraud prevention and detection, and actively monitor the effectiveness of implemented measures.
Auditors (Internal and External)
* Impact: Enhanced scrutiny of transactions and documents for potential fraudulent activities, increased responsibility for reporting suspicious activities to senior management and the ACB, and a greater focus on evaluating the effectiveness of fraud risk management controls.
* Action Required: Familiarize themselves with the new directions, incorporate fraud risk assessments into audit procedures, and promptly report any suspected fraudulent activities to the appropriate authorities within the banks.
Law Enforcement Agencies (LEAs)
* Impact: Improved and timelier reporting of fraud incidents by cooperative banks, facilitating investigations and prosecution of offenders.
* Action Required: Maintain effective communication channels with cooperative banks for reporting and coordinating investigations.
NABARD:
* Impact: StCBs and CCBs shall report incidents of fraud to NABARD.
* Action Required: StCBs and CCBs shall report incidents of fraud to NABARD in the manner and in Returns Formats as prescribed by NABARD.
Key Entities Referenced
Reserve Bank of India: The central bank of India, responsible for regulating the banking sector and issuing currency.
Urban Cooperative Banks: Primary Urban Cooperative Banks (UCBs) are financial institutions that operate primarily in urban and semi-urban areas in India.
State Cooperative Banks: State Cooperative Banks (StCBs) are cooperative banks operating at the state level in India.
Central Cooperative Banks: Central Cooperative Banks (CCBs) are cooperative banks operating at the district level in India.
Banking Regulation Act, 1949: An act of the Parliament of India to regulate banking companies in India.
NABARD: National Bank for Agriculture and Rural Development, an apex development finance institution in India.
Fraud Risk Management in UCBs StCBs CCBs Directions, 2024: A set of guidelines issued by the Reserve Bank of India regarding fraud risk management in Urban Cooperative Banks, State Cooperative Banks and Central Cooperative Banks.
Mumbai, Maharashtra: A city in India, location of Central Office, Department of Supervision, Reserve Bank of India
भारतीय �रज़वर् बैंक
RESERVE BANK OF INDIA
www.rbi.org.in
RBI/DOS/2024-25/119
DOS.CO.FMG.SEC.No.6/23.04.001/2024-25 July 15, 2024
The Chairman / Managing Director / Chief Executive Officer
All Primary (Urban) Cooperative Banks (UCBs)
All State Cooperative Banks (StCBs) and
Central Cooperative Banks (CCBs)
Madam / Dear Sir,
Master Directions on Fraud Risk Management in Urban Cooperative Banks
(UCBs) / State Cooperative Banks (StCBs) / Central Cooperative Banks (CCBs)
Please find enclosed as Annex ‘Reserve Bank of India (Fraud Risk Management in
UCBs / StCBs / CCBs) Directions, 2024’ issued in exercise of the powers conferred
under Section 21 and Section 35A read with Section 56 of the Banking Regulation
Act, 1949. These Directions shall supersede the earlier directions on the subject,
namely, ‘Master Circular– ‘Classification and Reporting’ (DCBR.CO.BPD.MC.No.1/
12.05.001/2015-16) dated July 1, 2015.
Yours faithfully
(Rajnish Kumar)
Chief General Manager
Encl.: as above
पयर्वेक्षण िवभाग, के�ीय कायार्लय, व�र् ट�ेड सेंटर, सेंटर-1, कफ परेड, कोलाबा, मुंबई – 400 005
टेलीफोन: 022- 2218 9131 फै�: 022-2218 0157 ई-मेल - cgmicdosco@rbi.org.in
Department of Supervision, Central Office, World Trade Centre, Centre I, Cuffe Parade, Colaba, Mumbai - 400 005
Tel: 022-2218 9131 Fax: 022-2218 0157 e-mail: cgmicdosco@rbi.org.inAnnex
Master Directions (MD) on Fraud Risk Management in Urban Cooperative
Banks (UCBs) / State Cooperative Banks (StCBs) / Central Cooperative Banks
(CCBs)
CONTENTS
INTRODUCTION
CHAPTER I
1.1 Short Title and Commencement
1.2 Applicability
1.3. Purpose
CHAPTER II
2. Governance Structure in UCBs / StCBs / CCBs for Fraud Risk Management
CHAPTER III
3. Framework for Early Warning Signals for Detection of Frauds
CHAPTER IV
4.1 Credit facility / Loan account / Other banking transactions- Indication of fraudulent
activities
4.2 Independent confirmation from the third-party service providers including
professionals
4.3 Staff Accountability
4.4 Penal Measures
4.5 Treatment of accounts under Resolution
CHAPTER V
5. Reporting of Frauds to Law Enforcement Agencies (LEAs)
CHAPTER VI
6.1 Reporting of Incidents of Fraud to Reserve Bank of India (RBI)
6.2 Modalities of Reporting Incidents of Fraud to RBI
6.3 Closure of Fraud Cases Reported to RBI
CHAPTER VII
7. Cheque Related Frauds - Reporting to LEAs and RBI / NABARD
CHAPTER VIII
8. Other Instructions
8.1 Legal Audit of Title Documents in respect of Large Value Loan Accounts
8.2 Treatment of Accounts classified as Fraud and sold to other Lenders / Asset
Reconstruction Companies (ARCs)
8.3 Role of Auditors
8.4 ‘Date of Occurrence’, ‘Date of Detection’ and ‘Date of Classification’ of Fraud - for the
purpose of reporting under FMR
CHAPTER IX
9. Reporting Cases of Theft, Burglary, Dacoity and Robbery
CHAPTER X
10. Repeal
पयर्वेक्षण िवभाग, के�ीय कायार्लय, व�र् ट�ेड सेंटर, सेंटर-1, कफ परेड, कोलाबा, मुंबई – 400 005
टेलीफोन: 022- 2218 9131 फै�: 022-2218 0157 ई-मेल - cgmicdosco@rbi.org.in
Department of Supervision, Central Office, World Trade Centre, Centre I, Cuffe Parade, Colaba, Mumbai - 400 005
Tel: 022-2218 9131 Fax: 022-2218 0157 e-mail: cgmicdosco@rbi.org.inINTRODUCTION
In exercise of the powers conferred under Section 21 and Section 35A read with
Section 56 of the Banking Regulation Act, 1949, the Reserve Bank of India being
satisfied that it is necessary and expedient in the public interest and in the interest of
banking policy to do so, hereby, issues the Directions hereinafter specified.
CHAPTER I
1.1 Short Title and Commencement
These Directions shall be called the Reserve Bank of India (Fraud Risk
Management in UCBs / StCBs / CCBs) Directions, 2024.
1.2 Applicability
The provisions of these Directions shall, unless otherwise provided, apply to all
Primary (Urban) Cooperative Banks (UCBs) and Rural Cooperative Banks i.e. State
Cooperative Banks (StCBs) and Central Cooperative Banks (CCBs) licensed or
permitted to carry on banking business in India by the Reserve Bank of India. Such
Cooperative Banks shall hereinafter collectively be referred to as ‘Cooperative
Banks’ for the purpose of these Directions.
1.3 Purpose
These Directions are issued with a view to providing a framework to Cooperative
Banks for prevention, early detection and timely reporting of incidents of fraud to Law
Enforcement Agencies (LEAs), Reserve Bank of India (RBI) and NABARD1 and
dissemination of information by RBI and matters connected therewith or incidental
thereto.
CHAPTER II
2. Governance Structure in Cooperative Banks for Fraud Risk Management
2.1 There shall be a Board2 Approved Policy3 on fraud risk management delineating
roles and responsibilities of Board / Board Committees and Senior Management of
the Cooperative Bank.The Policy shall also incorporate measures for ensuring
1 StCBs / CCBs shall report the incidents of fraud to NABARD as hitherto.
2 Board of Directors of a Cooperative Bank
3 The policy shall inter alia contain measures towards prevention, early detection, investigation, staff
accountability, monitoring, recovery and reporting of frauds.
2compliance with principles of natural justice4 in a time-bound manner which at a
minimum shall include:
2.1.1 Issuance of a detailed Show Cause Notice (SCN) to the Persons5,
Entities and its Promoters / Whole-time and Executive Directors against’
whom allegation of fraud is being examined6. The SCN shall provide complete
details of transactions / actions / events basis which declaration and reporting
of a fraud is being contemplated under these Directions.
2.1.2 A reasonable time of not less than 21 days shall be provided to the
Persons / Entities on whom the SCN was served to respond to the said SCN.
2.1.3 Cooperative Banks shall have a well laid out system for issuance of
SCN and examination of the responses / submissions made by the Persons /
Entities prior to declaring such Persons / Entities as fraudulent.
2.1.4 A reasoned Order shall be served on the Persons / Entities conveying
the decision of the Cooperative Banks regarding declaration / classification of
the account as fraud or otherwise. Such Order(s) must contain relevant facts /
circumstances relied upon, the submission made against the SCN and the
reasons for classification as fraud or otherwise.
2.2 The Fraud Risk Management Policy shall be reviewed by the Board at least once
in three years, or more frequently, as may be prescribed by the Board.
2.3 Special Committee of the Board for Monitoring and Follow-up of cases of
Frauds:
2.3.1 Cooperative Banks shall constitute a Committee of the Board to be
known as ‘Special Committee of the Board for Monitoring and Follow-up of
cases of Frauds’ (SCBMF) with a minimum of three members of the Board,
4 Please refer to the judgement of the Hon’ble Supreme Court dated March 27, 2023 on Civil Appeal
No.7300 of 2022 in the matter of State Bank of India & Ors Vs. Rajesh Agarwal & Ors. and connected
matters, read with the Order dated May 12, 2023 passed by the Hon’ble Supreme Court in Misc.
Application. No.810 of 2023, specifically in relation to serving a notice, giving an opportunity to submit
a representation before classifying Persons / Entities as fraud and passing a reasoned order. The
orders of the Hon’ble High Court of Bombay dated August 7, 2023 in Writ Petition (L) No. 20751 of
2023 and the Hon’ble High Court of Gujarat dated August 31, 2023 in Special Civil Application No.
12000 of 2021 and connected matters shall be referred to.
5 Including Third Party Service Providers and Professionals such as architects, valuers, chartered
accountants, advocates, etc.
6 As non-whole-time directors (like nominee directors and independent directors) are normally not in
charge of, or responsible to the company for the conduct of business of the company, Cooperative
Banks may take this into consideration before proceeding against such directors under these
Directions.
3consisting of the Chief Executive Officer and two directors7. The Committee
shall be headed by one of the directors. UCBs categorised as Tier 1 & 2 for
regulatory purposes8 and StCBs / CCBs having deposits below ₹1000 crore9,
shall have the option of constituting a Committee of the Executives (CoE) with
a minimum of three members, at least one of whom shall be the Chief
Executive Officer for the purpose of performing the roles and responsibilities
of SCBMF as required under these Directions.
2.3.2 SCBMF shall oversee the effectiveness of the fraud risk management in
the Cooperative Bank. SCBMF shall review and monitor the cases of frauds,
including root cause analysis, and suggest mitigating measures for
strengthening the internal controls, risk management framework and
minimising the incidence of frauds. The coverage10 and periodicity of such
reviews shall be decided by the Board of the Cooperative Bank.
2.4 The Senior Management shall be responsible for implementation of the fraud risk
management policy approved by the Board of the Cooperative Bank. A periodic
review of incidents of fraud shall also be placed before Board / Audit Committee of
Board (ACB), as appropriate, by the Senior Management of the Cooperative Bank.
2.5 Cooperative Banks shall put in place a transparent mechanism to ensure that
Whistle Blower complaints on possible fraud cases / suspicious activities in
account(s) are examined and concluded appropriately under their Whistle Blower
Policy.
2.6 Cooperative Banks shall set-up an appropriate organisational structure for
institutionalisation of fraud risk management11 within their overall risk management
functions / Department. A sufficiently senior official shall be responsible for
monitoring and reporting of frauds.
7 i.e. directors with suitable banking experience or with relevant professional qualification in the fields
of law, accountancy or finance.
8 ‘Revised Regulatory Framework - Categorization of Urban Co-operative Banks (UCBs) for
Regulatory Purposes’ issued vide Circular Ref. DOR.REG.No.84/07.01.000/2022-23 dated December
01, 2022.
9 The deposits of StCBs and CCBs shall be reckoned as per audited balance sheet as on 31st March
of the immediate preceding Financial Year.
10 The coverage may include, among others, categories/trends of frauds, industry/sectoral/
geographical concentration of frauds, delay in detection/classification of frauds and delay in
examination/conclusion of staff accountability, etc.
11 i.e. prevention, early detection, investigation, staff accountability, monitoring, recovery, analysis and
reporting of frauds, etc. and other related aspects under the Board approved Policy.
4CHAPTER III12
3.1 Framework for Early Warning Signals for Detection of Frauds
3.1.1 UCBs categorised as Tier 3 & 4 and StCBs / CCBs having deposits
above ₹1000 crore (i.e. Applicable Cooperative Banks for the purpose of this
Chapter) shall have a framework for Early Warning Signals (EWS) under the
overall Fraud Risk Management Policy approved by the Board.
3.1.2 A Board Level Committee13 shall oversee the effectiveness of the
framework for EWS. The Senior Management shall be responsible for
implementation of a robust Framework for EWS within the Applicable
Cooperative Bank.
3.1.3 Applicable Cooperative Banks shall identify appropriate early warning
indicators for monitoring credit facilities / loan accounts and other banking
transactions. These indicators shall be reviewed periodically for their
effectiveness. Suspicion of fraudulent activity thrown up by the presence of
one or more EWS indicators shall alert / trigger deeper investigation from
potential fraud angle and initiating preventive measures.
3.1.4 The EWS framework shall be subject to suitable validation in
accordance with the directions of the Board Level Committee so as to ensure
its integrity, robustness and consistency of the outcomes.
3.2 The EWS Framework shall provide for, among others:
(i) A system of robust EWS which is integrated with Core Banking Solution
(CBS) or other operational systems; (ii) Initiation of remedial action on triggers
/ alerts from EWS System in a timely manner; and (iii) Periodic review of
credit sanction and monitoring processes, internal controls and systems.
3.3 EWS Framework for Credit Facilities / Loan Accounts
3.3.1 The EWS system shall be comprehensive and designed to include both
the quantitative and qualitative indicators to make the framework robust and
effective. The broad indicators which the EWS system may illustratively
12 The Directions under Chapter III shall be applicable to UCBs categorised as Tier 3 & 4 for
regulatory purposes and StCBs / CCBs having deposits above ₹1000 crore only.
13 i.e. Risk Management Committee or any other Committee having similar functions.
5capture could be based on the transactional data of accounts, financial
performance of borrowers, market intelligence, conduct of the borrowers, etc.
3.3.2 Generation of EWS alert(s) / trigger(s) shall necessitate examination
whether the account needs to be investigated from potential fraud angle.
3.4 EWS Framework for other banking / non-credit related transactions14
3.4.1 Applicable Cooperative Banks shall develop / strengthen their EWS
system by identifying suitable indicators and parameterising them in their
EWS system for monitoring other banking / non-credit related transactions.
Applicable Cooperative Banks shall strive to continuously upgrade the EWS
system for enhancing its integrity and robustness, monitor other banking /
non-credit related transactions efficiently and prevent fraudulent activities
through the banking channel. Further, the effectiveness of EWS system shall
be tested periodically.
3.4.2 The design and specification of EWS system shall be robust and
resilient to ensure that integrity of system is maintained, personal and
financial data of customers are secure and transaction monitoring for
prevention / detection of potential fraud is on real-time basis15. Applicable
Cooperative Banks shall remain vigilant in monitoring transactions / unusual
activities, specifically in the non-KYC compliant and money mule accounts
etc., so as to contain unauthorised / fraudulent transactions and to prevent
misuse of banking / financial channel.
3.4.3 The dedicated MIS Unit or other Analytics Setup in Applicable
Cooperative Banks shall extensively monitor and analyse financial
transactions, including transactions carried out through digital platforms /
applications, in order to identify unusual patterns and activities which could
alert the Applicable Cooperative Banks in time for initiating appropriate
measures towards prevention of fraudulent activities.
3.5 Applicable Cooperative Banks shall put in place / suitably upgrade their existing
EWS system within six months from the date of issuance of these Directions.
14 i.e., other than those transactions covered under Para 3.3.
15 or with a minimum time lag without compromising the effectiveness of the outcome of EWS system
in prevention / detection of potential frauds.
6CHAPTER IV
4. Credit facility / Loan account / Other banking transactions - Indication of
fraudulent activities
Cooperative Banks shall monitor activities in credit facility / loan account / other
banking transactions and remain alert on activities which could potentially turn out to
be fraudulent.
4.1 In cases where there is a suspicion / indication of wrongdoing or fraudulent
activity, Cooperative Banks shall use an external audit16 or an internal audit as per
their Board Approved Policy for further investigation in such accounts.
4.1.1 Cooperative Banks shall frame a policy on engagement of external
auditors covering aspects such as due diligence, competency and track
record of the auditors, among others. Further, the contractual agreement with
the auditors shall, inter alia, contain suitable clauses on timeline for
completion of the audit and submission of audit report to the Cooperative
Banks within a specified time limit, as approved by the Board.
4.1.2 The loan agreement with the borrower shall contain clauses for conduct
of such audit at the behest of lender(s). In cases where the audit report
submitted remains inconclusive or is delayed due to non-cooperation by the
borrower, Cooperative Banks shall conclude on status of the account as a
fraud or otherwise based on the material available on their record and their
own internal investigation / assessment in such cases17.
4.1.3 Cooperative Banks (sole lending, multiple banking arrangement or
consortium lending) shall ensure that the principles of natural justice18 are
strictly adhered to before classifying / declaring an account as fraud.
16 Auditors who are qualified to conduct audit under relevant statutes.
17 Cooperative Banks shall ensure that principles of natural justice are strictly adhered to before
classifying / declaring an account as fraud (Please refer to Para 2.1 ibid).
18 Please refer to the judgement of the Hon’ble Supreme Court dated March 27, 2023 on Civil Appeal
No.7300 of 2022 in the matter of State Bank of India & Ors Vs. Rajesh Agarwal & Ors. and connected
matters, read with the Order dated May 12, 2023 passed by the Hon’ble Supreme Court in Misc.
Application. No.810 of 2023, specifically in relation to serving a notice, giving an opportunity to submit
a representation before classifying Persons / Entities as fraud and passing a reasoned order. The
orders of the Hon’ble High Court of Bombay dated August 7, 2023 in Writ Petition (L) No. 20751 of
2023 and the Hon’ble High Court of Gujarat dated August 31, 2023 in Special Civil Application No.
12000 of 2021 and connected matters shall be referred to (Please refer to Para 2.1 ibid).
74.1.4 In case an account is identified as a fraud by any Cooperative Bank, the
borrowal accounts of other group companies, in which one or more
promoter(s) / whole-time director(s) are common shall also be subjected to
examination by Cooperative Banks concerned from fraud angle under these
Directions.
4.1.5 In cases where Law Enforcement Agencies (LEAs) have suo moto
initiated investigation involving a borrower account, Cooperative Banks shall
follow the process of classification of account as fraud as per their Board
approved Policy and in tune with the process as given under Para 2.1 ibid.
4.2 Independent confirmation from the third-party service providers including
professionals
Cooperative Banks place reliance on various third-party service providers as part of
pre-sanction appraisal and post-sanction monitoring. Therefore, Cooperative Banks
may incorporate necessary terms and conditions in their agreements with third-party
service providers to hold them accountable in situations where wilful negligence /
malpractice by them is found to be a causative factor for fraud.
4.3 Staff Accountability
4.3.1 Cooperative Banks shall initiate and complete the examination of staff
accountability in all fraud cases in a time-bound manner in accordance with
their internal policy.
4.3.2 In cases involving very senior executives of the Cooperative Banks (MD
& CEO / Chief Executive Officer / Executives of equivalent rank)19, the ACB
shall initiate examination of their accountability and place before the Board.
4.4 Penal Measures
4.4.1 Persons / Entities classified and reported as fraud by Cooperative Banks
and also Entities and Persons associated20 with such Entities, shall be
19 Such executive shall not participate in the meeting of the Board / ACB / SCBMF in which their
accountability is to be considered.
20 (a) if it is an entity, another entity will be deemed to be associated with it, if that entity is (i) a
subsidiary company as defined under clause 2 (87) of the Companies Act, 2013 or (ii) falls within the
definition of a ‘joint venture’ or an ‘associate company’ under clause (6) of section 2 of the Companies
Act, 2013.
(b) in case of a natural person, all entities in which she / he is associated as promoter, or director, or
as one in charge and responsible for the management of the affairs of the entity shall be deemed to
be associated.
8debarred from raising of funds and / or seeking additional credit facilities from
financial entities regulated by RBI, for a period of five years from the date of
full repayment of the defrauded amount / settlement amount agreed upon in
case of a compromise settlement.
4.4.2 Lending to such Persons / Entities, being commercial decisions, the
lending Cooperative Banks shall have the sole discretion to entertain or
decline such requests for credit facilities after the expiry of the mandatory
cooling period as mentioned at Para 4.4.1 above.
4.5 Treatment of accounts under Resolution
4.5.1 In case an entity classified as fraud has subsequently undergone a
resolution either under IBC or under the resolution framework of RBI21
resulting in a change in the management and control of the entity / business
enterprise, the Cooperative Bank shall examine whether the entity shall
continue to remain classified as fraud or the classification as fraud could be
removed after implementation of the Resolution Plan under IBC or aforesaid
prudential framework. This would, however, be, without prejudice to the
continuance of criminal action against erstwhile promoter(s)/ director(s)/
persons who were in charge and responsible for the management of the
affairs of the entity / business enterprise.
4.5.2 The penal measures as detailed in Para 4.4 shall not be applicable to
entities / business enterprises after implementation of the resolution plan
under IBC or aforesaid prudential framework.
4.5.3 The penal measures detailed in Para 4.4 shall continue to apply to the
erstwhile promoter(s)/ director(s)/ persons who were in charge and
responsible for the management of the affairs of the entity / business
enterprise.
21 Prudential Framework for Resolution of Stressed Assets dated June 7, 2019 (as amended from
time to time) issued by the RBI.
9CHAPTER V
5. Reporting of Frauds to Law Enforcement Agencies (LEAs)
5.1 Cooperative Banks shall immediately report the incidents of fraud to appropriate
LEAs viz. State Police authorities, etc. subject to applicable laws.
5.2 Cooperative Banks shall establish suitable nodal point(s) / designate officer(s) for
reporting incidents of fraud to LEAs and for proper coordination to meet the
requirements of the LEAs.
CHAPTER VI22
6.1 Reporting of Incidents of Fraud to Reserve Bank of India (RBI)
To ensure uniformity and consistency while reporting incidents of fraud to RBI
through Fraud Monitoring Returns (FMRs) using online portal, UCBs shall choose
the most appropriate category from any one of the following:
(i) Misappropriation of funds and criminal breach of trust;
(ii) Fraudulent encashment through forged instruments;
(iii) Manipulation of books of accounts or through fictitious accounts, and
conversion of property;
(iv) Cheating by concealment of facts with the intention to deceive any
person and cheating by impersonation;
(v) Forgery with the intention to commit fraud by making any false
documents/electronic records;
(vi) Wilful falsification, destruction, alteration, mutilations of any book,
electronic record, paper, writing, valuable security or account with intent
to defraud;
(vii) Fraudulent credit facilities extended for illegal gratification;
(viii) Cash shortages on account of frauds;
(ix) Fraudulent transactions involving foreign exchange;
(x) Fraudulent electronic banking / digital payment related transactions
committed on UCBs; and
(xi) Other type of fraudulent activity not covered under any of the above.
22 The reporting requirements prescribed under Chapter VI are not applicable to StCBs / CCBs. They
shall report incidents of fraud to NABARD in the manner and in Returns / Formats as prescribed by
NABARD.
106.2 Modalities of Reporting Incidents of Fraud to RBI
6.2.1 UCBs shall furnish FMR23 in individual fraud cases, irrespective of the
amount involved, immediately but not later than 14 days from the date of
classification24 of an incident / account as fraud.
6.2.2 UCBs shall adhere to the timeframe prescribed in these Master
Directions for reporting of fraud cases to RBI25. UCBs must examine and fix
staff accountability for delays in identification of fraud cases and in reporting
to RBI.
6.2.3 While reporting frauds, UCBs shall ensure that persons / entities who /
which are not involved / associated with the fraud are not reported in the
FMR.
6.2.4 UCBs may, under exceptional circumstances, withdraw FMR / remove
name(s) of perpetrator(s) from FMR. Such withdrawal / removal shall,
however, be made with due justification and with the approval of an official at
least in the rank of a director.
6.3 Closure of Fraud Cases Reported to RBI
6.3.1 UCBs shall close fraud cases using ‘Closure Module’ where the actions
as stated below are complete:
(i) The fraud cases pending with LEAs / Court are disposed of; and
(ii) The examination of staff accountability has been completed.
6.3.2 In all closure cases of reported frauds, UCBs shall maintain details of
such cases for examination by auditors.
CHAPTER VII
7. Cheque Related Frauds – Reporting to LEAs and RBI / NABARD26
7.1 To ensure uniformity and avoid duplication, reporting of frauds involving forged
instruments, including fake / forged instruments sent in clearing in respect of
truncated instruments, shall continue to be done by the paying banker and not by the
23 Updates to the FMR shall be provided through FMR Update Application (FUA).
24 As defined under Para 8.4.3.
25 Delay in reporting of frauds, and the consequent delay in alerting other UCBs, could result in similar
frauds being perpetrated elsewhere.
26 Reporting to NABARD in case of StCBs / CCBs.
11presenting banker. In such cases the presenting Cooperative Bank shall immediately
handover the underlying instrument to the drawee / paying Cooperative Bank, as and
when demanded, to enable them to inform LEAs for investigation and further action
under law and to report the fraud to RBI.
7.2 However, in the case of presentment of an instrument which is genuine but
payment has been made to a person who is not the true owner; or where the
amount has been credited before realisation and subsequently the instrument is
found to be fake / forged and returned by the paying Cooperative Bank, the
presenting Cooperative Bank which is defrauded or is put to loss by paying the
amount before realisation of the instrument shall file the fraud report with the RBI
and inform the LEAs for investigation and further action under law.
CHAPTER VIII
8. Other Instructions
8.1 Legal Audit of Title Documents in respect of Large Value Loan Accounts
Cooperative Banks shall subject the title deeds and other related title documents in
respect of all credit facilities of ₹1 crore and above to periodic legal audit and re-
verification, till the loan is fully repaid. The scope and periodicity of legal audit shall
be in accordance with the Board approved policy referred to in clause 2.1 above.
8.2 Treatment of Accounts classified as Fraud and sold to other Lenders /
Asset Reconstruction Companies (ARCs)27
Cooperative Banks shall complete the investigation from fraud angle before
transferring the loan account / credit facility to other lenders / ARCs. In cases where
Cooperative Banks conclude that a fraud has been perpetrated in the account, they
shall report it to RBI / NABARD28 before selling the asset to other lenders / ARCs29.
8.3 Role of Auditors
8.3.1 During the course of the audit, auditors may come across instances
where the transactions in the account or the documents point to the possibility
of fraudulent transactions in the account. In such a situation, the auditor
27 Reference is invited to Master Direction – Reserve Bank of India (Transfer of Loan Exposures)
Directions, 2021 (ref:DOR.STR.REC.51/21.04.048/2021-22 dated September 24, 2021) as updated
from time to time.
28 StCBs / CCBs shall report to NABARD.
29 In cases where accounts are sold to ARCs, Cooperative Banks shall continue to report subsequent
developments in such accounts to RBI / NABARD, by obtaining requisite information periodically from
the concerned ARCs.
12should immediately bring it to the notice of the senior management and if
necessary, to the Audit Committee of the Board (ACB) of the Cooperative
Banks for appropriate action.
8.3.2 Internal Audit in Cooperative Banks shall cover controls and processes
involved in prevention, detection, classification, monitoring, reporting, closure
and withdrawal of fraud cases, and also weaknesses observed in the critical
processes in the fraud risk management framework of the Cooperative
Bank30.
8.4 ‘Date of Occurrence’, ‘Date of Detection’ and ‘Date of Classification’ of
Fraud – for the purpose of reporting under FMR
8.4.1 The ‘date of occurrence’ is the date when the actual misappropriation of
funds has started taking place, or the event occurred, as evidenced / reported
in the audit or other findings.
8.4.2 The ‘date of detection’ to be reported in FMR is the actual date when the
fraud came to light in the concerned branch / audit / department, as the case
may be, and not the date of approval by the competent authority of the
Cooperative Bank.
8.4.3 The ‘date of classification’ is the date when due approval from the
competent authority has been obtained for such a classification, and the
reasoned order is passed.
CHAPTER IX31
9. Reporting Cases of Theft, Burglary, Dacoity and Robbery
9.1 Cooperative Banks shall report32 instances of theft, burglary, dacoity and robbery
(including attempted cases), to Fraud Monitoring Group (FMG), Department of
Supervision, Central Office, Reserve Bank of India, immediately (not later than seven
days) from their occurrence.
30 Including delay in reporting, non-reporting, conduct of staff accountability examination, prudential
provisioning, etc.
31 The reporting requirements prescribed under Chapter IX are not applicable to StCBs / CCBs. They
shall report incidents of theft, burglary, dacoity and robbery to NABARD in the manner and in Returns
/ Formats as prescribed by NABARD.
32 In the prescribed format ‘Report on Bank Robbery, Theft, etc. (RBR) through e-mail
(fmgcoucb@rbi.org.in).
The format is available on RBI website (https://www.rbi.org.in/scripts/BS_Listofallreturns.aspx)
139.2 Cooperative Banks shall also submit a quarterly Return (RBR) on theft, burglary,
dacoity and robbery to RBI using online portal, covering all such cases during the
quarter. This shall be submitted within 15 days from the end of the quarter to which it
relates.
Chapter X
10. Repeal
With the issue of these Directions, instructions / guidelines contained in the Circulars
issued by the Reserve Bank of India listed in Appendix stand repealed, as the
contents of the same have been incorporated in the Master Directions. All the
instructions / guidelines contained in these Circulars shall be deemed as given under
these Directions.
****
14Appendix
List of Circulars Repealed
S. Circular
Circular No. Subject
No. Date
1. DOS.CO.FMG.No.S402/23.14 20-05-2022 Migration of reporting of frauds by
.019/2022-23 UCBs to new XBRL Phase II Live
setup
2. DCBS.CO.OSS.No.443/18.00. 27-08-2018 Reporting of Frauds on XBRL – FMR1
024/2018-19 submission, FMR 2 discontinuation
and introduction of FMR - 3
3. DCBS.CO.Cir.No.001/12.17.0 19-05-2016 Frauds in UCBs: Changes in
01/2015-16 Monitoring and Reporting mechanism
15