**Executive Summary**
A Memorandum of Understanding (MoU) was signed between the National Highways Authority of India (NHAI) and commercial vehicle aggregator platforms to enhance safety and improve user experience on National Highways through technology-driven solutions. Key actions include integrating the 'Rajmargyatra App' and a 'Call 1033' feature. This initiative aims to foster participative governance and responsible driving practices, with no specific end dates mentioned in the document.
**Key Points / Main Content**
* **MoU Objective:** To leverage interoperable, technology-driven solutions from commercial vehicle aggregator platforms to enhance safety, efficiency, and user experience for commercial drivers and fleet operators on National Highways.
* **'Rajmargyatra App' Integration:**
* Aggregator platforms will integrate the 'Rajmargyatra App' for timely and actionable safety communications.
* This includes disseminating real-time alerts on accident-prone areas, diversions, construction zones, stray cattle, and adverse weather.
* Platforms will promote voluntary user registration on the 'Rajmargyatra App' and share usage metrics and feedback.
* **Participative Governance and Reporting:**
* The initiative promotes 'Jan Bhagidari – Driver-Led Reporting' through a driver-led mechanism.
* This enables geo-tagged reporting of National Highway-related issues (e.g., potholes, damaged barriers, non-functional streetlights).
* Reported issues will be integrated into the 'Rajmargyatra' ecosystem for centralized resolution.
* **Emergency Response Enhancement:**
* Aggregator platforms will integrate a 'Call 1033' feature for one-click access to the National Highway Helpline.
* Consenting users can share geo-location for faster emergency response, including ambulance dispatch and nearest hospital information.
* **Promoting Responsible Driving:**
* Dissemination of National Highway safety awareness videos covering key behavioral aspects (e.g., avoiding speeding, wrong-side driving, unsafe stopping).
* Introduction of the 'Vishisht Saarthi' commercial driver recognition initiative to encourage safe practices.
* Platforms will identify and recognize drivers demonstrating exemplary compliance with safety norms through certificates and digital badges.
* **Improving Transparency and Service Standards:**
* Structured feedback from commercial drivers on toll plaza operations (wait times, charging accuracy, lane efficiency).
* Feedback on wayside amenities (hygiene, pricing, service quality).
* Facilitation of structured reporting for FASTag-related concerns and Know Your Vehicle (KYV) issues.
* Escalation of reported cases for coordinated and time-bound review.
**Impact Analysis**
**Commercial Vehicle Drivers and Fleet Operators**
* **Impact:** Enhanced safety on National Highways, improved efficiency, better user experience, real-time safety alerts, streamlined emergency response, simplified grievance redressal, and recognition for safe driving practices.
* **Action Required:** Register on the 'Rajmargyatra App' (voluntary), utilize the 'Call 1033' feature, report highway issues, provide feedback on toll plazas and wayside amenities, and comply with safety norms to be eligible for recognition.
**Commercial Vehicle Aggregator Platforms**
* **Impact:** Integration of new features and functionalities within their applications, increased engagement with users, and contribution to National Highway safety and governance.
* **Action Required:** Integrate the 'Rajmargyatra App' and the 'Call 1033' feature, promote user registration and reporting, share usage metrics and feedback, and identify and recognize exemplary drivers.
**National Highways Authority of India (NHAI) and Indian Highways Management Company Limited (IHMCL)**
* **Impact:** Improved safety and efficiency on National Highways, enhanced emergency response systems, better participative governance, and greater transparency and service quality.
* **Action Required:** Facilitate the MoU, oversee the integration and implementation of the agreed-upon features, and utilize the aggregated data for centralized resolution and improvements.
Key Entities Referenced
National Highways: The primary infrastructure network for commercial vehicle travel, forming the scope of the policy.
Rajmargyatra App: A key application being integrated to disseminate safety alerts and enable reporting of highway issues.
Call 1033 feature: A dedicated emergency response feature being integrated into aggregator platforms for immediate assistance.
Indian Highways Management Company Limited (IHMCL): A company promoted by NHAI that signed the MoU and is central to the initiative's implementation.
Vishisht Saarthi recognition: An initiative to recognize and encourage safe driving practices among commercial vehicle drivers.
Ministry of Road Transport & Highways
NHAI Signs MoU with Commercial Vehicle
Aggregator Platforms to Enhance Safety and
Participative Governance on National Highways
MoU seeks to leverage aggregator platforms for
interoperable, technology-driven solutions to improve safety,
efficiency and overall user experience on National Highways
Posted On: 10 MAR 2026 6:01PM by PIB Delhi
In an initiative to enhance ‘Ease of Commuting’ for the commercial vehicle drivers and fleet operators, the
Indian Highways Management Company Limited (IHMCL), a company promoted by NHAI, signed a
Memorandum of Understanding (MoU) with Commercial Vehicle Aggregator platforms at the NHAI
Headquarters in New Delhi. The MoU seeks to leverage interoperable, technology-driven solutions to
improve safety, efficiency, and overall user experience for commercial vehicle drivers and fleet operators
travelling on National Highways. The MoU was signed in the presence of NHAI Chairman, Shri Santosh
Kumar Yadav, and Shri Vishal Chauhan, CMD, IHMCL. Senior officials from NHAI, IHMCL, and
representatives from five aggregator platforms, including WheelsEye Technology India Pvt . Ltd.,
BlackBuck Ltd., TrucksUp Solutions Pvt. Ltd., TruckSuvidha – Sarvodaya Infotech Pvt. Ltd., and Saffron
Navigators Pvt. Ltd., were also present on the occasion. The NHAI Chairman also felicitated commercial
drivers with the ‘Vishisht Saarthi’ recognition for following safe and responsible driving practices on the
National Highways.
As a part of the collaboration, the commercial vehicle aggregator platforms will integrate the
‘Rajmargyatra App’ to ensure timely and actionable safety communication. This will help in delivering
real-time dissemination of safety alerts to drivers, including information on accident-prone stretches,
diversions, construction zones, the presence of stray cattle, and adverse weather conditions. The
aggregator platforms will also promote voluntary registration of users on the ‘Rajmargyatra App’ and
share periodic usage metrics as well as feedback.
The initiative will also promote ‘Jan Bhagidari – Driver-Led Reporting’ through participative governance
using a driver-led reporting mechanism that enables geo-tagged reporting of National Highway-related
issues such as potholes, damaged crash barriers, non-functional streetlights, faded road markings, and
other unsafe roadside conditions. These reports will be integrated with the ‘Rajmargyatra’ ecosystem for
centralized resolution.
To further strengthen emergency response on National Highways, the aggregator platforms will integrate a
dedicated ‘Call 1033’ feature within their applications, enabling one-click access to the National Highway
Helpline. Consenting users of the platforms will be able to share geo-location information to facilitate
faster response and get updates on ambulance dispatch status and nearest hospital information.The MoU also envisages promoting responsible driving behavior through the dissemination of National
Highway safety awareness videos. This will cover key behavioral aspects such as avoiding over-speeding,
preventing wrong-side driving, maintaining lane discipline, avoiding unsafe stopping or reversing, and
encouraging prompt use of the 1033 helpline during emergencies. The platforms will disseminate this
content through in-app engagement modules and awareness initiatives, while sharing periodic
participation metrics.
In addition, the ‘Vishisht Saarthi’ commercial driver recognition initiative has been introduced to
encourage safe and responsible driving practices among commercial vehicle drivers. Under this program,
the aggregator platforms will identify drivers demonstrating exemplary compliance with National
Highway safety norms and recognize them through certificates and digital badges.
To further improve transparency and service standards, the aggregator platforms will enable structured
feedback from commercial drivers on toll plaza operations, including wait times, charging accuracy, lane
efficiency, as well as wayside amenities covering hygiene standards, pricing transparency, and service
quality.
To simplify grievance redressal for commercial drivers, these platforms will also facilitate structured
reporting of FASTag-related concerns, including incorrect toll deductions, delayed transaction postings,
disputes, and Know Your Vehicle (KYV)-related issues. Reported cases will be escalated through defined
digital interfaces to enable coordinated and time-bound review with relevant stakeholders.
The MoU represents a significant step towards harnessing digital platforms that enable the commercial
vehicle driver community to participate in strengthening National Highway safety, enhance emergency
response systems, and promote greater transparency as well as service quality across the National
Highway Network.
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GDH/HJ
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