The Directorate General of Foreign Trade (DGFT), under the Ministry of Commerce and Industry, has operationalized a Global Tariff and Trade Helpdesk to assist exporters and importers in addressing emerging trade issues. This initiative responds to the evolving global trade landscape, including tariff changes, import surges, and export-related challenges. The helpdesk will address issues related to import and export challenges, import surges or dumping, EXIM clearance, logistics/supply chain challenges, financial/banking issues, regulatory/compliance issues, and other related concerns. The helpdesk will also coordinate with other government bodies to resolve trade-related issues. Exporters and importers can submit information and requests for support through the DGFT website (dgft.gov.in) under Services > DGFT Helpdesk Service by creating a new request and selecting the category "Global Tariff and Trade Issues" and a relevant subcategory. Alternatively, issues can be submitted via email to dgft@nic.in with the subject line "Global Tariff and Trade Helpdesk," or by calling the toll-free number 1800-111-1550. The status of resolutions and feedback can be tracked using the status tracker under the DGFT Helpdesk Services, with email and SMS updates provided. This initiative is effective as of April 11, 2025.
Key Entities Referenced
Ministry of Commerce and Industry: The Indian government ministry responsible for international trade and commerce.
Directorate General of Foreign Trade (DGFT): The agency of the Indian government responsible for implementing foreign trade policy and regulations.
New Delhi: The location of Vanijya Bhawan, where the Trade Notice was issued.
Global Tariff and Trade Helpdesk: A dedicated helpdesk established by DGFT to assist stakeholders in navigating emerging trade issues related to tariffs and trade.
Export Promotion Councils: Organizations that promote exports from India for specific sectors.
Commodity Boards: Statutory bodies established by the Government of India to focus on the development of specific commodities.
EXIM Clearance: Refers to Export and Import Clearance, a process related to the legal and regulatory procedures for allowing goods to enter or leave a country.
Deputy Director General of Foreign Trade: The issuing authority for the trade notice
Government of India
Ministry of Commerce and Industry
Department of Commerce
Directorate General of Foreign Trade
Dated: 11" April 2025
Vanijya Bhawan, New Delhi
Trade Notice No. 01/2025-26
To,
All Exporters/Importers/Members of Trade
All Regional Authorities and field formations
All Export Promotion Councils/Commodity Boards
Subject: Operationalisation of DGFT ‘Global Tariff and Trade’ Helpdesk -reg.
The Department of Commerce and DGFT are actively tracking developments in global
trade, particularly in relation to tariff changes, import surges, and export-related challenges.
Given the evolving trade landscape and the introduction of various tariff and counter-tariff
measures, there may be both new export opportunities and heightened import pressures from
specific countries or product sectors. Exporters and importers experiencing such shifts are
encouraged to share their inputs and suggest potential support measures. In this context,
DGFT has operationalised a dedicated ‘Global Tariff and Trade Helpdesk’ to assist
stakeholders in navigating emerging trade issues.
2. The 'Global Tariff Challenges Helpdesk’ would look into issues relating to Import and Export
Challenges, Import Surges or Dumping, EXIM Clearance, Logistics or Supply Chain
Challenges, Financial or Banking issues, Regulatory or Compliance Issues, and Other Issues
or Suggestions. The Help desk would also collect and collate trade-related issues concerning
other Ministries/Departments/Agencies of Central Government and State Governments and
will co-ordinate to seek their support and provide possible resolution(s).
3. Export-Import community may submit information on the DGFT website and submit
information relating to their issues on which support is required using the following steps--
i Navigate to the DGFT Website (https://dgft.gov.in) -- > Services -- > DGFT Helpdesk
Service
ii ‘Create New Request’ and select the Category as ‘Global Tariff and Trade Issues'Select the suitable sub-category(Import Challenges, Export Challenges, Import
Surges or Dumping, EXIM Clearance, Logistics or Supply Chain Challenges,
Regulatory & Compliance Issues, and Other Issues and
Suggestions), enter the other relevant details and submit.
Alternatively, you may send your issues to email id: dgftedi@nic.in with the subject
header: ‘Global Tariff and Trade Helpdesk’, or call the Toll-Free No at 1800-111-550
4. The status of resolutions and feedback may be tracked using the status tracker under the
DGFT Helpdesk Services. Email and SMS would also be sent as and when the status of these
tickets are updated. Trade stakeholders are encouraged to make appropriate use of these
support facilities.
This Trade Notice is issued with the approval of the competent authority. ye
Wes
(B. Kruti)
Deputy Director General of Foreign Trade
(Issued from File No. 01/02/01/AM-26/Global Tariff Helpdesk[E-42425])