GOVERNMENT OF INDIA
MINISTRY OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION
DEPARTMENT OF FOOD AND PUBLIC DISTRIBUTION
LOK SABHA
UNSTARRED QUESTION NO. 4409
TO BE ANSWERED ON 20TH AUGUST, 2025
ANNA MITRA AND ANNA SAHAYATA DIGITAL PLATFORMS
4409 SHRI BASAVARAJ BOMMAI:
Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
be pleased to state:
(a) whether the Government has launched...
GOVERNMENT OF INDIA MINISTRY OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION DEPARTMENT OF FOOD AND PUBLIC DISTRIBUTION LOK SABHA UNSTARRED QUESTION NO. 4409 TO BE ANSWERED ON 20TH AUGUST, 2025 ANNA MITRA AND ANNA SAHAYATA DIGITAL PLATFORMS 4409 SHRI BASAVARAJ BOMMAI:
Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
be pleased to state:
(a) whether the Government has launched Anna Mitra and Anna Sahayata Digital Platforms and if so, the details thereof; and
(b) the extent to which these programmes help in enhancing transparency, improving infrastructure and empowering both beneficiaries and frontline workers involved in the delivery of subsidised foodgrains to the eligible beneficiaries? ANSWER MINISTER OF STATE FOR MINISTRY OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION (SHRIM ATI NIMUBEN JAYANTIBHAI BAMBHANIYA)
(a) & (b): Yes, the Anna Mitra mobile app empowers PDS (Public Distribution System) field functionaries by providing the access to critical operational data through a secure platform. The app is designed to streamline field-level monitoring, stock management, and compliance reporting by Fair Price Shop (FPS) dealers, Food Inspectors and District Food Supply Officers (DFSOs).
Key Design Feature of Anna Mitra – it is designed to:
Streamline field-level operations, stock tracking, and compliance reporting • Transaction summary of ration cards, beneficiary management and other stakeholder • information Inspection modules, feedback and rating modules • Stock level management from District to FPS level •
These features enable the app to: • Reduce bottlenecks and eliminate manual paperwork • Enhance decision-making through data access Anna Mhra ultimately brings all key PDS stakeholders onto a single, secure digital platform, improving transparency, speed, and efficiency in service delivery.
At present, the Anna Mitra app is operational in four pilot States i.e Uttarakhand, Tripura, Assam and Punjab and available in two languages (English & Hindi). It is getting implemented in other States/UTs in phased manner.-2- The Anna Sahayata platform launched under the Pradhan Mantri Garib Kalyan Anna Yojana
(PMGKAY) facilitates a structured and technology-enabled grievance redressal mechanism pertaining to the Targeted Public Distribution System (TPDS) under National Food Security Act (NFS A) leveraging WhatsApp and IVRS services. Its key features from technological standpoint involve functionalities like grievance registration through WhatsApp and IVRS channels to ensure timely tracking and resolution of grievances at appropriate administrative levels. The platform was initially rolled out in five pilot States, Gujarat, Jharkhand, Telangana, Tripura & Uttar Pradesh.
Currently it is live in all 36 States & UTs w.e.f. lst Aug 2025. The platform benefits the beneficiaries by allowing them to submit their grievances with pre-defined options and receive feedback thereon RSc SeScSe