**Policy Summary: Centralized Pension Grievance Redress and Monitoring System (CPENGRAMS)**
As of July 15, 2025, the Centralized Pension Grievances Redress and Monitoring System (CPENGRAMS) portal received 63,310 pension-related grievances, resolving 55,554 of them between January 1, 2025, and July 15, 2025. The Ministries/Departments with the highest volume of pending grievances during this period are the Ministry of Defence, Department of Financial Services, and Ministry of Railways. The average grievance redressal time on the CPENGRAMS portal has decreased from 35 days in January 2025 to 20 days in July 2025. A policy circular for Effective Redressal of Pension Grievances was issued on October 16, 2024, mandating that Ministries/Departments aim to resolve pension grievances within 21 days and outlining the responsibilities of grievance redressal and appellate officers. The government is also implementing measures such as Thematic Adalats, Monthly Inter-ministerial Review Meetings, Capacity Building Programs for grievance redressal officers, and an Annual Special Campaign to improve pension grievance redressal. This information was provided by Dr. Jitendra Singh, Union Minister of State, in a written reply in the Lok Sabha on July 23, 2025.
Key Entities Referenced
Centralized Pension Grievances Redress and Monitoring System: A system, also referred to as CPENGRAMS, used for resolving pension-related grievances.
Ministry of Defence: A ministry of the Government of India that received a high number of grievances.
Department of Financial Services: A department of the Government of India that received a high number of grievances.
Ministry of Railways: A ministry of the Government of India that received a high number of grievances.
Effective Redressal of Pension Grievances: A policy circular issued by the Government on 16.10.2024, stipulating that pension grievances should be redressed within 21 days.
Dr. Jitendra Singh: Union Minister of State Independent Charge for Science and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances Pensions, Department of Atomic Energy and Department of Space.
Lok Sabha: The lower house of the Parliament of India, where a written reply was given.
Delhi: Location where press release was published
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: CENTRALIZED
PENSIONERS GRIEVANCE REDRESS AND
MONITORING SYSTEM
Posted On: 31 JUL 2025 7:59PM by PIB Delhi
A total of 63,310 pension related grievances were received, out of which 55,554 were resolved through the
Centralized Pension Grievances Redress and Monitoring System (CPENGRAMS) portal during 2025 (from
01.01.2025 to 15.07.2025). The Ministries/Departments, where the highest number of grievances were
received and are pending during the period from January to July 2025 are Ministry of Defence, Department of
Financial Services and Ministry of Railways.
The rate of grievances redressed on CPENGRAMS Portal has come down from 35 days in January 2025 to 20
days in July 2025 reflecting the timely and effective grievance redressal of pension grievances.
The Government has issued the policy circular for ‘Effective Redressal of Pension Grievances’ on 16.10.2024
which stipulates that the Ministries/Departments should strive to redress the pension grievances within 21
days. The circular further details the roles and responsibilities of grievance redressal officers and appellate
officers. Government organizes Thematic Adalats, Monthly Inter-ministerial Review Meetings, Capacity
Building Programme for grievance redressal officers and Annual Special Campaign for redressal of pension
grievances as part of its measures for effective redressal of pension grievances.
This information was given by Dr. Jitendra Singh, Union Minister of State (Independent Charge) for Science
and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances & Pensions, Department of
rd
Atomic Energy and Department of Space, in a written reply in the Lok Sabha on 23 July 2025.
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NKR/PSM
(Release ID: 2151011)