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Government of India
Ministry of Consumer Affairs, Food and Public Distribution
Department of Consumer Affairs
LOK SABHA
UNSTARRED QUESTION NO.1755
TO BE ANSWERED ON 30.07.2025
DISPOSAL OF PENDING CASES IN CONSUMER COMMISSIONS
1755. SHRI PRADEEP PUROHIT:
SHRI RAJKUMAR CHAHAR:
SHRI ALOK SHARMA:
Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC
DISTRIBUTION be pleased to state:
(a) the details of pending cases in Consumer Commissions in the country especially in Odisha and
Madhya Pradesh during the last three years;
(b) whether the Government has taken any measures for quick disposal of pending cases;
(c) if so, the details thereof; and
(d) if not, the reasons therefore?
ANSWER
THE MINISTER OF STATE
CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
(SHRI B.L. VERMA)
(a) : The details of consumer cases filed and disposed by the consumer commissions, including
Odisha and Madhya Pradesh, since last three years are at Annexure.
(b) to (d) : Department of Consumer Affairs is continuously working for consumer protection and
empowerment of consumers by enactment of progressive legislations. With a view to modernize the
framework governing the consumer protection in the new era of globalization, technologies, e-commerce
markets etc. Consumer Protection Act, 1986 was repealed and Consumer Protection Act, 2019 was enacted.
Salient features of the new Consumer Protection Act, 2019 are establishment of a Central Consumer
Protection Authority(CCPA); simplification of the adjudication process in the Consumer Commissions such
as enhancing pecuniary jurisdiction of the Consumer Commissions, online filing of complaint from the
Consumer Commission having jurisdiction over the place of work/residence of the consumer irrespective of
the place of transaction, videoconferencing for hearing, deemed admissibility of complaints if admissibility
is not decided within 21 days of filing; provision of product liability; penal provisions for manufacture/sale
of adulterated products/spurious goods; provision for making rules for prevention of unfair trade practice in
e-commerce and direct selling.The Consumer Protection Act, 2019 provides for a three tier quasi-judicial machinery at District,
State and National level commonly known as “Consumer Commissions” for protection of the rights of
consumers and to provide simple and speedy redressal of consumer disputes including those related with
unfair trade practices. The Consumer Commissions are empowered to give relief of a specific nature and
award compensation to consumers, wherever appropriate.
Further, as per Section 38 (7) of the Consumer Protection Act, 2019, every complaint shall be
disposed of as expeditiously as possible and endeavour shall be made to decide the complaint within a
period of three months from the date of receipt of notice by opposite party where the complaint does not
require analysis or testing of commodities and within five months if it requires analysis or testing of
commodities.
To serve the interest of speedy justice to the end consumers, Consumer Protection Act states that no
adjournment shall ordinarily be granted by the consumer commissions unless sufficient cause is shown and
the reasons for grant of adjournment have been recorded in writing by the Commission.
Besides providing VC facilities to 10 benches of the National Consumer Disputes Redressal
Commission (NCDRC) and 35 benches of State Consumer Disputes Redressal Commissions (SCDRCs), an
e-Jagriti portal has been developed to enhance consumer grievance redressal through a micro-service
architecture, Artificial Intelligence / Machine Learning integration and latest features like faceless
onboarding and role-based dashboards. It unifies existing applications (OCMS, e-Daakhil, NCDRC CMS,
CONFONET application) into a single, scalable system that significantly benefit consumers by enabling
them to file complaints seamlessly from anywhere, anytime, with multi-lingual support. The integrated
platform streamlines the grievance redressal process, offering faster resolution and enhanced transparency.
*****ANNEXURE
ANNEXURE REFERRED TO IN REPLY TO PART (a) OF THE LOK SABHA UNSTARRED
QUESTION NO. 1755 TO BE ANSWERED ON 30.07.2025 REGARDING DISPOSAL OF PENDING
CASES IN CONSUMER COMMISSIONS.
S. 2022 2023 2024 2025
State Name
No. Filed Disposed Filed Disposed Filed Disposed Filed Disposed
1 NCDRC 3,655 4,054 5,816 6,125 4,546 6,953 1,856 2,370
ANDAMAN AND
2 NICOBAR 23 36 8 2 11 1 5 1
ISLANDS
ANDHRA
3 2,678 3,372 3,398 3,942 3,434 2,672 1,802 1,044
PRADESH
ARUNACHAL
4 25 19 39 30 40 26 10 11
PRADESH
5 ASSAM 554 608 553 511 552 552 252 212
6 BIHAR 5,277 3,047 4,279 4,874 3,928 3,293 1,591 1,340
7 CHANDIGARH 2,135 1,655 1,782 2,625 1,741 1,902 805 554
8 CHHATTISGARH 2,829 2,356 3,403 4,662 3,077 4,817 1,527 2,241
9 DELHI 5,031 5,106 6,063 8,545 6,418 6,525 2,017 1,983
10 GOA 177 178 219 365 285 231 161 107
11 GUJARAT 14,676 16,143 17,634 17,226 18,152 12,583 8,239 5,509
12 HARYANA 11,959 9,002 13,251 11,795 13,214 9,674 6,690 4,532
HIMACHAL
13 2,267 1,796 2,415 2,104 2,280 2,154 1,277 820
PRADESH
JAMMU AND
14 12 0 31 3 46 160 4 0
KASHMIR
15 JHARKHAND 1,923 2,106 1,703 2,028 1,389 1,387 503 427
16 KARNATAKA 9,035 11,939 10,435 12,538 11,872 10,244 5,323 4,890
17 KERALA 6,121 7,198 8,473 6,700 12,003 6,778 5,401 4,101
18 LAKSHADWEEP 0 0 4 0 2 2 0 0
MADHYA
19 16,340 21,091 11,976 18,309 10,624 14,885 4,938 6,369
PRADESH
20 MAHARASHTRA 22,607 16,757 18,523 7,632 15,918 14,939 7,245 4,940
21 MANIPUR 74 60 50 62 91 35 62 41
22 MEGHALAYA 67 186 55 60 68 50 31 21
23 MIZORAM 67 108 64 53 99 67 74 25
24 NAGALAND 15 16 14 15 28 3 13 2
25 ODISHA 4,105 5,206 5,924 7,174 5,844 4,911 2,347 1,716
26 PUDUCHERRY 45 55 95 145 157 169 83 76
27 PUNJAB 8,151 8,173 6,966 8,652 8,536 6,815 3,420 3,058
28 RAJASTHAN 14,812 11,491 13,662 12,341 12,397 10,741 5,754 5,028
29 SIKKIM 27 10 56 26 87 29 8 1
30 TAMIL NADU 7,086 10,026 7,348 9,079 8,224 7,494 3,187 2,324
31 TELANGANA 4,378 5,390 3,972 4,571 4,405 3,974 1,823 1,477
THE DADRA AND
NAGAR HAVELI
32 19 2 31 0 19 0 0 0
AND DAMAN AND
DIU
33 TRIPURA 512 596 225 256 243 162 109 63
34 UTTARAKHAND 2,217 2,224 1,102 929 709 548 464 1,185
35 UTTAR PRADESH 20,428 25,782 19,023 25,657 17,733 19,630 9,104 7,554
36 WEST BENGAL 6,353 7,080 5,692 6,743 5,009 3,915 1,906 1,515
Total 175,680 182,868 174,284 185,779 173,181 158,321 78,031 65,537
*****