**Executive Summary**
This document presents answers to questions raised in Lok Sabha regarding the District Consumer Disputes Redressal Commission. It reports on the number of consumer complaints in Ghaziabad, the status of vacancies in the commission, details of complaints against real estate developers, the implementation status of the e-Daakhil portal, and consumer awareness initiatives. The response was provided on 04.02.2026, addressing data from 2024 and 2025.
**Key Points / Main Content**
* **Consumer Complaints in Ghaziabad:**
* A total of 1,135 consumer cases were filed before the Ghaziabad District Consumer Disputes Redressal Commission in 2024 and 2025.
* **Vacancies in District Commission:**
* State Governments are responsible for filling vacancies of President and Members as per the Consumer Protection Act, 2019.
* Appointments should be initiated at least 6 months before a vacancy arises, according to the Consumer Protection Rules, 2020.
* The Central Government is engaging with State Governments/UT Administrations to expedite filling vacancies.
* The President position in Ghaziabad District Consumer Disputes Redressal Commission is vacant, and two Member positions are filled.
* According to Section 32 of the Consumer Protection Act, the State Government can direct another District Commission to exercise jurisdiction or to exercise the power of the vacant position.
* **Complaints Against Real Estate Developers:**
* 53 consumer cases have been filed against real estate developers and builder firms before the Ghaziabad District Consumer Disputes Redressal Commission.
* **e-Daakhil Portal:**
* The e-Daakhil portal, launched in 2020, facilitates online filing, fee payment, and case monitoring.
* The e-filing monitoring system was revamped as "e-Jagriti," integrating applications (OCMS, e-Daakhil, NCDRC CMS, CONFONET) into one platform.
* The platform is operational since January 1, 2025, and accessible across the country, including Uttar Pradesh.
* **Consumer Awareness Programmes:**
* Multimedia awareness campaigns titled "Jago Grahak Jago" are being conducted country-wide to promote fair trade practices and awareness of grievance redressal mechanisms.
* Grant-in-Aid are provided to States / UTs to conduct consumer awareness activities with local content.
* Comic books on consumer awareness messages are being distributed in EMRS schools and Kendriya Vidyalaya, with digital versions uploaded on the Rashtriya e-Pustalaya web portal.
**Impact Analysis**
**State Governments/UT Administrations**
* **Impact:** Responsible for filling vacancies in the State Commissions and District Commissions of President and members.
* **Action Required:** Expedite the process of filling existing and anticipated vacancies. Initiate appointment processes at least 6 months before a vacancy arises.
**Consumers**
* **Impact:** Beneficiaries of consumer awareness programs and the e-Daakhil portal.
* **Action Required:** Utilize the e-Daakhil portal for filing complaints. Be aware of the consumer awareness programs.
**District Consumer Disputes Redressal Commission of Ghaziabad**
* **Impact:** Operates under the framework of the Consumer Protection Act, handling consumer complaints.
* **Action Required:** Continue processing consumer complaints and ensure awareness of grievance redressal mechanisms.
Key Entities Referenced
Consumer Protection Act, 2019: Law addressing consumer rights and dispute resolution.
District Consumer Disputes Redressal Commission: Local body for resolving consumer disputes; the subject of the question pertains to the Ghaziabad branch.
Consumer Awareness Scheme (Jago Grahak Jago): A program to promote consumer awareness through various media.
e-Daakhil portal: Online platform for filing consumer complaints and related services.
Consumer Protection (Qualification for appointment, method of recruitment, procedure of appointment, term of office, resignation and removal of the President and members of the State Commission and District Commission) Rules, 2020: Rules governing the appointment and removal of members of the State and District Consumer Commissions.
Government of India
Ministry of Consumer Affairs, Food and Public Distribution
Department of Consumer Affairs
LOK SABHA
UNSTARRED QUESTION NO. 752
TO BE ANSWERED ON 04.02.2026
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION
752. SHRI ATUL GARG:
Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC
DISTRIBUTION be pleased to state:
(a) the number of consumer complaints registered in the District Consumer Disputes Redressal
Commission of Ghaziabad during the last two years;
(b) the status of the vacancy of the President and Members in the district Commission and the measures
taken to fill them;
(c) the details of the complaints received against real estate developers and builder firms in the district;
(d) the status of the implementation of the 'e-Daakhil' portal for online filing of consumer complaints in
the State; and
(e) the steps taken to organize consumer awareness programmes (Jago Grahak Jago) in the schools and
colleges of the city?
ANSWER
THE MINISTER OF STATE
CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
(SHRI B.L.VERMA)
(a) : During the last two years (2024 & 2025), a total of 1,135 consumer cases have been filed before the
Ghaziabad District Consumer Disputes Redressal Commission.
(b) : Under the provisions of the Consumer Protection Act, 2019, it is the responsibility of the State
Governments to fill up the vacancies of President and Members in the State Commissions and District
Commissions. Further, as per Rule 6(4) of the Consumer Protection (Qualification for appointment, method of
recruitment, procedure of appointment, term of office, resignation and removal of the President and members
of the State Commission and District Commission) Rules, 2020, the process of appointments shall be initiated
by the State Government atleast 6 months before the vacancy arises. Also, the Central Government has been
continuously taking up the matter with the State Governments/UT Administrations for expeditious filling up
of the existing and anticipated vacancies of President and Members of the Consumer Commissions.As per Section 32 of the Consumer Protection Act, 2019, if, at any time, there is a vacancy in the
office of the President or Member of the District Commission, the State Government may, by notification,
direct -
a) any other District Commission specified in that notification to exercise the jurisdiction in respect of
that district also; or
b) the President or a member of any other District Commission specified in that notification to exercise
the powers and discharge the functions of the President or member of that District Commission also.
At present, the post of President in Ghaziabad District Consumer Disputes Redressal Commission is
vacant and the posts of two Members are filled up.
(c) : A total of 53 consumer cases have been filed against Real estate developers and builder firms before
Ghaziabad District Consumer Disputes Redressal Commission.
(d) : The e-Daakhil portal, launched in 2020, facilitated online filing, fee payment and case monitoring.
Further, to modernize the existing applications with the latest technologies, the entire efiling monitoring
system of consumer complaints was revamped as “e-Jagriti” platform, which integrates existing applications
(OCMS, e-Daakhil, NCDRC CMS, CONFONET) into a single, scalable platform, allowing users to file
complaints seamlessly from anywhere with multilingual support and is operational since 1st January, 2025
and has been accessible to the National, State, Circuit Bench and District Consumer Commissions across the
country including the State of Uttar Pradesh.
(e) : The Department has been conducting country-wide, including in Ghaziabad, multimedia awareness
campaigns titled “Jago Grahak Jago” under Consumer Awareness Scheme. Consumers are made aware of fair
trade practices, grievance redressal mechanisms, and various other consumer related issues through all media
including electronic, digital, outdoor and social media and participation in fairs and festivals. Under the
scheme, grant-in-Aid are provided by the Department to States / UTs for carrying out activities on consumer
awareness with local content in regional level. Comic books on consumer awareness messages in the form of
stories, have been circulated for distribution in EMRS schools and Kendriya Vidyalaya. The digital versions
of these comic books have also been uploaded on Rashtriya e-Pustalaya web portal.
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