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Government of India
Ministry of Consumer Affairs, Food and Public Distribution
Department of Consumer Affairs
LOK SABHA
UNSTARRED QUESTION NO.1818
TO BE ANSWERED ON 29.07.2026
E-JAGRITI PORTAL
1818. SHRI HASMUKHBHAI SOMABHAI PATEL:
Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC
DISTRIBUTION be pleased to state:
(a) the details of the objectives of E-Jagriti Portal and the manner in which it helped the consumers,
Consumer Commissions, Legal representatives/Advocates of the consumers;
(b) whether it has been adopted by all the Consumer Commissions and if so, the details thereof;
(c) whether it has been made mandatory to file consumer complaints through E-Jagriti portal and if so,
since when; and
(d) the number of consumer complaints that have been lodged with the help of E-Jagriti portal, State
wise?
ANSWER
THE MINISTER OF STATE
CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
(SHRI B.L. VERMA)
(a) : To modernize and digitally transform consumer dispute filing and management processes, the
Department of Consumer Affairs launched the e-Jagriti portal on 1st January, 2025.The portal leverages
Artificial Intelligence (AI) and Machine Learning (ML) and incorporates features such as faceless
onboarding and role-based dashboards. It unifies existing applications (OCMS, e-Daakhil, NCDRC CMS,
CONFONET) into a single, scalable platform, allowing users to file complaints seamlessly from anywhere
with multilingual support. The portal is designed to provide a convenient, transparent and efficient means
for consumers to seek redressal by enabling online complaint filing, digital submission of documents, online
payment of fees and also supports virtual courtrooms, enabling the hearing of cases remotely and ensuring
faster disposal while reducing dependency on physical infrastructure. VC equipment for conducting hearing
through video conferencing mode has already been installed and made functional at 10 benches of the
National Consumer Disputes Redressal Commission (NCDRC) and 35 benches of State Consumer Disputes
Redressal Commissions (SCDRCs).
In addition to the benefits offered to consumers, the portal provides dedicated modules for
Advocates and Presidents/Members of Consumer Commissions, enabling a more streamlined and efficient
case management process. Advocates can monitor the status of their cases, receive timely hearing
notifications, upload documents through personalized dashboards and participate in hybrid or virtual
hearings. These features significantly reduce paperwork and the need for physical appearances, resulting in
a more seamless and efficient legal practice.For Presidents and Members, the portal offers secure, centralized access to comprehensive digital
case records, along with a smart court calendar, automated cause lists, analytics dashboards and virtual
courtroom capabilities. These features facilitate effective workload management, scheduling and case
monitoring while standardizing judicial processes, minimizing delays, improving case disposal rates and
enabling more efficient utilization of resources.
e-Jagriti has reduced reliance on physical proceedings and has accelerated justice delivery. e-Jagriti
transformed consumer justice delivery - earning it the Silver Award under Category-I at the National
Awards for e-Governance 2026 amid 341 nominations.
(b) & (c) : At present, e-Jagriti portal is operational and has been accessible to the National, State,
Circuit Bench and District Consumer Disputes Redressal Commissions across the country since 1st January,
2025.
(d) : The details of the consumer cases filed and disposed by the consumer commissions since the
launch of e-jagriti portal, year and State-wise are at Annexure.
*****ANNEXURE
ANNEXURE REFERRED TO IN REPLY TO PART (d) OF THE LOK SABHA UNSTARRED
QUESTION NO. 1818 TO BE ANSWERED ON 29.07.2026 REGARDING E-JAGRITI PORTAL.
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Sl. Year 2025 2026
No. (till June, 2026)
Commission Name Number of Cases Number of Cases
Filed Disposed Filed Disposed
(also includes the cases (also includes the
disposed which were filed in cases disposed which
the previous years) were filed in the
previous years)
1 National Consumer Disputes 3402 4908 1445 1707
Redressal Commission (NCDRC)
State Consumer Disputes Redressal Commissions (SCDRCs)
1. Andaman and Nicobar Islands 11 2 9 0
2. Andhra Pradesh 3563 2618 2005 1357
3. Arunachal Pradesh 26 26 17 11
4. Assam 513 408 292 218
5. Bihar 3268 3153 1901 1640
6. Chandigarh 1406 1810 810 773
7. Chhattisgarh 2791 4032 1498 1697
8. D&N Haveli and D&D 0 0 0 0
9. Delhi 5574 5204 3455 3090
10. Goa 288 213 149 93
11. Gujarat 18280 12553 8614 6703
12. Haryana 12385 9676 6127 4307
13. Himachal Pradesh 2280 1845 983 730
14. Jammu & Kashmir 317 84 217 143
15. Jharkhand 1261 880 670 463
16. Karnataka 10630 10923 5875 5464
17. Kerala 12018 8130 5973 3930
18. Ladakh 0 0 0 0
19. Lakshadweep 2 0 1 0
20. Madhya Pradesh 10548 13800 5495 5493
21. Maharashtra 16434 14937 7543 6360
22. Manipur 127 91 44 32
23. Meghalaya 56 60 23 28
24. Mizoram 125 55 48 27
25. Nagaland 23 14 13 0
26. Odisha 5631 3948 2807 1555
27. Puducherry 172 174 85 88
28. Punjab 6206 7280 3055 3293
29. Rajasthan 11975 12473 6022 6931
30. Sikkim 20 1 18 13
31. Tamil Nadu 8356 7359 3800 3616
32. Telangana 3605 3300 2261 1852
33. Tripura 286 122 141 107
34. Uttarakhand 939 1807 607 745
35. Uttar Pradesh 16550 15751 8103 6373
36. West Bengal 3828 2944 2006 1337
Total 162896 150581 82112 70176
*****