**Executive Summary**
This document is a response to Unstarred Question No. 1845 in Lok Sabha, to be answered on December 11, 2025, regarding the feeder bus service at IGI Airport, Delhi. The document confirms the Delhi Metro Rail Corporation (DMRC) operates the feeder bus service, contracting it out through a Letter of Acceptance. The response provides details on the service's operation and maintenance.
**Key Points / Main Content**
* **Operation of Feeder Bus Service:**
* The Delhi Metro Rail Corporation (DMRC) operates the air-conditioned feeder bus services from Terminal-1 of Indira Gandhi International Airport, Delhi to the Delhi Aerocity Metro Station.
* DMRC has contracted out this work.
* **Contract Details:**
* The service was contracted out through Letter of Acceptance (LoA) dated 31.07.2013 to a service provider.
* The Letter of Acceptance was further extended vide letter dated 19.12.2023.
* **Service Schedule:**
* The buses are operated from 07:00 Hrs to 22:00 Hrs with a frequency of 15 minutes.
* **Maintenance and Monitoring:**
* Few complaints have been received regarding the condition of buses and the working of AC over the last 6 months.
* The complaints were attended by the Contractor, and no complaint is pending as of the document date.
* Services are monitored by DMRC.
* **Roadworthiness:**
* The Certificate of Fitness has been issued for all operational feeder buses by the Transport Department, GNCTD.
**Impact Analysis**
**DMRC (Delhi Metro Rail Corporation)**
* **Impact:** DMRC is responsible for overseeing the operation of the contracted feeder bus service.
* **Action Required:** Ensure continued monitoring of service quality and contract compliance.
**Service Provider (Contractor)**
* **Impact:** Responsible for operating and maintaining the feeder bus service according to contract terms.
* **Action Required:** Address any future complaints promptly and maintain buses in good condition.
**Commuters/Passengers**
* **Impact:** Rely on the feeder bus service for transportation between Terminal-1 of Indira Gandhi International Airport and the Delhi Aerocity Metro Station.
* **Action Required:** No direct action required; rely on DMRC and the contractor for reliable service.
**Transport Department, GNCTD**
* **Impact:** Responsible for roadworthiness of operational feeder buses.
* **Action Required:** Continue to carry out roadworthiness inspections.
Key Entities Referenced
Delhi Metro Rail Corporation (DMRC): Operates the feeder bus service at Indira Gandhi International Airport, Delhi
Ministry of Housing and Urban Affairs: The ministry to which the parliamentary question is addressed
Delhi: Location where the feeder bus service operates
GOVERNMENT OF INDIA
MINISTRY OF HOUSING AND URBAN AFFAIRS
LOK SABHA
UNSTARRED QUESTION NO. 1845
TO BE ANSWERED ON DECEMBER 11, 2025
FEEDER BUS SERVICE AT IGI AIRPORT, DELHI
NO. 1845. MS. MAHUA MOITRA:
Will the Minister of HOUSING AND URBAN AFFAIRS be pleased to state:
(a) whether the Delhi Metro Rail Corporation (DMRC) operates the feeder bus
service from Terminal-1 of Indira Gandhi International Airport, Delhi to the
Delhi Aerocity Metro Station or whether this service has been contracted to
a third party or contracted out and if so, the details thereof;
(b) the details of such contracts including the number of contract renewals;
(c) the details of the schedule and timings of the said service;
(d) the number of drivers engaged to operate the bus service along with details
of their working hours and shifts;
(e) whether these buses are air-conditioned and equipped with safety features
and if so, the details thereof;
(f) whether the Government is aware of the poor condition of these buses, if
so, the details thereof and the number of complaints received in this regard
along with the action taken thereon; and
(g) whether the Government has conducted checks on the roadworthiness of
these buses, if so, the details thereof and if not, the reasons therefor?
(h)
ANSWER
THE MINISTER OF STATE IN THE
MINISTRY OF HOUSING AND URBAN AFFAIRS
(SHRI TOKHAN SAHU)
(a) to (g): Delhi Metro Rail Corporation (DMRC) operates the air-conditioned
feeder bus services from Terminal-1 of Indira Gandhi International Airport,
Delhi to the Delhi Aerocity Metro Station. DMRC has contracted out this
work through Letter of Acceptance (LoA) dated 31.07.2013 to a service
provider, which was further extended vide letter dated 19.12.2023. The
buses are operated from 07:00 Hrs to 22:00 Hrs with a frequency of 15
minutes. DMRC has informed that during last 6 months, few complaints have
been received on condition of buses, working of AC, etc. and the same got
attended by the Contractor and as on date, no complaint is pending. DMRC
has further informed that services are monitored by them. Further, the
Certificate of Fitness has been issued for all operational feeder buses by
Transport Department, GNCTD.
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