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Government of India
Ministry of Consumer Affairs, Food and Public Distribution
Department of Consumer Affairs
LOK SABHA
UNSTARRED QUESTION NO. 4599
TO BE ANSWERED ON 20.08.2025
FUNCTIONING OF CONSUMER DISPUTES REDRESSAL COMMISSIONS
4599. DR. BHOLA SINGH:
Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC
DISTRIBUTION be pleased to state:
(a) the number of consumer complaints registered and resolved since 2020, year and Statewise;
(b) the details of the major measures undertaken by the Government to ensure speedy disposal of
consumer complaints;
(c) whether Consumer Disputes Redressal Commissions are functional in all States and Union
Territories;
(d) if so, the total number and locations of such Commissions currently operational across the
country;
(e) whether the Government has introduced digital platforms to simplify the process of filing and
tracking complaints; and
(f) if so, the details thereof?
ANSWER
THE MINISTER OF STATE
CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION
(SHRI B.L.VERMA)
(a) to (f) : Department of Consumer Affairs is continuously working for consumer protection and
empowerment of consumers by enactment of progressive legislations. With a view to modernize the
framework governing the consumer protection in the new era of globalization, technologies, e-
commerce markets etc., the Consumer Protection Act, 1986 was repealed and Consumer Protection
Act, 2019 was enacted.
Salient features of the new Consumer Protection Act, 2019 are establishment of a Central
Consumer Protection Authority(CCPA); simplification of the adjudication process in the Consumer
Commissions such as enhancing pecuniary jurisdiction of the Consumer Commissions, online filing of
complaint from the Consumer Commission having jurisdiction over the place of work/residence of the
consumer irrespective of the place of transaction, videoconferencing for hearing, deemed admissibility
of complaints if admissibility is not decided within 21 days of filing; provision of product liability;
penal provisions for manufacture/sale of adulterated products/spurious goods; provision for making
rules for prevention of unfair trade practice in e-commerce and direct selling.The Consumer Protection Act, 2019 provides for a three tier quasi-judicial machinery at
District, State and National level commonly known as “Consumer Commissions” for protection of the
rights of consumers and to provide simple and speedy redressal of consumer disputes including those
related with unfair trade practices. The Consumer Commissions are empowered to give relief of a
specific nature and award compensation to consumers, wherever appropriate.
At present, there is one National Consumer Disputes Redressal Commission (NCDRC) at the
national level and thirty five State Consumer Disputes Redressal Commissions at the state level. The
number of District Consumer Disputes Redressal Commissions (State-wise) is at Annexure-I. The
details of the consumer cases filed and disposed by the consumer commissions since 2020, year and
State-wise is at Annexure-II.
Further, as per Section 38 (7) of the Consumer Protection Act, 2019, every complaint shall be
disposed of as expeditiously as possible and endeavour shall be made to decide the complaint within a
period of three months from the date of receipt of notice by opposite party where the complaint does
not require analysis or testing of commodities and within five months, if it requires analysis or testing
of commodities.
To serve the interest of speedy justice to the end consumers, Consumer Protection Act states
that no adjournment shall ordinarily be granted by the consumer commissions unless sufficient cause
is shown and the reasons for grant of adjournment have been recorded in writing by the Commission.
Besides providing VC facilities to 10 benches of the National Consumer Disputes Redressal
Commission (NCDRC) and 35 benches of State Consumer Disputes Redressal Commissions
(SCDRCs), an e-Jagriti portal has been developed to enhance consumer grievance redressal through a
micro-service architecture, Artificial Intelligence / Machine Learning integration and latest features
like faceless onboarding and role-based dashboards. It unifies existing applications (OCMS, e-Daakhil,
NCDRC CMS, CONFONET application) into a single, scalable system that significantly benefit
consumers by enabling them to file complaints seamlessly from anywhere, anytime, with multi-lingual
support. The integrated platform streamlines the grievance redressal process, offering faster resolution
and enhanced transparency.
****ANNEXURE-I
ANNEXURE REFERRED TO IN REPLY TO PARTS (a) to (f) OF THE LOK SABHA
UNSTARRED QUESTION NO. 4599 TO BE ANSWERED ON 20.08.2025 REGARDING
FUNCTIONING OF CONSUMER DISPUTES REDRESSAL COMMISSIONS.
-----------------------------------------------------------------------------------------------------------------------------
S. No. Name of State/UT No. of District Commissions
STATES
1. Andhra Pradesh 17
2. Arunachal Pradesh 25
3. Assam 23
4. Bihar 38
5. Chhattisgarh 27
6. Goa 2
7. Gujarat 38
8. Kerala 14
9. Haryana 22
10. Himachal Pradesh 12
11. Jharkhand 24
12. Karnataka 33
13. Madhya Pradesh 48
14. Maharashtra 40
15. Manipur 3
16. Meghalaya 7
17. Mizoram 11
18. Nagaland 11
19. Odisha 30
20. Punjab 23
21. Rajasthan 37
22. Sikkim 6
23. Tamil Nadu 32
24. Telangana 12
25. Tripura 4
26. Uttarakhand 13
27. Uttar Pradesh 79
28. West Bengal 28
UNION TERRITORIES
1. A&N Island 1
2. Chandigarh 2
3. D&N Haveli and D&D 1
4. Delhi 10
5. Jammu & Kashmir 10
6. Ladakh 0
7. Lakshadweep 1
8. Puducherry 1
Total 685ANNEXURE-II
ANNEXURE REFERRED TO IN REPLY TO PARTS (a) to (f) OF THE LOK SABHA UNSTARRED QUESTION NO. 4599 TO BE ANSWERED ON
20.08.2025 REGARDING FUNCTIONING OF CONSUMER DISPUTES REDRESSAL COMMISSIONS.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2020 2021 2022 2023 2024 2025 (upto 24th July)
Disposed Disposed
Disposed Disposed
(also (also
Disposed Disposed (also includes (also includes
includes the includes the
(also includes the (also includes the cases the cases
S. No. State / UT Name cases disposed the cases disposed cases cases disposed
Filed Filed Filed Filed disposed Filed disposed Filed
which were filed disposed which which were which were
which were which were
in the previous were filed in the filed in the filed in the
filed in the filed in the
years) previous years) previous previous
previous previous
years) years)
years) years)
1. NCDRC 3,157 3,003 2,697 1,965 3,655 4,054 5,816 6,125 4,546 6,953 1,856 2,370
STATES
1. ANDHRA PRADESH 1,268 713 1,648 471 2,678 3,372 3,398 3,942 3,434 2,672 1,802 1,044
ARUNACHAL
2. 13 9 14 9 25 19 39 30 40 26 10 11
PRADESH
3. ASSAM 259 152 335 213 554 608 553 511 552 552 252 212
4. BIHAR 2,299 568 2,745 808 5,277 3,047 4,279 4,874 3,928 3,293 1,591 1,340
5. CHHATTISGARH 3,715 2,471 3,464 2,147 2,829 2,356 3,403 4,662 3,077 4,817 1,527 2,241
6. GOA 176 115 271 183 177 178 219 365 285 231 161 107
7. GUJARAT 9,584 4,777 14,944 9,751 14,676 16,143 17,634 17,226 18,152 12,583 8,239 5,509
8. HARYANA 9,228 2,662 10,364 4,567 11,959 9,002 13,251 11,795 13,214 9,674 6,690 4,532
HIMACHAL
9. 772 538 1,038 811 2,267 1,796 2,415 2,104 2,280 2,154 1,277 820
PRADESH
10. JHARKHAND 500 67 678 76 1,923 2,106 1,703 2,028 1,389 1,387 503 427
11. KARNATAKA 6,964 5,762 7,066 7,968 9,035 11,939 10,435 12,538 11,872 10,244 5,323 4,890
12. KERALA 4,524 2,422 4,974 3,719 6,121 7,198 8,473 6,700 12,003 6,778 5,401 4,101
13. MADHYA PRADESH 12,842 5,405 17,449 9,158 16,340 21,091 11,976 18,309 10,624 14,885 4,938 6,369
14. MAHARASHTRA 14,147 6,096 20,987 13,073 22,607 16,757 18,523 7,632 15,918 14,939 7,245 4,940
15. MANIPUR 17 13 30 18 74 60 50 62 91 35 62 41
16. MEGHALAYA 21 9 31 20 67 186 55 60 68 50 31 21
17. MIZORAM 36 85 56 113 67 108 64 53 99 67 74 25
18. NAGALAND 7 2 21 3 15 16 14 15 28 3 13 2
19. ODISHA 3,191 1,797 3,426 2,562 4,105 5,206 5,924 7,174 5,844 4,911 2,347 1,716
20. PUNJAB 8,314 5,216 8,478 8,821 8,151 8,173 6,966 8,652 8,536 6,815 3,420 3,058
21. RAJASTHAN 10,549 5,119 14,775 11,341 14,812 11,491 13,662 12,341 12,397 10,741 5,754 5,028
22. SIKKIM 7 14 16 19 27 10 56 26 87 29 8 1
23. TAMIL NADU 2,000 1,291 2,485 1,231 7,086 10,026 7,348 9,079 8,224 7,494 3,187 2,324
24. TELANGANA 2,640 2,018 3,533 2,566 4,378 5,390 3,972 4,571 4,405 3,974 1,823 1,477
25. TRIPURA 134 79 270 182 512 596 225 256 243 162 109 63
26. UTTARAKHAND 1,717 1,321 1,659 1,327 2,217 2,224 1,102 929 709 548 464 1,185
27. UTTAR PRADESH 13,947 4,433 14,988 13,414 20,428 25,782 19,023 25,657 17,733 19,630 9,104 7,554
28. WEST BENGAL 4,113 1,879 4,687 2,219 6,353 7,080 5,692 6,743 5,009 3,915 1,906 1,5152020 2021 2022 2023 2024 2025 (upto 24th July)
Disposed
Disposed Disposed Disposed
(also Disposed Disposed
(also (also (also
includes (also includes (also includes
includes the includes the includes the
the cases the cases the cases
S. cases cases cases
State / UT Name disposed disposed disposed
No. Filed disposed Filed Filed Filed disposed Filed disposed Filed
which which were which were
which were which were which were
were filed filed in the filed in the
filed in the filed in the filed in the
in the previous previous
previous previous previous
previous years) years)
years) years) years)
years)
UNION TERRITORIES
ANDAMAN AND
1 31 18 21 24 23 36 8 2 11 1 5 1
NICOBAR ISLANDS
2 CHANDIGARH 1,648 942 2,149 1,180 2,135 1,655 1,782 2,625 1,741 1,902 805 554
3 D&N HAVELI AND D&D 7 0 12 0 19 2 31 0 19 0 0 0
4 DELHI 2,983 1,748 4,053 1,778 5,031 5,106 6,063 8,545 6,418 6,525 2,017 1,983
5 JAMMU AND KASHMIR 0 0 0 0 12 0 31 3 46 160 4 0
6 LADAKH 0 0 0 0 0 0 0 0 0 0 0 0
7 LAKSHADWEEP 0 0 0 0 0 0 4 0 2 2 0 0
8 PUDUCHERRY 35 2 48 2 45 55 95 145 157 169 83 76
Total 1,20,845 60,746 1,49,412 1,01,739 175,680 182,868 174,284 185,779 173,181 158,321 78,031 65,537
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