Parliament Question: Grievance Redressal through e-Jagriti Portal

ORIGINAL IN HINDI GOVERNMENT OF INDIA MINISTRY OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION DEPARTMENT OF CONSUMER AFFAIRS RAJYA SABHA UNSTARRED QUESTION No. 1153 (OIH) TO BE ANSWERED ON 10.02.2026 GRIEVANCE REDRESSAL THROUGH E-JAGRITI PORTAL 1153. SHRI BRIJ LAL: (OIH) SHRI SHAMBHU SHARAN PATEL: SHRI SUBHASH BARALA: DR. MEDHA VISHRAM KULKARNI: DR. DINESH SHARMA: SMT. RAMILABEN BECHARBHAI BARA: SMT. MAMATA MOHANTA: Will the Minister of CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION be pleased to state: (a) the number of consumer complaints registered and disposed of through the e-Jagriti portal till December 2025; (b) whether a 100 percent disposal rate has been achieved in more than ten States and at the National Consumer Disputes Redressal Commission (NCDRC) after July 2025; (c) if so, the details thereof; and (d) the number of Non-Resident Indians (NRIs) using the e-Jagriti portal to register complaints from abroad till December 2025? ANSWER THE MINISTER OF STATE, CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (SHRI B.L. VERMA) (a) : During the year 2025, a total of 1,62,474 cases were filed before the Consumer Commissions through the e-Jagriti portal and 1,50,197 cases were disposed of during the same period. (b) & (c) : Yes, Sir. The National Consumer Disputes Redressal Commission (NCDRC) and the State Consumer Disputes Redressal Commissions (SCDRCs) of Chandigarh, Chhattisgarh, Himachal Pradesh, Karnataka, Madhya Pradesh, Meghalaya, Nagaland, Puducherry, Punjab, Rajasthan, Tamil Nadu and Uttarakhand have achieved disposal rate of more than 100 % after July, 2025. (d) : 572 Non-Resident Indians (NRIs) have registered their complaints using e-Jagriti portal from abroad till December, 2025. ****