**Executive Summary**
This document summarizes the key features of the Integrated portal and Dedicated Call Centre launched by the Investor Education and Protection Fund Authority (IEPFA) to facilitate investor services. It also discusses the reduction in timelines for claims processing, the Electronic Verification Report (EVR) mechanism, and the expansion of IEPFA's digital services outreach to rural and semi-urban investors. The response was provided on Monday, February 2, 2026.
**Key Points / Main Content**
* **Integrated Portal and Call Centre:**
* The Integrated Portal facilitates seamless delivery of services by harmonizing MCA-21, depositories, and PFMS using API integration.
* Approved claims on MCA-21 automatically generate files for execution on depositories and PFMS portals.
* This automation has significantly reduced claim settlement turnaround time.
* The call centre is synced with the portal for real-time updates to claimants.
* The toll-free number is 14453, and information is available in 11 languages with multilingual IVRS available round the clock.
* **Claims Processing:**
* Approximately 32,000 claims have been approved since the Integrated Portal's launch in August 2025.
* **Electronic Verification Report (EVR):**
* After the claimant files application form IEPF-5, the company files the Electronic Verification Report (EVR) within 30 days.
* The approved EVR is processed by IEPFA until securities are transferred to the claimant's account.
* The EVR is digitally signed by the Nodal Officer of the company.
* EVR forms are integrated with Depositories for auto-validation of details.
* **Outreach to Rural and Semi-Urban Investors:**
* IEPFA has adopted a structured roadmap to enhance digital service accessibility, especially for rural and semi-urban investors.
* IEPFA has expanded its outreach through awareness camps in underserved areas.
* Under the "Niveshak Didi 2" program, IEPFA has strengthened financial awareness with simple content on savings, budgeting, credit use, digital services, investments, insurance, and fraud prevention.
* These camps use a multi-layered mobilization model involving Self-Help Groups (SHGs), Anganwadi and ASHA networks, trained local volunteers, and community-based communication channels.
**Impact Analysis**
**Claimants:**
* **Impact:** Faster and more efficient claim processing, real-time updates on claim status, and improved access to services.
* **Action Required:** File application form IEPF-5.
**Companies:**
* **Impact:** Need to file Electronic Verification Reports (EVR) within 30 days of the IEPF-5 application.
* **Action Required:** File EVR with digital signature.
**Investors (especially rural and semi-urban):**
* **Impact:** Increased awareness of financial services and investment opportunities.
* **Action Required:** Participate in IEPFA outreach programs and utilize digital services.
**Depositories and PFMS:**
* **Impact:** Need to execute files generated automatically through the Integrated Portal via API integration.
* **Action Required:** Integrate with the Integrated Portal and process files accordingly.
Key Entities Referenced
Investor Education and Protection Fund Authority (IEPFA): Authority responsible for facilitating investor services and expanding outreach of digital services to rural investors.
Integrated Portal: A portal launched to streamline service delivery to claimants, harmonizing MCA-21, depositories, and PFMS.
Electronic Verification Report (EVR): A report filed by the company after application form IEPF-5, processed by IEPFA, enabling digital verification of securities transfer.
Ministry of Corporate Affairs: The ministry under which IEPFA operates.
MCA-21: System harmonized with Integrated Portal, used for claim approval.
GOVERNMENT OF INDIA
MINISTRY OF CORPORATE AFFAIRS
LOK SABHA
UNSTARRED QUESTION NO. 454
ANSWERED ON MONDAY, FEBRUARY 2, 2026/MAGHA 13, 1947 (SAKA)
INVESTOR EDUCATION AND PROTECTION FUND AUTHORITY
454. SHRI ANURAG SHARMA:
SHRI PRAVEEN PATEL:
SRI PRADEEP KUMAR SINGH:
SHRI VISHNU DAYAL RAM:
SHRI KHAGEN MURMU:
Will the Minister of CORPORATE AFFAIRS be pleased to state:
(a) the key features of the Integrated portal and Dedicated Call Cenre launched by
the Investor Education and Protection Fund Authority (IEPFA) to facilitate investor
services;
(b) the number of claims processed and the extent to which these measures have
reduced timelines for the transfer of shares and dividends to rightful claimants;
(c) the details of the Electronic Verification Report (EVR) mechanism and its role
in enabling digital verification; and
(d) whether the Government has laid out a roadmap to expand the outreach and
accessibility of IEPFA’s digital services, particularly for rural and semi-urban
investors, and if so, the details thereof?
ANSWER
MINISTER OF STATE OF THE MINISTRY OF CORPORATE AFFAIRS AND MINISTRY
OF ROAD TRANSPORT AND HIGHWAYS
(HARSH MALHOTRA)
(a): The Integrated Portal has been launched to facilitate seamless delivery of
services to claimants by harmonising MCA-21 system, depositories, and PFMS.
Once a claim is approved on MCA-21, the system automatically generates the files
for execution on the depositories and PFMS portals through API Integration. This
automation has significantly reduced the turnaround time for the claim settlement
process. Further, the call centre, which is synced with the Integrated portal,
facilitates real time update to the claimants. Toll free number of the call centre is
14453 and the information is available in 11 languages. Multilingual IVRS is
available round the clock.
(b): Around 32000 claims have been approved since the launch of the Integrated
Portal in August 2025 which is a significant increase from that of previous year.(c): After application form IEPF-5 is filed by the claimant, the Electronic Verification
Report (EVR) is filed by the company within 30 days. The approved EVR is
processed by Investor Education and Protection Fund Authority (IEPFA) till
securities are transferred in the claimant’s account. The EVR is signed through
Digital Signature of the Nodal Officer of the company. The EVR Forms are
integrated with the Depositories wherein details are auto validated through the
depositories.
(d): The IEPFA has adopted a structured, multi-pronged roadmap to enhance the
accessibility and availability of its digital services, with special focus on rural and
semi-urban investors.
IEPFA has significantly expanded its outreach in rural and under-served
areas through awareness camps in regions with limited banking access ensuring
wider accessibility of digital financial services in these regions. Under its
outreach programme “Niveshak Didi 2”, IEPFA has strengthened financial
awareness, especially for first-time vulnerable investor, with simple content on
savings, budgeting, credit use, digital services, investments, insurance and fraud
prevention. These camps use a multi-layered mobilisation model involving Self-
Help Groups (SHGs), Anganwadi and ASHA networks, trained local volunteers, and
community-based communication channels.
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