**Summary:**
From January 1, 2025, to July 15, 2025, the Centralized Pension Grievances Redress and Monitoring System (CPENGRAMS) portal received 63,310 pension-related grievances, resolving 55,554 of them. The average grievance redressal time on the CPENGRAMS portal decreased from 35 days in January 2025 to 20 days in July 2025. A policy circular was issued on October 16, 2024, mandating Ministries/Departments to address pension grievances within 21 days, outlining the roles of grievance redressal and appellate officers. The government's measures to improve resolution times include Thematic Adalats, monthly inter-ministerial review meetings, capacity-building programs for grievance redressal officers, and an annual special campaign. This information was provided by Dr. Jitendra Singh, Union Minister of State. Release ID: 2150969
Key Entities Referenced
CPENGRAMS: Centralized Pension Grievances Redress and Monitoring System portal for pension related grievances.
Dr. Jitendra Singh: Union Minister of State Independent Charge for Science and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances Pensions, Department of Atomic Energy and Department of Space.
Rajya Sabha: Upper house of the Parliament of India where a written reply was submitted.
MinistriesDepartments: Refers to various government ministries and departments responsible for pension grievance redressal.
Thematic Adalats: Government organized forums for addressing pension grievances.
Monthly Interministerial Review Meetings: Regular meetings held to review the status of pension grievance redressal.
Capacity Building Programme: A program designed for grievance redressal officers to improve their skills and knowledge.
Department of Atomic Energy: A department of the Government of India.
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: PENSION GRIEVANCE
REDRESSAL UNDER CPENGRAMS PORTAL
Posted On: 31 JUL 2025 7:18PM by PIB Delhi
A total of 63,310 pension related grievances were received, out of which 55,554 were resolved through the
Centralized Pension Grievances Redress and Monitoring System (CPENGRAMS) portal during 2025
(from 01.01.2025 to 15.07.2025).
The rate of grievances redressed on CPENGRAMS Portal has come down from 35 days in
January, 2025 to 20 days in July, 2025 reflecting the timely and effective resolution of
pensioners’ concerns across departments.
The Government has issued the policy circular for ‘Effective Redressal of Pension Grievances’
on 16.10.2024 which stipulates that the Ministries/Departments should strive to redress the
pension grievances within 21 days. The circular further details the roles and responsibilities of
grievance redressal officers and appellate officers. Government organizes Thematic Adalats,
Monthly Inter-ministerial Review Meetings, Capacity Building Programme for grievance redressal
officers and Annual Special Campaign for redressal of pension grievances as part of its
measures for timely and effective redressal of pension grievances across
Ministries/Departments.
This information was given by Dr. Jitendra Singh, Union Minister of State (Independent Charge)
for Science and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances &
Pensions, Department of Atomic Energy and Department of Space, in a written reply in the Rajya
Sabha today.
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NKR/PSM/AV
(Release ID: 2150969)