Parliament Question: Post Offices and Service Centres in Ambedkar Nagar

GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS LOK SABHA UNSTARRED QUESTION NO. 4340 TO BE ANSWERED ON 18TH MARCH, 2026 POST OFFICES AND SERVICE CENTRES IN AMBEDKAR NAGAR †4340. SHRI LALJI VERMA: Will the Minister of COMMUNICATIONS be pleased to state: (a) the total number of post offices and service centres of the Postal Department currently operational in Ambedkar Nagar district; (b) the current status of mobile communication and internet facilities in rural development blocks of the district such as Bhiti, Jalalpur, Tanda and Akbarpur; (c) whether Ambedkar Nagar district has been included in the second phase of the BharatNet project or the fifth-generation telecommunications service expansion plan and if so, the details thereof; and (d) the the number of complaints received regarding poor quality of telecommunications services or delays in postal delivery during the last two years along with the action taken for redressal thereof? ANSWER MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT (DR. PEMMASANI CHANDRA SEKHAR) (a) There are 322 number of post offices and no service centres of the Postal Department is operational in Ambedkar Nagar district. (b) The mobile coverage status and internet status in the 09 Blocks of District Ambedkar Nagar as on date are given below: 2G covered 4G covered 5G covered Mobile Internet Sl. Block Villages Villages, by at Villages, by at Villages, by at Availability No. least one TSP least one TSP least one TSP (with 4G) 1 Akbarpur 199 199 199 171 199 2 Baskhari 130 130 130 107 130 3 Bhiti 179 179 179 134 179 4 Bhiyawan 143 143 143 112 143 5 Jahangir Ganj 266 266 266 257 266 6 Jalal Pur 160 160 160 119 160 7 Katehari 186 186 186 169 186 8 Ram Nagar 205 205 205 163 205 9 Tanda 271 271 271 250 271 Total 1,739 1,739 1,739 1,482 1,739 1(c) Ambedkar Nagar has been included in second phase of the Bharat Net project. In Ambedkar Nagar, out of total 929 Gram Panchayats including BHQs (Block Headquarters), 818 GPs (including BHQs) have been connected with Optical Fiber under the BharatNet Ph-I & Ph-II Projects to provide internet connectivity at GP / BHQ level as given below: No. of GPs (incl. No. of GPs (incl. GPs (incl. BHQ) No. of GPs Sl. No. Block BHQ) connected with BHQ) connected with connected on (incl. BHQ) fiber under Phase-I fiber under Phase-II fiber 1. Akbarpur 137 0 137 137 2. Baskhari 71 0 71 71 3. Bhiti 93 80 0 80 4. Bhiyawan 84 76 0 76 5. Jahangir Ganj 102 88 0 88 6. Jalal Pur 121 99 0 99 7. Katehari 98 86 0 86 8. Ram Nagar 104 86 0 86 9. Tanda 119 95 0 95 Total 929 610 208 818 (d) (i) As per the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) portal, total number of grievances received regarding the poor quality of telecommunication services for two Financial Years is as below: Period (FY) Received Disposed 2024-25 25,342 25,342 2025-26 (till Feb ’26) 50,797 50,466 Out of these grievances, the number of complaints received in respect of Ambedkar Nagar district, Uttar Pradesh, two Financial Years is given below: Period (FY) Received Disposed 2024-25 23 23 2025-26 (till Feb ’26) 38 38 (ii) Following number of complaints have been received regarding delay in Postal Services on different platforms in Ambedkar Nagar in Uttar Pradesh Circle in last two years: Manual Complaints CPGRAMS Complaints CRM Complaints 239 227 1,273 The Complaint redressal involves registering grievances via portals [e.g., CPGRAMS, NCH, CRM, and Social Media(X)] which are then forwarded to relevant offices/ sub division for investigation and action, usually within 7-15 days. Actions include investigation, conciliation, or formal replies with options to appeal if dissatisfied, Complainant can escalate to higher authorities or legal forums. The complaint monitoring groups have been formed at Circle/Regional/Divisional level. The complaint could be initiated through any portal CPGRAMS, CRM etc. ***** 2