This document summarizes the Indian Ministry of Railways' response to Lok Sabha Unstarred Question No. 2775, posed on August 6, 2025, regarding the establishment of a Passenger Reservation System (PRS) center in Perambalur, Tamil Nadu. The question inquired about the absence of a PRS center in Perambalur, the number of representations received requesting one, the conduct of a feasibility study, and the timeline for sanctioning a new center.
The Minister of Railways, Information Broadcasting and Electronics Information Technology, Shri Ashwini Vaishnaw, responded that a PRS center has been operational at the New Bus Stand complex in Perambalur since January 2005 and is considered adequate for the current booking volume based on existing policy guidelines, technical feasibility, and commercial viability. The response also highlighted the availability of online booking options for both reserved and unreserved tickets, as well as the recently launched RailOne App, which enables ticket booking via mobile phone.
Regarding representations for a new PRS center, the Minister stated that such requests are continuously received from various stakeholders, including Members of Parliament and rail users, and are examined for feasibility and justification. However, a centralized compendium of these requests is not maintained.
Key Entities Referenced
Ministry of Railways: The government ministry responsible for railways.
Lok Sabha: The lower house of the Parliament of India.
Perambalur, Tamil Nadu: A district in the state of Tamil Nadu, India, which is the subject of the question regarding a PRS center.
Thiru Arun Nehru: The Member of Parliament who raised the question in the Lok Sabha.
Passenger Reservation System (PRS): A computerized system for booking reserved train tickets.
Ashwini Vaishnaw: The Minister of Railways, Information Broadcasting and Electronics Information Technology.
Railway Board: The apex body of the Indian Railways.
RailOne App: A mobile application launched by Railways to book reserved and unreserved tickets.
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
LOK SABHA
UNSTARRED QUESTION NO. 2775
TO BE ANSWERED ON 06.08.2025
PRS CENTRE IN PERAMBALUR, TAMIL NADU
2775 . THIRU ARUN NEHRU
Will the Minister of RAILWAYS be pleased to state:
(a) whether it is a fact that Perambalur in Tamil Nadu, does not have a
computerized Passenger Reservation System (PRS) centre forcing
residents to travel to other districts;
(b) If so, the details of the number of representations received from the
public and elected officials demanding the establishment of a PRS centre
in Perambalur during the last five years;
(c) whether any feasibility study has been conducted to assess the
viability and potential passenger volume for a new reservation centre in
the district;
(d) if so, the details thereof; and
(e) the details of the timeline by when the Government proposes to
sanction and establish a PRS centre in Perambalur?
ANSWER
MINISTER OF RAILWAYS, INFORMATION & BROADCASTING AND
ELECTRONICS & INFORMATION TECHNOLOGY
(SHRI ASHWINI VAISHNAW)
(a) to (e) : Passenger Reservation System (PRS) centre at a location is
established as per the extant policy guidelines and subject to technical
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feasibility and commercial viability. In accordance with the policy
guidelines, one PRS centre was commissioned and is presently functional
at New Bus Stand complex in Perambalur town since January 2005. This
is considered adequate for the present volume of booking. Further, both
reserved and unreserved tickets can be booked online also, which is an
easier and convenient way to get the tickets from anywhere, anytime.
Railways has recently launched RailOne App. This App enables
passengers to book reserved as well as unreserved tickets on mobile
phone. This, in effect, brings the PRS facility to passenger’s palm.
Proposals/representations, both formal and informal for provision of
PRS centre at a location are received from Members of Parliament,
elected representatives, organizations/rail users etc. at various levels
including Railway Board, Zonal Railways, Divisional Office etc. As receipt
of such proposals/representations is a continuous and dynamic process,
centralized compendium of such requests is not maintained. However,
these are examined and action as found feasible and justified is taken
from time to time.
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