**Summary:**
The Government of India addresses public grievances through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), a 24/7 online platform. CPGRAMS enables citizens to lodge grievances related to service delivery by public authorities. The single portal connects all Ministries and Departments of the Government of India and States. It is accessible via a mobile application on Google Play and integrated with UMANG, and it is integrated with 5.1 lakh Common Service Centres (CSCs) to enhance accessibility in rural and remote areas.
From 2020 to July 31, 2025, the CPGRAMS portal received over 1.20 crore grievances and redressed 1.28 crore grievances. In 2022, CPGRAMS version 7.0 was operationalized across all Ministries and Departments of the Government of India. CPGRAMS 7.0 includes ministry-specific grievance categories, allowing citizens to specify the category and sub-category of their grievance. Currently, CPGRAMS 7.0 features 18,398 categories and sub-categories pertaining to 91 Ministries, Departments, and Organizations of the Central Government.
Common grievance categories include EPFO-related issues, income tax refund matters, PM Kisan-related issues, banking fraud, and speed post letters. General grievance categories include employee-related issues, government scheme-related issues, land-related issues, environmental issues, and police-related issues.
The number of public grievances received and redressed through CPGRAMS over the past three years is as follows:
* **2022:** Brought Forward: 887,971; Receipt During Period: 1,918,238; Total Disposed: 2,143,468
* **2023:** Brought Forward: 662,741; Receipt During Period: 1,953,057; Total Disposed: 2,307,674
* **2024:** Brought Forward: 308,124; Receipt During Period: 2,615,321; Total Disposed: 2,645,869
* **2025 (Till 31.07.2025):** Brought Forward: 277,576; Receipt During Period: 1,257,942; Total Disposed: 1,281,998
Dr. Jitendra Singh, Union Minister of State (Independent Charge) for Science and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances Pensions, Department of Atomic Energy and Department of Space, provided this information in a written reply in the Lok Sabha.
Key Entities Referenced
Ministry of Personnel, Public Grievances Pensions: The Indian government ministry responsible for personnel matters, public grievances, and pensions.
Centralized Public Grievance Redress and Monitoring System CPGRAMS: A 24x7 online platform established by the Government of India for citizens to lodge grievances related to service delivery by public authorities.
Government of India: The governing body of the Republic of India.
UMANG: A unified mobile application for accessing various government services.
Common Service Centres CSCs: Access points for delivery of various electronic services to villages in India, contributing to a digitally and financially inclusive society.
EPFO: Likely refers to the Employees' Provident Fund Organisation, an organization responsible for managing provident fund accounts in India.
PM Kisan: A central sector scheme providing income support to all landholding farmer families in India.
Dr. Jitendra Singh: Union Minister of State Independent Charge for Science and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances Pensions, Department of Atomic Energy and Department of Space
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: PUBLIC GRIEVANCE
REDRESSAL FORUM
Posted On: 20 AUG 2025 5:58PM by PIB Delhi
Government has established the Centralized Public Grievance Redress and Monitoring System
(CPGRAMS), a 24x7 online platform that enables citizens to lodge grievances related to service delivery by
public authorities. This single portal is connected to all Ministries and Departments of the Government of
India and States and is accessible via a mobile application available on Google Play and integrated with
UMANG. To enhance accessibility in rural and remote areas, CPGRAMS has been integrated with 5.1 lakh
Common Service Centres (CSCs).
In the period from 2020-2025 (till 31.07.2025), more than 1.20 crore grievances have been received and
1.28 crore grievances have been redressed, on CPGRAMS portal. In 2022, the CPGRAMS 7.0 have been
operationalised in all Ministries/ Departments of Government of India. Under the CPGRAMS version 7.0,
Ministry specific grievance categories have been introduced so that citizens can choose the category and
sub category in which the grievance is to be filed. Presently, 18398 categories and Sub-categories pertaining
to 91 Ministries/ Departments/ Organisations of Central Government are available in CPGRAMS 7.0. Some
of the main categories where grievances are received include EPFO related, Refund Matters in Income Tax,
PM Kisan Related, Fraud in Banking, Speed Post letters etc. Apart from this some of the general grievances
categories are Employee related, Government Scheme Related, land related, environment issues, police
related etc.
The total number of public grievances received and redressed through CPGRAMS during the last three years,
year-wise is as under;-
Year Brought Forward Receipt During Period Total Disposed
2022 887971 1918238 2143468
2023 662741 1953057 2307674
2024 308124 2615321 2645869
2025 (Till
277576 1257942 1281998
31-07-2025)
This information was given by Dr. Jitendra Singh, Union Minister of State (Independent Charge) for Science
and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances & Pensions, Department of
Atomic Energy and Department of Space, in a written reply in the Lok Sabha today.
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NKR/PSM/AV
(Release ID: 2158498)