**Policy Summary: RailOne App Integration of Passenger Services**
This document summarizes the Indian Ministry of Railways' response to Lok Sabha Unstarred Question No. 4504, answered on August 20, 2025, regarding the RailOne App. The RailOne App is a newly launched mobile application designed to integrate various passenger services provided by Indian Railways into a single platform.
The app allows passengers to book both reserved and unreserved tickets, effectively providing Passenger Reservation System (PRS) access via mobile devices. It incorporates advanced security and privacy measures for user authentication.
Functionally, RailOne integrates services such as reserved ticketing, unreserved ticketing, platform ticketing, train inquiry, PNR inquiry, and Railmadad, all accessible through a single login. This integrated approach offers several advantages over previous single applications, which required separate downloads, registrations, and logins for each service. RailOne provides a single sign-on facility and a "Railway Wallet" (R-Wallet) for purchasing various tickets, streamlining the payment process.
Strategies to promote wider adoption include availability on both the Android Play Store and Apple App Store and a user-friendly registration process. The app aims to consolidate all public-facing services of Indian Railways for enhanced passenger convenience.
Key Entities Referenced
RailOne App: A mobile application launched by Indian Railways that integrates various passenger services such as reserved and unreserved ticketing, train tracking, complaint redressal, and e-catering.
Ministry of Railways: The government ministry responsible for the administration of the Indian Railways.
Lok Sabha: The lower house of the Parliament of India, where the unstarred question was addressed.
SHRI LUMBARAM CHOUDHARY: Member of Parliament who raised a question about the RailOne App in the Lok Sabha.
DR. LATA WANKHEDE: Member of Parliament who raised a question about the RailOne App in the Lok Sabha.
SHRI ASHWINI VAISHNAW: The Minister of Railways, Information Broadcasting and Electronics Information Technology, who provided the answer to the Lok Sabha question.
Indian Railways: The state-owned railway company of India, responsible for operating and managing the country's railway network.
Passenger Reservation System PRS: The computerized system used by Indian Railways for reserving seats on trains.
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
LOK SABHA
UNSTARRED QUESTION NO. 4504
TO BE ANSWERED ON 20.08.2025
RAILONE APP
†4504. SHRI LUMBARAM CHOUDHARY:
DR. LATA WANKHEDE :
Will the Minister of RAILWAYS be pleased to state:
(a) the various security and privacy measures in place on the RailOne
App for user authentication;
(b) the manner in which the said App integrates various passenger
services like unreserved ticketing, live train tracking, complaint redressal
and e-catering;
(c) the various advantages offered by this integrated platform over the
existing single applications; and
(d) the various strategies implemented to promote wider adoption of
the said App?
ANSWER
MINISTER OF RAILWAYS, INFORMATION & BROADCASTING AND
ELECTRONICS & INFORMATION TECHNOLOGY
(SHRI ASHWINI VAISHNAW)
(a) to (d) : Indian Railway has recently launched RailOne App, which
enables passengers to book reserved as well as unreserved tickets on
mobile phone. This, in effect, brings the Passenger Reservation System
(PRS) facility to passengers’ palm. The RailOne App has advanced
security and privacy measures.
…2/--2-
The App combines all the public facing services of Indian Railways like
reserved ticketing, unreserved ticketing and platform ticketing, train
enquiry, PNR enquiry, Railmadad, etc. into a single platform The user
can avail all these services in integrated manner through single login.
The following are the advantages offered by this integrated platform
over the existing single applications:
- Previously, all services were available in isolation which required
separate download, separate registration and separate login for each
service. Whereas in RailOne App, the passenger can access multiple
passenger related services on the single platform of the App.
- The RailOne App provides single sign-on facility so that the user need
not remember multiple login credentials for availing different services
of Indian Railways.
- The App has Railway Wallet (R-Wallet) which can be used for
purchase of reserved, unreserved and platform tickets.
- The App provides a smooth payment facility to the customers.
The RailOne App can be downloaded from Android Play Store and Apple
App Store and registration is user friendly.
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