**Executive Summary**
This document is the answer provided by the Minister of State in the Ministry of Housing and Urban Affairs to Unstarred Question No. 3004, posed in Lok Sabha, regarding the role of Integrated Command and Control Centres (ICCCs) in the Smart Cities Mission. The answer confirms the operationalization of ICCCs in all 100 Smart Cities, and highlights their crucial function in urban management, data-driven policy decisions and enhancing urban resilience and citizens' quality of life. The question was slated to be answered on December 18, 2025.
**Key Points / Main Content**
* **ICCC Operationalization and Role:**
* ICCCs have been operationalized across all 100 Smart Cities.
* They play a crucial role in the implementation of the Smart Cities Mission.
* ICCCs enable real-time monitoring, data-driven decision-making, and integrated service delivery across sectors such as:
* Mobility
* Water Supply
* Sanitation
* Solid Waste Management
* Public Safety
* **ICCC Functionality:**
* ICCCs function as the nerve centers for city operations.
* They integrate data from various urban domains, including:
* Traffic Management
* Solid Waste Management
* Water Supply
* Street Lighting
* Public Safety
* Emergency Response Systems
* Key areas of utilization include:
* Traffic and Mobility Management
* Solid Waste Management
* Emergency and Disaster Response
* Citizen Grievance Redressal
* Public Safety and Surveillance
* **Data-Driven Insights:**
* Data-driven insights from ICCCs are leveraged to inform urban planning and policy decisions.
* They enhance urban resilience and improve the quality of life.
* Specific examples of tools and technologies used include:
* Intelligent Traffic Management System (ITMS)
* Automatic Number Plate Recognition (ANPR)
* GPS-based route optimization for solid waste collection
* Facial recognition systems for public safety
* Crowd monitoring technologies
**Impact Analysis**
**Ministry of Housing and Urban Affairs**
* **Impact:** Responsible for overseeing and reporting on the implementation and effectiveness of ICCCs within the Smart Cities Mission.
* **Action Required:** Continue to support and monitor the operation of ICCCs, leveraging data-driven insights for policy decisions and urban planning.
**Smart Cities**
* **Impact:** Utilize ICCCs to improve urban management, enhance resilience, and improve the quality of life for citizens.
* **Action Required:** Fully utilize the capabilities of ICCCs for real-time monitoring, data-driven decision-making, and integrated service delivery.
**Citizens**
* **Impact:** Benefit from improved urban services, enhanced safety, and increased resilience due to the operation of ICCCs.
* **Action Required:** Engage with city authorities and provide feedback on the effectiveness of services provided through the ICCCs.
Key Entities Referenced
Smart Cities Mission: A program focused on urban development in India, aiming to improve the quality of life for citizens by enabling local development and harnessing technology to create smart outcomes for citizens.
Integrated Command and Control Centres (ICCCs): Centers established under the Smart Cities Mission to enable real-time monitoring, data-driven decision-making, and integrated service delivery across various sectors in cities.
Ministry of Housing and Urban Affairs: The central government ministry responsible for the formulation of policies, planning, and coordination of programs related to housing and urban development in India.
GOVERNMENT OF INDIA
MINISTRY OF HOUSING AND URBAN AFFAIRS
LOK SABHA
UNSTARRED QUESTION NO. 3004
TO BE ANSWERED ON DECEMBER 18, 2025
ROLE OF INTEGRATED COMMAND AND CONTROL CENTRES IN SCM
NO. 3004. SHRI KAMAKHYA PRASAD TASA:
Will the Minister of Housing and Urban Affairs be pleased to state:
(a) whether it is a fact that Integrated Command and Control Centres (ICCCs)
play an important role in the Smart Cities Mission and have become
operational in all the Smart Cities and if so, the details thereof;
(b) the current status of operationalization of ICCCs across all the Smart
Cities;
(c) the manner in which these ICCCs are effectively being utilized for real-
time monitoring and proactive management of urban challenges; and
(d) the specific data-driven insights from ICCCs being used for informed
urban planning and policy decisions aimed at improving overall urban
resilience and citizens’ quality of life?
ANSWER
THE MINISTER OF STATE IN THE
MINISTRY OF HOUSING AND URBAN AFFAIRS
(SHRI TOKHAN SAHU)
(a) Yes, the Integrated Command and Control Centres (ICCCs) have played a
crucial role in the implementation of the Smart Cities Mission. These
ICCCs have been operationalised across all Smart Cities. These centres
play a vital role in urban management by enabling real-time monitoring,
data-driven decision-making, and integrated service delivery across
various sectors such as mobility, water supply, sanitation, solid waste
management, public safety, etc.
(b) Under the Smart Cities Mission, Integrated Command and Control Centres
(ICCCs) have been operationalised across all 100 Smart Cities. These
centres play a vital role in urban management by enabling real-time
monitoring, data-driven decision-making, and integrated service delivery
across key sectors such as mobility, water supply, sanitation, solid waste
management and public safety.
…2/-
-2-(c) ICCCs are functioning as the nerve centers for city operations, enabling
real-time monitoring, data-driven decision-making and proactive
management of urban services. These centres integrate data from
various urban domains such as traffic management, solid waste
management, water supply, street lighting, public safety and emergency
response systems. Key areas where ICCCs are being effectively utilised
includes Traffic and Mobility Management, Solid Waste Management,
Emergency and Disaster Response, Citizen Grievance Redressal, Public
Safety and Surveillance, etc.
(d) The data-driven insights generated by ICCCs are being increasingly
leveraged to inform urban planning and policy decisions, thereby
enhancing urban resilience and improving the quality of life for citizens.
Specific examples include the use of Intelligent Traffic Management
System (ITMS), Automatic Number Plate Recognition (ANPR) for traffic
management and enforcement, GPS-based route optimisation for efficient
solid waste collection, facial recognition systems for enhanced public
safety and crowd monitoring technologies to manage large gatherings
and ensure citizen security. These tools enable evidence-based
governance, improve operational efficiency and support proactive
decision making at the city level.
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