Official Gazette Notification Text
Official TranscriptMinistry of Personnel, Public Grievances & Pensions PARLIAMENT QUESTION: TIMELY RESOLUTION OF CITIZEN COMPLAINTS प्रव तथ: 06 AUG 2026 2:16PM by PIB Delhi The Government has established robust grievance redressal mechanisms across Ministries/Departments/Organizations of Centre/States, with prescribed timelines of 21 days for disposal of complaints on the Centralised Public Grievance Redress and...
Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: TIMELY RESOLUTION OF CITIZEN COMPLAINTS प्रव तथ: 06 AUG 2026 2:16PM by PIB Delhi The Government has established robust grievance redressal mechanisms across Ministries/Departments/Organizations of Centre/States, with prescribed timelines of 21 days for disposal of complaints on the Centralised Public Grievance Redress and Monitoring System
(CPGRAMS). Continuous monitoring is undertaken through periodic reviews to ensure timely resolution. While a small number of grievances may occasionally exceed the prescribed timelines due to the complexity of issues, inter-departmental consultations, legal proceedings, or the need for detailed verification, sustained efforts are made to minimize delays and ensure that citizens do not face undue hardship.
The overall trend indicates steady improvement in the timely disposal of grievances over the years and the average redressal time in Central Ministries/Departments has come down from 32 days in 2021 to 13 days in 2026 (till 15.07.2026), which shows that majority of grievances are being disposed of within prescribed timeline of 21 days. A Review Meeting Module was operationalized in February 2025, to facilitate periodic review of grievance redressal by senior officer in order to closely monitor the pendency. Ministry/Department wise details of grievances pending beyond the prescribed timeline on CPGRAMS during the last five years and the current year are enclosed at Annexure-I.
This information was given by the Minister of State (Ind. Charge) Science & Technology; Earth Sciences and Minister of State PMO; Personnel, Public Grievances and Pensions; Atomic Energy, Space Dr. Jitendra Singh in a written reply in Rajya Sabha today.
*** Annexure-I Details of grievances disposed of within timeline and pending beyond timeline in Central Ministries/Departments/Organization 2021 2022 2023 202 Organisation Disposal Pending Disposal Pending Disposal Pending Disposal within beyond within beyond within beyond within timeline timeline timeline timeline timeline timeline timelineCentral Board of Direct Taxes (Income Tax) 31357 8007 27972 14024 33364 6768 28620 Central Board of Indirect Taxes and Customs 14252 501 10743 351 9864 56 14094 Department for Promotion of Industry and 2599 13 2113 11 2046 37 1564 Internal Trade Department of Administrative Reforms and Public 296 132 2350 592 2429 1150 4538 Grievances Department of Agriculture and Farmers Welfare 28577 1692 28303 1219 122243 108 105326 Department of Agriculture Research and Education 2208 95 1903 80 1105 27 888 Department of Animal Husbandry, 1800 55 1313 156 1430 26 929 1592 1713 2 Dairying Department of 1492 477 1017 157 929 39 1203 1627 1597 Atomic Energy Department of Bio 569 12 280 6 207 3 171 309 144 TechnologyDepartment of Chemicals and Petrochemicals 1049 2 438 10 356 8 388 606 472 Department of Commerce 6814 140 4966 180 3556 66 3547 5147 3883 15 Department of Consumer 13059 187 13775 249 12106 237 11583 18072 19357 2 Affairs Department of 8582 3341 9625 2361 11865 500 13595 19782 17003 Defence Department of Defence 17464 525 16175 301 10710 319 20278 36060 22099 232 Finance Department of Defence 3074 12 2491 23 1760 93 1211 2065 1195 Production Department of Defence Research and 1506 17 1255 23 606 13 610 981 551 2 Development Department of Economic Affairs 5844 343 4281 353 2060 539 1616 3851 1680 42 ACC Division Department of Empowerment of Persons with Disabilities 3099 79 2489 10 2873 7 2618 3344 2946 4 Department of Ex Servicemen 7100 411 10835 489 22190 1448 33623 57455 2034 WelfareDepartment of 4973 54 7191 52 4987 18 1052 1612 124 Expenditure Department of Fertilizers 1635 19 473 37 380 63 327 559 63 Department of Financial Services 154182 1159 176984 1161 151842 1388 123732 186655 17573 (Banking Division) Department of Financial Services 32870 105 28936 115 35596 86 21448 29253 2829 (Insurance Division) Department of Financial 3420 29 3445 25 3169 25 2655 3303 418 Services (Pension Reforms) Department of Fisheries 323 48 290 20 402 5 245 373 44 Department of Food and 5085 23 4914 9 6656 12 10779 13481 1132 Public Distribution Department of Health & Family 27898 3780 10209 12896 24559 773 27490 38988 4253 Welfare Department of Health 3430 180 1123 54 858 24 593 980 84 ResearchDepartment of Higher 18056 1483 15123 1184 12982 464 12452 18879 206 Education Department of 909 43 956 24 1151 9 674 997 88 Investment & Public Asset Management Department of Justice 10399 304 14393 176 13296 311 10097 14648 11676 Department of 1061 21 1710 16 3453 4 3873 4717 7213 Land Resources Department of Legal Affairs 3106 5749 3655 38 3759 7 2816 3839 3637 Department of Military Affairs 4822 1976 4823 897 3132 226 2878 4723 4989 Department of 374 37 237 12 151 7 149 209 254 Official Language Department of Personnel 16812 2526 23230 3769 19722 209 15433 21684 19522 and Training Department of 1973 43 758 41 892 2 969 1374 1004 Pharmaceuticals Department of Posts 51829 135 54278 86 56177 105 51222 68496 66220 Department of Public 685 13 678 6 601 1 527 638 720 EnterprisesDepartment of 13383 5812 8990 4039 8905 66 7910 10945 9660 Revenue Department of Rural 4890 637 7877 568 14226 361 700458 1385496 1346 Development Department of School Education 22920 1175 15258 948 9750 1017 10046 17800 14324 and Literacy Department of Science and Technology 2401 28 6827 29 2032 23 787 1262 1182 Department of Scientific & Industrial Research 714 301 1548 89 555 3 1075 1421 780 Department of Social Justice and Empowerment 4703 1812 2505 2963 6785 51 6581 8655 8887 Department of Space 448 138 233 26 385 10 232 459 316 Department of 1139 36 1129 73 949 26 740 1035 1120 Sports Department of Telecommunication s 58868 383 51418 61 47271 13 58473 69892 90709 Department of Youth Affairs 685 80 493 96 596 14 394 727 440 Legislative Department 1301 225 738 89 793 9 533 1072 1007 Ministry of Coal 3863 229 3360 90 3475 8 3138 4386 4158Ministry of Ayush 3394 70 2057 194 1961 3 1965 2807 3084 Ministry of Civil Aviation 15157 715 8439 459 7071 46 5082 7995 5437 Ministry of 6 338 12698 18368 35924 14 4548 6327 5672 Cooperation Ministry of Corporate Affairs 19854 216 16366 213 23625 46 13759 22418 12372 Ministry of Culture 2262 455 1544 242 1576 100 1415 2404 2494 Ministry of Development of North Eastern Region 609 7 166 6 232 0 128 205 132 Ministry of Drinking Water and 2572 79 2540 449 4342 6 12576 20998 8618 Sanitation Ministry of Earth 683 6 397 34 320 5 206 377 252 Sciences Ministry of Electronics & Information Technology 9562 154 7906 77 7145 154 7761 10381 12361 Ministry of Environment, Forest and Climate 4031 77 4214 328 4697 50 5189 7388 7360 Change Ministry of 18142 497 15244 1070 16786 532 13347 19866 17491 External AffairsMinistry of Food Processing 1019 12 1750 15 540 6 346 561 478 Industries Ministry of Heavy 1424 10 1140 8 1023 14 962 1223 2116 Industries Ministry of Home Affairs 36173 1832 36258 2212 45641 895 50140 69356 57415 Ministry of Housing and Urban 29953 414 27939 575 24292 306 34614 65551 21471 Affairs Ministry of Information and 5857 407 3109 284 2722 146 2654 4252 4197 Broadcasting Ministry of Labour 92876 352 135690 498 159267 185 167942 219046 203807 and Employment Ministry of Micro Small and Medium 3677 147 2006 171 1918 24 8395 4830 31307 Enterprises Ministry of 2672 25 1895 20 840 18 1038 1510 1266 Mines Ministry of 1195 399 1548 143 1921 72 2174 2417 1070 Minority Affairs Ministry of New and Renewable 894 31 823 12 668 3 1769 2407 1967 EnergyMinistry of Panchayati Raj 3889 48 5345 65 8060 9 8346 10517 11970 Ministry of Parliamentary Affairs 3080 31 2489 17 3185 0 1650 2409 1644 Ministry of Petroleum and Natural Gas 18727 231 15338 360 12365 298 16292 27595 7085 Ministry of 3937 318 3663 290 3183 124 3946 5663 6358 Power Ministry of Railways (Railway 49904 348 50760 1025 55138 1096 54847 78152 64305 Board) Ministry of Road Transport and Highways 19917 1473 21622 1462 19606 290 22848 29532 40016 Ministry of 2120 239 1096 211 1250 50 1052 1739 1258 Shipping Ministry of Skill Development and 2393 72 2001 102 1690 31 4662 2535 13746 Entrepreneurship Ministry of Statistics and 692 77 233 38 360 6 332 495 268 Programme Implementation Ministry of 2215 11 946 15 936 18 719 127 Steel Ministry of 1320 21 1034 17 714 49 539 96 TextilesMinistry of Tourism 2603 33 1993 43 2329 34 2276 325 Ministry of Tribal Affairs 1440 87 860 113 1450 58 1613 205 Ministry of Water Resources, River Development 1937 204 1886 45 4706 32 2013 304 & Ganga Rejuvenation Ministry of Women and Child 7108 167 4437 139 4935 127 6864 885 Development NITI Aayog 2812 19 2667 46 3766 5 3520 435 O/o the Comptroller & Auditor General of 6670 126 11294 41 8674 68 1372 278 India Staff Selection Commission 7929 49 11340 1319 8859 251 2153 370 Unique Identification Authority of 11162 43 12117 268 16784 36 18388 2494 India Total 1011765 54464 1030956 81278 1181687 21991 1815622 299088
Note: The prescribed timeline for redressal of public grievances on CPGRAMS was 60 days up to
22.06.2021, 45 days from 23.06.2021 to 27.07.2022, 30 days from 28.07.2022 to 23.08.2024, and 21 days with effect from 24.08.2024. Grievances disposed within timeline and pending beyond timeline have been calculated as per applicable timeline.
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