**Policy Summary: Financial Inclusion Fund (FIF) Utilization (FY 2020-21 to FY 2024-25)**
This document summarizes the utilization of the Financial Inclusion Fund (FIF) in India from Financial Year (FY) 2020-21 to FY 2024-25. The FIF provides grant support to banks to expand financial services in underserved areas, aiming to improve banking infrastructure, promote digital literacy, and support innovative models to enhance access to formal financial systems.
**Key Findings:**
* **Overall Disbursement:** A total of ₹83209.80 lakh was disbursed under the FIF across the country during the specified period.
* **State-wise Disbursement:**
* Andhra Pradesh: Received a total of ₹4024.62 lakh.
* Telangana: Received a total of ₹2604.81 lakh.
* **Infrastructure Deployment in Telangana:** A total of 22 mobile banking vans and 1565 micro ATMs were deployed in Telangana through FIF funding during FY 2020-21 to FY 2024-25.
* **Data Availability:** While overall and state-wise disbursement data are maintained centrally, district-wise and Gram Panchayat-wise utilization details are not centrally tracked.
**Grievance Redressal Mechanisms:**
Customers experiencing service delivery issues related to banking services accessed through the FIF scheme can utilize the following grievance redressal mechanisms:
1. **Bank Channels:** Customer care numbers, online portals, and direct contact with bank branches.
2. **Internal Bank Mechanisms:** Grievance redressal mechanisms established by the Board of Directors of individual banks.
3. **Reserve Bank Integrated Ombudsman Scheme, 2021:** If grievances related to services provided by RBI-regulated entities remain unresolved for 30 days, customers can approach this scheme for cost-free complaint redressal.
4. **Centralized Public Grievance Redressal and Monitoring System (CPGRAM):** A web-based portal ([CPGRAM](https://pgportal.gov.in/)) where citizens can file grievances related to Ministries/Departments of the Government of India and States/Union Territories.
Key Entities Referenced
Ministry of Finance: A department of the Government of India responsible for financial matters.
Shri Arvind Dharmapuri: The Member of Parliament who raised the unstarred question about the Financial Inclusion Fund.
Financial Inclusion Fund FIF: A fund utilized to strengthen banking access, particularly in underbanked villages and tribal areas.
Telangana: A state in India for which specific details of Financial Inclusion Fund utilization are requested.
Andhra Pradesh: A state in India for which specific details of Financial Inclusion Fund utilization are requested.
Shri Pankaj Chaudhary: The Minister of State in the Ministry of Finance who provided the answer to the question.
NABARD: National Bank for Agriculture and Rural Development, the source of the data regarding FIF disbursement.
Reserve Bank Integrated Ombudsman Scheme, 2021: A scheme by the Reserve Bank of India that provides cost-free redressal of complaints regarding deficiency in services rendered by entities regulated by RBI.
GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF FINANCIAL SERVICES
LOK SABHA
UNSTARRED QUESTION No.131
ANSWERED ON MONDAY, JULY 21, 2025/ ASHADHA 30, 1947 (SAKA)
Utilisation of Financial Inclusion Fund (FIF)
131. Shri Arvind Dharmapuri:
Will the Minister of FINANCE be pleased to state:
(a) the details of Financial Inclusion Fund (FIF) utilised in the country during the last five years to strengthen
banking access, particularly in underbanked villages and tribal areas, with specific details of districts of
Telangana and Andhra Pradesh;
(b) the number of Gram Panchayats in districts of Telangana where micro ATMs, Banking Correspondents and
mobile banking vans have been deployed through FIF scheme;
(c) whether there is any grievance redressal mechanisms to address the service delivery issues faced by rural
customers who access banking services through FIF scheme; and
(d) if so, the details thereof?
Answer
THE MINISTER OF STATE IN THE MINISTRY OF FINANCE
(SHRI PANKAJ CHAUDHARY)
(a) & (b) Financial Inclusion Fund (FIF) provides grant support to Banks to expand financial services in
underserved areas. This funding helps improve banking infrastructure, promote digital literacy and supports
innovative models that enhance access to formal financial systems, thereby deepening financial inclusion across
India. The district-wise utilization of FIF is not centrally maintained.
The details of disbursement under FIF in the country including the state of Telangana and Andhra Pradesh from
FY 2020-21 to FY 2024-25 is as under:
(Rs. in lakh)
State 2020-21 2021-22 2022-23 2023-24 2024-25 Total
Andhra
258.73 881.20 1102.81 918.07 863.80 4024.62
Pradesh
Telangana 657.44 608.37 478.92 611.24 248.84 2604.81
Country 14114.69 14809.46 15868.39 19259.39 19157.87 83209.80
Source: NABARD
Gram Panchayat-wise details of utilisation of FIF is not centrally maintained. However, a total of 22 mobile vans
and 1565 micro ATMs have been deployed in the state of Telangana from FIF from FY 2020-21 to FY 2024-25.
(c) & (d) Customers can approach customer care numbers and online portals of Banks for any assistance and can
directly address their issues to the concerned Bank Branches. Further, the Board of Directors of individual Banks
lay down appropriate grievance redressal mechanisms within the organization to resolve customer grievances. If
grievances, involving deficiency in services rendered by entities regulated by RBI, are not resolved to the
satisfaction of the customers or not replied to within a period of 30 days by the regulated entity, the customer can
approach the “Reserve Bank – Integrated Ombudsman Scheme, 2021” that provides cost-free redressal of
complaints.
Also, Government of India has web-based portal i.e. Centralized Public Grievance Redressal and Monitoring
System (CPGRAM) wherein Citizens can file their grievances relating to Ministries/Departments of Government
of India of States/UTs.
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