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319434/2026/O&M AND PG CELL
Citizen’s Charter
Ministry of Heavy Industries
Udyog Bhawan, New Delhi
VISION:
To have modern, healthy and robust Auto, Heavy Engineering, Heavy Electrical &
Capital Goods Sectors and self-reliant & growth oriented Public Sector Undertakings
under the Ministry.
MISSION:
The Ministry of Heavy Industries (MHI) strives to bolster profit making PSUs as well as
restructure and revive sick and loss making PSUs under its administrative control.
The MHI seeks to achieve its vision of global automotive excellence through creation of
state-of-the-art research and testing infrastructure through the National Automotive
Testing and R&D Infrastructure Project (NATRIP).
The MHI also seeks to achieve its vision by providing necessary support to the Auto,
Heavy Engineering, Heavy Electrical and Capital Goods Sector.
SERVICES:
The Ministry offers certain services to Citizens like issue of GST concession certificate to
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physically disabled persons, redressal of grievances and providing information through
RTI. The Ministry also interacts with various Central Public Sector Enterprises &
Autonomous Bodies under it, Industrial Associations, Statutory Bodies, Central
Government Ministries/Departments, State/UT Governments.
Services/Transaction:
Service to Citizens:
S. Services We Responsible Process Documents Fees
No. ightPerson, ema required
il and phone
no.
1. Issue of GST concession certificat 10. Shri 1. Online receipt of th 1. Duly fille NA
e for purchase of vehicle by perso 0 Rajnesh e application on GST d general in
ns with Orthopaedic Physical disa Singh, Exemption Certificate fo to be sub
bility via online portal Director Scheme Portal. mitted on o
dhigecs.heavyindustry.gov.in nline portal.
Email: rajne 2. Scrutiny of submitt
sh.singh02 ed application & docu 2. Medical
@gov.in ments as uploaded in certificate/D
the portal. isability cert
Phone no. 0 ificate to be
11-2306370 3. Approval of compe uploaded o
7 tent authority. nline.
4. Online issuance of 3. Aadhar
the certificate. Card to be
uploaded o
nline.
4. PAN car
d to be uplo
aded online
.
5. Self-Decl
aration as p
er the pres
cribed form
at to be upl
oaded onlin
e.
2. Redressal of grievances 10. Shri Madan 1. Grievance receive NA NA
0 Pal Singh, J d online through CPG
oint Director RAMS portal.
Email: mada 2. Transfer to concer
npal.singh@ ned CPSE/ Section in
nic.in DHI.
Phone no. 0 3. To obtain inputs fro
11-2306332 m concerned authoriti
1 es.
4. Sending of Action
Taken Report to pers
on concerned.
5. Updation on CPGR
AMS portal.
3. RTI application 10. Details of C1. Receipt of applicati Demand Draf
(This service is provided strictly in 0 entral Publicon under RTI with CP t / Pay Order/
terms of the provisions of RTI Act, Information IO or First Appeal by Indian Postal
Order in favo
2005) Officers (CPIthe Appellate Authorit
ur of P&AO,
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Os) / Appelly. MHI or DDO,
ate Authoriti MHI payable
es in Ministr2. Transfer of applicat at New Delhi
or cash again
y of Heavy Iion to the concerned
st receipt.
ndustries ardepartment/CPSE un
e available oder Section 6(3), if re Rs.10/- for ea
n the websitquired. ch RTI Applic
e (www.dhi. ation & no fe
nic.in) 3. Forwarding of appli e for applican
t belonging to
cation to Officers / C
below povert
PIOs concerned for o y line.
btaining information u
nder Section 5(4). For copies of
documents re
4. Sending informatio quested fees
@ Rs.2/- per
n to the applicant.
page or actu
al cost of the
5. Disposal of 1st App document.
eal by the Appellate A
For inspectio
uthority.
n of records,
no fee for the
first hour. Fe
es @ Rs.5/- f
or each subs
equent hour
or part thereo
f.
Transactions with Central Public Sector Enterprises/Autonomous Bodies/Industrial Associ
ations etc.:
4. Decision on proposals of administr 10. Director / De1. Scrutiny ofDocuments NA
ative financial & other nature 0 puty Secretaproposal. Drafting ofin support o
ry in-charge Cabinet Note etc., iff the propos
required al to be furn
Details avail ished.
able on the 2. Inter-Ministerial
website: ww consultation, it
w.dhi.nic.in necessary
3. Obtaining approval
of competent
authority
4. Issue of final order
s.
5. Recommendations to Custom Dep 10. Director / De1. Receipt of1. Copy of I NA
artment for concessional rate of cu 0 puty Secretaapplication withndustrial En
stom duty under ‘Project Import Sc ry in-charge requisite documents. trepreneur
heme’ in respect of imported mac Memorand
hinery and equipment for Capital Details avail2. Scrutiny of theum.
Goods sectors, viz. Heavy Engine able on the application.
ering, Heavy Electrical, and Auto S website: ww 2. Plant La
ector. w.dhi.nic.in 3. Obtaining advice ofyout.
Technical Wing.
3. Details of
4. Issue of themachinery/
communication. equipment t
o be import
ed.
4. Copies o
f clearance
received fro
m State Go
vt./ other a
gencies for
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setting up o
f the project
.
(for details/f
ormat of ap
plication an
d document
s required,
please refer
to the webs
ite: www.dh
i.nic.in)
6. Decision on references received 10. Director / De1. Examination of NA NA
from CPSEs, Autonomous 0 puty Secretaproposal.
Bodies under MHI and Industrial ry in-charge
Associations relating to:
2. Inter-Ministerial
a) Heavy Electrical Engineering
Details availconsultation, it
b) Heavy Engineering & Machine
able on the necessary
Tools
website: ww
c) Automobile & Allied Industries
w.dhi.nic.in 3. Obtaining approval
of competent
authority
4. Issue of final order
s.
7. Demand Incentive under FAME- 10. Sh. Anand K1. Receipt of online1. Registrat NA
India. 0 umar Singh claims from Originalion of OEM
Equipment s.
Email: aksinManufacturers
gh5.ofb@of (OEMs). 2. Testing c
b.gov.in ertificate fro
2. Scrutiny of claimsm testing a
Phone no. 0submitted. gency.
11-2306317
6 3. Approval of3. Registrat
Committee ion of mode
constituted for thisls.
purpose.
4. Custome
4. Release of claimsr’s acknowl
by MHI/NAB usingedgement i
PFMS mode. n the presc
ribed profor
ma duly sig
ned.
5. Copy of
PAN card f
or individua
l partnershi
p agencies,
purchase or
der from Go
vt. Departm
ents/Defen
ce supply,
as the case
may be.
6. Submissi
on of claim
online by th
e concerne
d OEM for r
eimbursem
ent.
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Transactions with Central Government Ministries / Departments / State & UT Governments
/ Statutory Organizations:
8. Furnishing of comments on 10. Director / De1. Examination of NA NA
references received from other 0 puty Secretaproposal.
Ministries / Departments / State ry in-charge
Governments / Statutory 2. Obtaining inputs
Organizations on policy matters Details availfrom concerned
and individual references relating able on the authorities/CPSEs.
to Project Development Cell and website: ww
investment w.dhi.nic.in 3. Approval of the
competent authority
4. Furnishing of the c
omments.
9. Furnishing of technical comments 10. Director / De1. Examination of NA NA
to DGFT in respect of proposal 0 puty Secretaproposal.
received for ry in-charge
a) import of raw material 2. Obtaining advice of
/component under Duty Details availthe Technical Wing.
Exemption Scheme, able on the
b) Import of Restricted Items website: ww3. Approval of the
w.dhi.nic.in competent authority
4. Issue of final order
s.
10. Taking up issues with other 10. Director / De1. Examination of NA NA
authorities for promoting the 0 puty Secretaproposal.
prospects of CPSEs and taking ry in-charge
follow-up action with CPSEs on
2. Making references
the references received from other
Ministries/Departments/Other Details availto concerned
Clients. able on the CPSEs/other
website: wwauthorities.
w.dhi.nic.in
3. Approval of the
competent authority
4. Furnishing of the c
omments..
Requirement of Service Standards:
Service to Citizens:
S. Services Service Success Service Unit Weight Data
No Weight Indicators Standards Source
Issue of GST concession certifi Maximum Time Working Records
1. cate for purchase of vehicle by 10.0 taken from date of 30 Days 10.0
persons with Orthopaedic Phys receipt of complete
application
ical disability via online portal
dhigecs.heavyindustry.gov.in
Redressal of grievances Issue of Records
2. 10.0 Acknowledgement Working
02 days 2.0
Online transfer of 02 Working 2.0
Application days
Sending of 30 Working 4.0
Action Taken days
Report
Disposal of appeal 30 Working 2.0
if any days
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RTI application 10.0 Transfer of
(This service is provided strictly application to other 05 Working 2.0
in terms of the provisions of RTI Departments days
Issue of
Act, 2005)
communication 30 Working 5.0
furnishing requisite days
information
Disposal of first 30 Working 3.0 Records
3. appeal days
Transactions with Central Public Sector Enterprises/Autonomous Bodies/Industrial
Associations etc.:
Decision on proposals of admin 10.0 Maximum time 90 Working 10.0 Records
istrative financial & other nature taken from date days
4. of receipt of
complete
Proposal
Recommendations to Custom 10.0 Maximum time 30 Working 10.0 Records
Department for concessional ra taken from date days
te of custom duty under ‘Project of receipt of
Import Scheme’ in respect of im complete
5.
ported machinery and equipme application.
nt for Capital Goods sectors, vi
z. Heavy Engineering, Heavy El
ectrical, and Auto Sector.
Decision on references 10.0 Maximum time 90 Working 10.0 Records
received from CPSEs, taken from date days
Autonomous Bodies under of receipt of
MHI and Industrial complete
Associations relating to: proposal /
a) Heavy Electrical reference
6.
Engineering
b) Heavy Engineering &
Machine Tools
c) Automobile & Allied Industrie
s
Demand Incentive under 10.0 Maximum time 30 Working 10.0 Records
FAME-India. taken from date Days
of receipt of
7.
complete
proposal
/reference
Transactions with Central Government Ministries / Departments / State & UT Governments /
Statutory Organizations:
8. Furnishing of comments on 10.0 Maximum time 30 Working 10.0 Records
references received from other taken from date of days
Ministries / Departments / State receipt of complete
Governments / Statutory proposal.
Organizations on policy matters
and individual references
relating to Project Development
Cell and investment
9. Furnishing of 10.0 Maximum time 30 Working 10.0 Records
technical comments to DGFT taken from date of days
in respect of proposal received receipt of complete
for proposal.
a) import of raw material
/component under Duty
Exemption Scheme,
b) Import of Restricted Items
10. Taking up issues with other 10.0 60 Working 10.0 Records
authorities for promoting the Maximum time days
prospects of CPSEs and taking taken from date of
follow-up action with CPSEs on receipt of complete
the references received from
proposal and
other
Ministries/Departments/Other furnishing of
Clients. comments
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Indicative Expectations from Service recipients:
SN Expectations from Service recipients
1. Proposal on administrative, financial & other issues should be as per norms.
2. Regular feed-back from Central Public Sector Enterprises / Industrial Associations /
Autonomous bodies under Ministry of Heavy Industries
3. Timely submission of Reports / Returns by Central Public Sector Enterprises / Industrial
Associations, etc.
4. Complete application along with documents for issue of GST concession certificate for
purchase of vehicle by persons with Orthopaedic Physical Disability (PWDs).
5. Proposals received from Ministries/Departments of Government of India/ State Governments /
Central Public Sector Enterprises / Institutions/ Industrial Associations, etc. seeking inputs/
technical advice should be self-contained and complete in all respects.
6. Complete application together with requisite details of buyers of electric vehicles from Regd.
Original Equipment Manufacturers (OEMs) regarding Demand Incentive under FAME-India.
Grievance Redressal Mechanism:
Nodal Officer for Public Grievances.
Shri Madan Pal Singh,
Joint Director
Ministry of Heavy Industries,
Udyog Bhawan, New Delhi –
110011.
Tele No.011- 23062515,
e-mail:
madanpal.singh@nic.in
Grievance Lodging Process:
Service recipients can lodge grievances at grievance portal at http://pgportal.gov.in .
Expectation from Complainant:
1. The subject matter of grievance should be clear with all relevant details furnished.
2. Complete address and telephone number, email address of the complainant to be indicated.
3. If the subject matter is within the exclusive jurisdiction of a Central Public Sector
Enterprise/Autonomous Body, the grievance/ complaint may be addressed directly to the
concerned authority.
Timeline of Response:
1. E-acknowledgement for grievances received through CPGRAMS – immediate.
2. Communication for Additional Information, if required – within 15 working days.
3. Action Taken Report – within 30 working days.
List of Stakeholders / Clients:
Sl. Stakeholders / Clients Description
No.
1. Persons with Orthopaedic Physically Disability (PWDs) seeking GST concession on purchase of car.
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2 Aggrieved persons sending public grievances to MHI/RTI Applicants
3. Companies/firms seeking grant of concessional rate of custom duty under ‘Project Import Scheme’.
4. CPSEs and Autonomous bodies under Ministry of Heavy Industries.
5. Registered Original Equipment Manufacturers (OEM) under FAME Scheme Phase II (Faster Adoption of
Manufacturing of (Hybrid &) Electric Vehicles in India)
Sl. Stakeholders / Clients Description
No.
6. Industrial Associations:
i. Automotive Component Manufacturers Association of India, (ACMA)
ii. Society of Indian Automobile Manufacturers, (SIAM)
iii. Indian Electrical and Electronics Manufacturers Association, (IEEMA)
iv. Industrial Area Manufacturer’s Association, (IAMA)
v. Tractor Manufacturer Association, (TMA)
vi. Indian Machine Tool Manufacturers Association, (IMTMA)
vii. Indian Textile Accessories & Machinery Manufacturer Association, (ITAMMA)
viii. Textile Machinery Manufacturers’ Association (India), (TMMA)
ix. Indian Printing Packaging & Allied Machinery Manufacturers’ Association, (IPAMA)
x. Process Plant & Machinery Association, (PPMAI)
xi. Confederation of Indian Industry, (CII)
xii. The Associated Chambers of Commerce and Industry of India, (ASSOCHAM)
xiii. Federation of Indian Chambers of Commerce & Industry, (FICCI)
7. Central Government Ministries/ Departments
NITI Aayog , Ministry of Finance, Ministry of Commerce & Industry, Ministry of Urban
Development, Ministry of Environment & Forest, Department of Personnel & Training, Ministry of
Non-Renewable Energy, Ministry of Power, Ministry of Labour & Employment, Ministry of
External Affairs, Ministry of Information and Broadcasting, Department of Administrative
Reforms and Public Administration, Ministry of Road Transport & Highways, Directorate
General of Foreign Trade, Department for Promotion of Industry and International Trade and
Promotion, Foreign Investment Promotion Board, Department of Science & Technology,
Department of Public Enterprises, Ministry of Railways, Department of North-East Region,
Press Information Bureau, Deptt. of Investment & Public Asset Management(DIPAM) etc.
8. State Governments / Union Territory Administrations.
List of Central Public Sector Enterprises under the administrative control of Ministry of Heavy
Industries:
S.No. Name & Address of CPSEs
Andrew Yule & Company, Yule House, 8, Dr. Rajendra Prasad Sarani, Kolkata –700001
(i)
Bharat Heavy Electricals Ltd., BHEL House, Siri Fort, Asian Games Village, New Delhi-110049
(ii)
(iii) BBJ Construction Co. Ltd., 27, RN Mukherjee Road, Kolkata-700001*
(iv) BHEL Electrical Machines Limited, Bedradka Post, Kasaragod-671124, Kerala
(v) Bharat Pumps & Compressors Ltd., Naini, Allahabad-211010
(vi) Richardson & Cruddas Ltd., Byculla Iron Works, PB No.4503, Sir JJ Road, Mumbai-400 008
(vii) Tungabhadra Steel Products Ltd., Distt. Bellary, Tungabhadra Dam – 583225.
(viii) Bridge & Roof Co. Ltd., 5th Floor, Kankaria Centre, 2/1, Russel Street, Kolkata 700071.
(ix) Cement Corporation of India Ltd., Core-5, Scope Complex, 7, Lodi Road, New Delhi-110003
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(x) Engineering Projects (I) Ltd., Core-3, Scope Complex, 7, Lodi Road, New Delhi-110003
(xi) Hindustan Paper Corporation. Ltd., Ruby Building, 75-C, Park Street, Kolkata-700016
(xii) Nagaland Pulp & Paper Corporation, PO Paper Nagar, District Mokokchung, Nagaland-798623
(xiii) Hindustan Newsprint Ltd, Newsprint Nagar, District Kottayanm Keralsa –686616
(xiv) HMT Ltd. 59, Bellary Road, Bangalore-560 032
(xv) HMT(I) Ltd., 59 Bellary Road, Bangalore-560032
(xvi) HMT Bearings Ltd., 59, Bellary Road, Bangalore-560 032.
HMT Machine Tools Ltd., 59, Bellary Road, Bangalore-560 032
(xvii)
(xviii) HMT Watches Ltd., 59, Bellary Road, Bangalore-560032.
(xix) HMT Chinar Watches, Zainakot, Srinagar -190017.
(xx) Hindustan Cables Ltd., 9, Elgin Road, Kolkata-700020
(xxi) Hindustan Salts Ltd., B-427, Pradhan Marg, Malviya Nagar, Jaipur-302017
(xxii) Sambhar Salts Ltd., B-427, Pradhan marg, Malvia Nagar, Jaipur-302017
Rajasthan Electronics & Instruments Ltd. (REIL), 2, Kanakpura Industrial Area, Jaipur-302012,
Rajasthan
(xxiii)
(xxiv) Heavy Engineering Corpn. Ltd., Plant Plaza Road, PO Dhurwa, Ranchi – 834004
(xxv) Hindustan Photo Films Manufacturing Company Ltd., Indu Nagar, Ootacamaund –643005 Tamil
Nadu.
(xxvi) Instrumentation Ltd., Jhalawar Road, Kota-5, Rajasthan.-324005.
(xxvii) Nepa Ltd., Nepa Nagar-450 221, Madhya Pradesh
(xxviii) Scooters India Ltd., Sarojini Nagar, PO Box No.1, Lucknow-226008
(xxix) Hooghly Printing Co. Ltd., Yule House, 8, Dr. Rajendra Prasad Sarani, Kolkata-700001
Date of Issue: /
/2021.
Next Charter Review Date: / /20
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File No. Q-15/1/2018-O&M AND PG CELL (Computer No. 17306)
Generated from eOffice by ARUN KUMAR SARKAR, DS (A K S), DEPUTY SECRETARY, DEPARTMENT OF HEAVY INDUSTRIES on 12/03/2026 03:01 pm