**Summary:**
This press release from the Reserve Bank of India (RBI), dated September 01, 2025, provides a status update on the processing of applications received under the Citizens Charter as of August 31, 2025. The revised Citizens Charter was released on July 1, 2025, following a comprehensive review of services offered by the RBI.
Key data points from July 1, 2025, to August 31, 2025, include:
* **Total Applications:** 48,875 (inclusive of 2,059 pending applications as of July 1, 2025, and 47,129 applications received during the period). 313 applications were referred back to applicants for additional information.
* **Applications Processed:** 45,751
* Within Timeline: 45,474 (99.4%)
* Beyond Timeline: 277 (0.6%)
* **Applications Pending:** 3,124
* Within Timeline: 3,089 (98.9%)
* Beyond Timeline: 35 (1.1%)
* 16 applications are awaiting inputs from external agencies/stakeholders, 5 are undergoing rationalisation of timelines and 14 are under process.
* Function-wise, the bulk of applications processed fell under Banker to Banks and Governments (19,774) and Currency Management (21,288).
The RBI intends to publish the status of performance under the Citizens Charter on the first of every month.
For further information, contact the Department of Communication, Central Office, Reserve Bank of India, Shahid Bhagat Singh Marg, Fort, Mumbai – 400 001. Phone: 022 2266 0502. Email: helpdoc@rbi.org.in. Website: www.rbi.org.in.
The press release number is 2025-2026/1021. The Chief General Manager is Puneet Pancholy.
Key Entities Referenced
Reserve Bank of India: The central bank of India, responsible for monetary policy and regulation of the banking system.
Citizens Charter: A document outlining the standards of service that the Reserve Bank of India provides to its citizens.
August 31, 2025: The end date for the period of application processing being reviewed in the press release.
July 1, 2025: The start date for the period of application processing being reviewed in the press release and the date the revised Citizens Charter was released.
Mumbai, Maharashtra: City in India where the Department of Communication, Central Office of the Reserve Bank of India is located.
Puneet Pancholy: Chief General Manager at Reserve Bank of India who released the press release.
Banker to Banks and Governments: One of the functions within the Reserve Bank of India responsible for processing applications.
Foreign Exchange Management: One of the functions within the Reserve Bank of India responsible for processing applications.
�ेस �काशनी PRESS RELEASE
भारतीय �रज़वर् बक�
RESERVE BANK OF INDIA
वबे साइट : www.rbi.org.in/hindi सचं ार िवभाग, क��ीय कायार्लय, शहीद भगत �संह माग,र् फोट,र् मबुं ई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मले /email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
September 01, 2025
Processing of Applications Received Under Citizen’s Charter
– Status as on August 31, 2025
A comprehensive review of the various services offered by Reserve Bank of India
under Citizens’ Charter and Regulatory Approvals was undertaken and the revised
Citizen’s Charter was released on July 1, 2025.
2. An analysis of the performance under the Citizen’s Charter during the months of
July and August 2025 has been carried out and the summary thereof is given below –
Description No. of Applications
A Applications pending as on July 1, 2025 2,059
B Applications received from July 1, 2025 to August 31, 2025 47,129
C Referred back to applicants for additional information 313
D Total (A+B-C) 48,875
Applications processed from July 1 to August 31, 2025 45,751
E – Within timeline 45,474 (99.4%)
– Beyond timeline 277 (0.6%)
Applications pending as on August 31, 2025 3,124
F – Within timeline 3,089 (98.9%)
– Beyond timeline 35* (1.1%)
* Awaiting inputs from external agencies / stakeholders (16), rationalisation of timelines (5), under
process (14)
Function-wise Status of Applications Received / Processed / Pending
No. of Applications
Processed Pending
Function
Total Within Beyond Within Beyond
timeline timeline timeline timeline
Banker to Banks and Governments 19,774 19,774 - - -
Currency Management 22,772 21,288 179 1,305 -
Debt Management 1,954 1,794 - 160 -
Financial Markets 20 17 - 3 -
Foreign Exchange Management 2,169 1,274 79 805 11
Payment and Settlement Systems 55 19 - 36 -
Regulation and Supervision 2,131 1,308 19 780 24
Total 48,875 45,474 277 3,089 353. Going forward, the status of performance under the Citizen’s Charter will be
published on the first of every month.
(Puneet Pancholy)
Press Release: 2025-2026/1021 Chief General Manager