**Executive Summary**
This press release, dated January 01, 2026, from the Reserve Bank of India, provides a status report on the processing of applications received under the Citizen's Charter as of December 31, 2025. The report includes an analysis of performance during December 2025, a function-wise status of applications, and an update on service reviews under the Citizen's Charter.
**Key Points / Main Content**
* **Overall Application Status:**
* Applications pending at the beginning of December 2025: 3,217
* Applications received during December 2025: 24,544
* Applications referred back to applicants for additional information: 388
* Total applications for processing: 27,373
* Applications processed during December 2025: 23,981 (99.8% within timeline, 0.2% beyond timeline)
* Applications pending at the end of December 2025: 3,392 (99.5% within timeline, 0.5% beyond timeline; includes 18 applications awaiting inputs from external agencies).
* **Function-wise Application Status:**
* Provides a breakdown of application status by function, including the number of applications received, processed within and beyond the timeline, and pending within and beyond the timeline.
* Functions include: Banker to Banks and Governments, Currency Management, Debt Management, Financial Markets, FinTech, Foreign Exchange Management, Payment and Settlement Systems, and Regulation and Supervision.
* **Citizen's Charter Service Review:**
* The Reserve Bank of India regularly reviews the services covered under its Citizen's Charter.
* Recent review outcomes:
* Eliminated the need for approval for 11 services relating to UCBs.
* Merged 2 services.
* Separated 6 services into 14 to provide more granular service offerings.
* The number of services under the Charter now stands at 200.
* The timeline for 17 services has been reduced.
**Impact Analysis**
**Stakeholder: Applicants seeking services from the Reserve Bank of India**
* **Impact:** Applicants can gauge the efficiency and timeliness of the application processing, as well as specific function-wise status. The review of Citizen's Charter services should lead to improved and more efficient service delivery.
* **Action Required:** Applicants should review the updated Citizen's Charter for changes that affect their applications and expectations regarding processing timelines.
**Stakeholder: Reserve Bank of India (RBI) Staff**
* **Impact:** RBI staff are accountable for the performance metrics outlined in the report, and may need to adjust processes based on the review outcomes.
* **Action Required:** Staff needs to adhere to the revised procedures and timelines resulting from the service review, and ensure efficient application processing.
**Stakeholder: Urban Cooperative Banks (UCBs)**
* **Impact:** UCBs will benefit from the elimination of the need for approval for 11 services, streamlining processes.
* **Action Required:** UCBs should familiarize themselves with the updated list of services that no longer require approval.
Key Entities Referenced
Citizen's Charter: A charter outlining the services provided by the Reserve Bank of India and the associated timelines, focusing on transparency and accountability.
Reserve Bank of India: The central bank of India, responsible for regulating the financial system and managing the country's currency.
Mumbai: The location of the Reserve Bank of India's central office, and the base from which the Citizen's Charter is administered.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व ब ैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
January 01, 2026
Processing of Applications Received Under the Citizen’s Charter –
Status as on December 31, 2025
A) Analysis of the performance under the Citizen’s Charter during the month of
December 2025 has been carried out, and the summary thereof is given below –
Description No. of Applications
A Applications pending at the beginning of the month 3,217
B Applications received during the month 24,544
C Referred back to applicants for additional information 388
Total (A+B-C) 27,373
Applications processed during the month 23,981
D
– Within timeline 23,938 (99.8%)
– Beyond timeline 43 (0.2%)
Applications pending at the end of the month 3,392
E
– Within timeline 3,374 (99.5%)
– Beyond timeline 18* (0.5%)
* Awaiting inputs from external agencies (15), under process (3)
Function-wise Status of Applications Received / Processed / Pending
No. of Applications
Processed Pending
Function
Total Within Beyond Within Beyond
timeline timeline timeline timeline
Banker to Banks and Governments 10,494 10,494 - - -
Currency Management 12,063 10,689 2 1,371 1
Debt Management 1,195 1,018 - 177 -
Financial Markets 7 6 - 1 -
FinTech 1 - - 1 -
Foreign Exchange Management 2,178 1,179 20 964 15
Payment and Settlement Systems 67 17 5 45 -
Regulation and Supervision 1,368 535 16 815 2
Total 27,373 23,938 43 3,374 18B) The Reserve Bank of India regularly reviews the services covered under its Citizen’s
Charter and based on the recent review – (i) the requirement of approval for 11
services relating to UCBs has been done away with, (ii) 2 services have been merged,
and (iii) 6 services have been made more granular by separation into 14 services.
Accordingly, the number of services under the Charter stands at 200. The timeline for
17 services has been reduced.
(Brij Raj)
Press Release: 2025-2026/1828 Chief General Manager