**Executive Summary**
This press release from the Reserve Bank of India, dated January 01, 2026, provides a status update on the processing of applications received under the Citizen's Charter as of December 31, 2025. It summarises the volume of applications received, processed, and pending, along with a function-wise breakdown. Additionally, it notes a recent review of services covered under the Citizen's Charter that resulted in adjustments to the number of services offered and their timelines.
**Key Points / Main Content**
* **Application Volume (December 2025):**
* Applications pending at the beginning of the month: 3,217
* Applications received during the month: 24,544
* Applications referred back: 388
* Total applications: 27,373
* Applications processed during the month: 23,981 (99.8% within timeline, 0.2% beyond)
* Applications pending at the end of the month: 3,392 (99.5% within timeline, 0.5% beyond, including 18 awaiting inputs from external agencies and under process)
* **Function-wise Status:**
* Details provided for applications received, processed (within and beyond timeline), and pending (within and beyond timeline) for the following functions:
* Banker to Banks and Governments
* Currency Management
* Debt Management
* Financial Markets
* FinTech
* Foreign Exchange Management
* Payment and Settlement Systems
* Regulation and Supervision
* **Citizen's Charter Review:**
* Recent review led to adjustments in the services covered:
* Approval requirement removed for 11 services related to UCBs
* 2 services merged
* 6 services separated into 14 services
* Number of services under the Charter now stands at 200.
* Timeline reduced for 17 services.
**Impact Analysis**
**RBI Chief General Manager (Brij Raj)**
* **Impact:** Responsible for communicating the performance of the Citizen's Charter.
* **Action Required:** Ensure awareness of the updated number of services under the Charter and adjusted timelines.
**General Public/Applicants using RBI Services**
* **Impact:** Affected by changes to the services offered under the Citizen's Charter, including the elimination of approval requirements for some services and adjusted timelines.
* **Action Required:** Take note of the updated list of services and revised timelines for improved service delivery.
Key Entities Referenced
Citizen's Charter: A document outlining the standards of service and entitlements of citizens regarding the services provided by an organization; the policy being reported on is about application processing status under this charter.
Reserve Bank of India: The central bank of India, responsible for the policy and the data presented in the press release.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व ब ैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
January 01, 2026
Processing of Applications Received Under the Citizen’s Charter –
Status as on December 31, 2025
A) Analysis of the performance under the Citizen’s Charter during the month of
December 2025 has been carried out, and the summary thereof is given below –
Description No. of Applications
A Applications pending at the beginning of the month 3,217
B Applications received during the month 24,544
C Referred back to applicants for additional information 388
Total (A+B-C) 27,373
Applications processed during the month 23,981
D
– Within timeline 23,938 (99.8%)
– Beyond timeline 43 (0.2%)
Applications pending at the end of the month 3,392
E
– Within timeline 3,374 (99.5%)
– Beyond timeline 18* (0.5%)
* Awaiting inputs from external agencies (15), under process (3)
Function-wise Status of Applications Received / Processed / Pending
No. of Applications
Processed Pending
Function
Total Within Beyond Within Beyond
timeline timeline timeline timeline
Banker to Banks and Governments 10,494 10,494 - - -
Currency Management 12,063 10,689 2 1,371 1
Debt Management 1,195 1,018 - 177 -
Financial Markets 7 6 - 1 -
FinTech 1 - - 1 -
Foreign Exchange Management 2,178 1,179 20 964 15
Payment and Settlement Systems 67 17 5 45 -
Regulation and Supervision 1,368 535 16 815 2
Total 27,373 23,938 43 3,374 18B) The Reserve Bank of India regularly reviews the services covered under its Citizen’s
Charter and based on the recent review – (i) the requirement of approval for 11
services relating to UCBs has been done away with, (ii) 2 services have been merged,
and (iii) 6 services have been made more granular by separation into 14 services.
Accordingly, the number of services under the Charter stands at 200. The timeline for
17 services has been reduced.
(Brij Raj)
Press Release: 2025-2026/1828 Chief General Manager