**Executive Summary**
This document presents the status of applications processed under the Reserve Bank of India's Citizen's Charter for February 2026. It details the number of applications received, processed, and pending, with a focus on adherence to timelines. The Reserve Bank also reports on a recent review of its Citizen's Charter services.
**Key Points / Main Content**
* **Application Processing Status (as of February 28, 2026):**
* Applications pending at the beginning of February 2026: 2,833
* Applications received during February 2026: 20,449
* Applications referred back for additional information: 517
* Total applications considered: 22,765
* Applications processed during February 2026: 19,570 (99.8% within timeline, 0.2% beyond timeline)
* Applications pending at the end of February 2026: 3,195 (99.5% within timeline, 0.5% beyond timeline)
* **Function-wise Status of Applications:**
* **Banker to Banks and Governments:** All 8,552 applications were processed within the timeline.
* **Currency Management:** Out of 9,426 applications, 8,238 were processed within the timeline, with 14 pending within the timeline and 1,174 pending beyond the timeline.
* **Debt Management:** 967 applications were processed within the timeline, with 245 pending beyond the timeline.
* **Financial Markets:** 15 out of 16 applications were processed within the timeline, with 1 pending beyond the timeline.
* **FinTech:** All 18 applications were processed within the timeline.
* **Foreign Exchange Management:** 1,202 applications were processed within the timeline, with 1,032 pending within the timeline and 13 pending beyond the timeline.
* **Payment and Settlement Systems:** 20 applications were processed within the timeline, with 2 pending within the timeline and 20 pending beyond the timeline.
* **Regulation and Supervision:** 544 applications were processed within the timeline, with 4 pending within the timeline and 688 pending beyond the timeline.
* **Citizen's Charter Review:**
* The Reserve Bank of India regularly reviews services under its Citizen's Charter.
* A recent review resulted in the inclusion of one new service.
* The requirement for approval of one service has been removed.
* The total number of services under the charter remains at 200.
**Impact Analysis**
**Applicants / Stakeholders:**
* **Impact:** Applicants whose applications are processed within or beyond the stipulated timelines are directly affected. The review of the Citizen's Charter may lead to new services being available or simplified processes for existing services.
* **Action Required:** No specific action is mentioned for applicants.
**Reserve Bank of India (RBI):**
* **Impact:** The RBI is responsible for processing applications and adhering to the Citizen's Charter timelines. The review indicates an ongoing effort to refine service offerings and processes.
* **Action Required:** Continue to process applications according to the Citizen's Charter, monitor performance against timelines, and implement changes arising from the charter review.
Key Entities Referenced
Citizen's Charter: The framework under which the Reserve Bank of India operates and processes applications, reviewed for performance.
Reserve Bank of India: The primary regulatory body issuing this press release and managing the Citizen's Charter.
Mumbai: The central location from which the Reserve Bank of India operates and issues communications.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय �रज़वर् बैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार िवभाग, केंद्रीय कायार्लय, शहीद भगत िसंह मागर्, फोटर्, मुंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
March 02, 2026
Processing of Applications Received Under the Citizen’s Charter
– Status as on February 28, 2026
Analysis of the performance under the Citizen’s Charter during the month of
February 2026 has been carried out, and the summary thereof is given below –
Description No. of Applications
A Applications pending at the beginning of the month 2,833
B Applications received during the month 20,449
C Referred back to applicants for additional information 517
Total (A+B-C) 22,765
Applications processed during the month 19,570
D
– Within timeline 19,538 (99.8%)
– Beyond timeline 32 (0.2%)
Applications pending at the end of the month 3,195
E
– Within timeline 3,178 (99.5%)
– Beyond timeline 17* (0.5%)
* Awaiting inputs from external agencies (13), under process (4)
Function-wise Status of Applications Received / Processed / Pending
No. of Applications
Processed Pending
Function
Total Within Beyond Within Beyond
timeline timeline timeline timeline
Banker to Banks and Governments 8,552 8,552 - - -
Currency Management 9,426 8,238 14 1,174 -
Debt Management 1,212 967 - 245 -
Financial Markets 16 15 - 1 -
FinTech 18 - - 18 -
Foreign Exchange Management 2,259 1,202 12 1,032 13
Payment and Settlement Systems 44 20 2 20 2
Regulation and Supervision 1,238 544 4 688 2
Total 22,765 19,538 32 3,178 17The Reserve Bank of India regularly reviews the services covered under its
Citizen’s Charter and based on the recent review, one service has been included, while
the requirement for approval of one service has been done away with, thereby
retaining the number of services at 200.
(Brij Raj)
Press Release: 2025-2026/2205 Chief General Manager