This is a press release from the Reserve Bank of India, dated February 02, 2026, regarding the processing of applications received under the Citizen's Charter as of January 31, 2026.
The total applications were 22,765, including 3,392 pending from the beginning of the month and 19,850 received during the month and 477 were referred back to applicants for additional information. 19,932 applications were processed during the month, with 19,916 (99.9%) processed within the timeline and 16 (0.1%) processed beyond the timeline. 2,833 applications were pending at the end of the month, with 2,812 (99.3%) within the timeline and 21 (0.7%) beyond the timeline with 18 awaiting inputs from external agencies and 3 under process.
A function-wise status of applications is provided, detailing the total applications, processed within and beyond the timeline, and pending within and beyond the timeline, for the following functions:
* Banker to Banks and Governments: 8,043 total applications, 8,043 processed within timeline.
* Currency Management: 10,105 total applications, 9,214 processed within timeline, 3 processed beyond timeline, 888 pending within timeline.
* Debt Management: 1,129 total applications, 930 processed within timeline, 199 pending within timeline.
* Financial Markets: 15 total applications, 12 processed within timeline, 3 pending within timeline.
* FinTech: 1 total application, 1 processed within timeline.
* Foreign Exchange Management: 2,187 total applications, 1,219 processed within timeline, 10 processed beyond timeline, 940 pending within timeline, 18 pending beyond timeline.
* Payment and Settlement Systems: 62 total applications, 26 processed within timeline, 34 pending within timeline, 2 pending beyond timeline.
* Regulation and Supervision: 1,223 total applications, 472 processed within timeline, 3 processed beyond timeline, 747 pending within timeline, 1 pending beyond timeline.
The press release number is 2025-2026/2034. The contact person is Brij Raj, Chief General Manager. The RBI website is www.rbi.org.in and the email is helpdoc@rbi.org.in. The Department of Communication's phone number is 022-2266 0502.
Key Entities Referenced
Citizen's Charter: A document specifying the standards of services that the Reserve Bank of India provides to the public.
Reserve Bank of India: The central bank of India, responsible for monetary policy and regulation of the banking system.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व ब ैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
February 02, 2026
Processing of Applications Received Under the Citizen’s Charter
– Status as on January 31, 2026
Analysis of the performance under the Citizen’s Charter during the month of
January 2026 has been carried out, and the summary thereof is given below –
Description No. of Applications
A Applications pending at the beginning of the month 3,392
B Applications received during the month 19,850
C Referred back to applicants for additional information 477
Total (A+B-C) 22,765
Applications processed during the month 19,932
D – Within timeline 19,916 (99.9%)
– Beyond timeline 16 (0.1%)
Applications pending at the end of the month 2,833
E – Within timeline 2,812 (99.3%)
– Beyond timeline 21* (0.7%)
* Awaiting inputs from external agencies (18), under process (3)
Function-wise Status of Applications Received / Processed / Pending
No. of Applications
Processed Pending
Function
Total Within Beyond Within Beyond
timeline timeline timeline timeline
Banker to Banks and Governments 8,043 8,043 - - -
Currency Management 10,105 9,214 3 888 -
Debt Management 1,129 930 - 199 -
Financial Markets 15 12 - 3 -
FinTech 1 - - 1 -
Foreign Exchange Management 2,187 1,219 10 940 18
Payment and Settlement Systems 62 26 - 34 2
Regulation and Supervision 1,223 472 3 747 1
Total 22,765 19,916 16 2,812 21
(Brij Raj)
Press Release: 2025-2026/2034 Chief General Manager