As of January 31, 2026, a total of 22,765 applications were processed under the Citizen's Charter. This number is the sum of 3,392 applications pending at the beginning of the month, 19,850 applications received during the month, minus 477 applications referred back to applicants for additional information. 19,932 applications were processed during the month, with 19,916 (99.9%) processed within the timeline and 16 (0.1%) processed beyond the timeline. 2,833 applications were pending at the end of the month, with 2,812 (99.3%) within the timeline and 21 (0.7%) beyond the timeline, awaiting inputs from external agencies (18) and under process (3).
A function-wise breakdown of the applications received, processed, and pending is also available:
* Banker to Banks and Governments: Total 8,043, Processed Within Timeline 8,043, Pending Within Timeline: 0
* Currency Management: Total 10,105, Processed Within Timeline 9,214, Processed Beyond Timeline 3, Pending Within Timeline 888.
* Debt Management: Total 1,129, Processed Within Timeline 930, Pending Within Timeline 199
* Financial Markets: Total 15, Processed Within Timeline 12, Pending Within Timeline 3
* FinTech: Total 1, Processed Within Timeline 1,
* Foreign Exchange Management: Total 2,187, Processed Within Timeline 1,219, Processed Beyond Timeline 10, Pending Within Timeline 940, Pending Beyond Timeline 18
* Payment and Settlement Systems: Total 62, Processed Within Timeline 26, Pending Within Timeline 34, Pending Beyond Timeline 2
* Regulation and Supervision: Total 1,223, Processed Within Timeline 472, Processed Beyond Timeline 3, Pending Within Timeline 747, Pending Beyond Timeline 1
The contact information for the Department of Communication is Central Office, Shahid Bhagat Singh Marg, Fort, Mumbai - 400 001, Phone: 022 - 2266 0502, Website: www.rbi.org.in, email: helpdoc@rbi.org.in. This press release is numbered 2025-2026/2034 and is issued by (Brij Raj), Chief General Manager, on February 02, 2026.
Key Entities Referenced
Citizen's Charter: Framework governing the processing of applications, used for performance analysis in the press release.
Reserve Bank of India: Issuer of the press release regarding application processing under the Citizen's Charter.
Mumbai: Location of the Central Office of the Reserve Bank of India.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व ब ैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
February 02, 2026
Processing of Applications Received Under the Citizen’s Charter
– Status as on January 31, 2026
Analysis of the performance under the Citizen’s Charter during the month of
January 2026 has been carried out, and the summary thereof is given below –
Description No. of Applications
A Applications pending at the beginning of the month 3,392
B Applications received during the month 19,850
C Referred back to applicants for additional information 477
Total (A+B-C) 22,765
Applications processed during the month 19,932
D – Within timeline 19,916 (99.9%)
– Beyond timeline 16 (0.1%)
Applications pending at the end of the month 2,833
E – Within timeline 2,812 (99.3%)
– Beyond timeline 21* (0.7%)
* Awaiting inputs from external agencies (18), under process (3)
Function-wise Status of Applications Received / Processed / Pending
No. of Applications
Processed Pending
Function
Total Within Beyond Within Beyond
timeline timeline timeline timeline
Banker to Banks and Governments 8,043 8,043 - - -
Currency Management 10,105 9,214 3 888 -
Debt Management 1,129 930 - 199 -
Financial Markets 15 12 - 3 -
FinTech 1 - - 1 -
Foreign Exchange Management 2,187 1,219 10 940 18
Payment and Settlement Systems 62 26 - 34 2
Regulation and Supervision 1,223 472 3 747 1
Total 22,765 19,916 16 2,812 21
(Brij Raj)
Press Release: 2025-2026/2034 Chief General Manager