As of November 30, 2025, an analysis of the performance under the Citizen's Charter shows there were 2,861 applications pending at the beginning of the month, with 24,078 applications received during the month and 397 applications referred back to applicants for additional information, resulting in a total of 26,542 applications. 23,325 applications were processed during the month, with 23,286 (99.8%) processed within the timeline and 39 (0.2%) processed beyond the timeline. At the end of the month, 3,217 applications were pending, with 3,202 (99.5%) within the timeline and 15 (0.5%) beyond the timeline.
Function-wise status of applications received, processed, and pending: Banker to Banks and Governments (Total: 10,644, Processed Within timeline: 10,643, Processed Beyond Timeline: 1); Currency Management (Total: 11,537, Processed Within timeline: 10,344, Processed Beyond Timeline: 1, Pending Within timeline: 1,192); Debt Management (Total: 1,139, Processed Within timeline: 862, Processed Beyond Timeline: 1, Pending Within timeline: 276); Financial Markets (Total: 11, Processed Within timeline: 10, Pending Within timeline: 1); FinTech (Total: 1, Processed Within timeline: 1); Foreign Exchange Management (Total: 1,886, Processed Within timeline: 932, Processed Beyond Timeline: 11, Pending Within timeline: 928, Pending Beyond timeline: 15); Payment and Settlement Systems (Total: 36, Processed Within timeline: 16, Processed Beyond Timeline: 4, Pending Within timeline: 16); Regulation and Supervision (Total: 1,288, Processed Within timeline: 478, Processed Beyond Timeline: 22, Pending Within timeline: 788). In total there were 26,542 applications with 23,286 processed within the timeline, 39 processed beyond the timeline, 3,202 pending within the timeline and 15 pending beyond the timeline.
Contact information: Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort, Mumbai - 400 001. Phone: 022 - 2266 0502. Website: www.rbi.org.in/hindi, Email: helpdoc@rbi.org.in. Press Release: 2025-2026/1597. Brij Raj, Chief General Manager. December 01, 2025.
Key Entities Referenced
Citizen's Charter: Referenced policy document of the Reserve Bank of India, used to measure performance.
Reserve Bank of India: The central bank of India; the releasing organization.
Mumbai: Location of the Department of Communication, Central Office of the Reserve Bank of India
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
वेबसाइट
:
www.rbi.org.in/hindi
संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
December 01, 2025
Processing of Applications Received Under the Citizen’s Charter
– Status as on November 30, 2025
Analysis of the performance under the Citizen’s Charter during the month of
November 2025 has been carried out, and the summary thereof is given below –
Description No. of Applications
A Applications pending at the beginning of the month 2,861
B Applications received during the month 24,078
C Referred back to applicants for additional information 397
Total (A+B-C) 26,542
Applications processed during the month 23,325
D – Within timeline 23,286 (99.8%)
– Beyond timeline 39 (0.2%)
Applications pending at the end of the month 3,217
E – Within timeline 3,202 (99.5%)
– Beyond timeline 15* (0.5%)
* Awaiting inputs from external agencies (14), under process (1)
Function-wise Status of Applications Received / Processed / Pending
No. of Applications
Processed Pending
Function
Total Within Beyond Within Beyond
timeline timeline timeline timeline
Banker to Banks and Governments 10,644 10,643 - 1 -
Currency Management 11,537 10,344 1 1,192 -
Debt Management 1,139 862 1 276 -
Financial Markets 11 10 - 1 -
FinTech 1 1 - - -
Foreign Exchange Management 1,886 932 11 928 15
Payment and Settlement Systems 36 16 4 16 -
Regulation and Supervision 1,288 478 22 788 -
Total 26,542 23,286 39 3,202 15
(Brij Raj)
Press Release: 2025-2026/1597 Chief General Manager