As of November 30, 2025, the Reserve Bank of India processed applications received under the Citizen's Charter.
* Applications pending at the beginning of the month: 2,861
* Applications received during the month: 24,078
* Applications referred back to applicants for additional information: 397
* Total applications (A+B-C): 26,542
* Applications processed during the month: 23,325 (99.8% within timeline, 0.2% beyond timeline)
* Applications pending at the end of the month: 3,217 (99.5% within timeline, 0.5% beyond timeline, with 14 awaiting inputs from external agencies and 1 under process).
Function-wise status of applications:
| Function | Total | Processed (Within timeline) | Processed (Beyond timeline) | Pending (Within timeline) | Pending (Beyond timeline) |
| -------------------------------- | ------- | ------------------------- | -------------------------- | ----------------------- | ------------------------ |
| Banker to Banks and Governments | 10,644 | 10,643 | 1 | - | - |
| Currency Management | 11,537 | 10,344 | 1 | 1,192 | - |
| Debt Management | 1,139 | 862 | 1 | 276 | - |
| Financial Markets | 11 | 10 | - | 1 | - |
| FinTech | 1 | 1 | - | - | - |
| Foreign Exchange Management | 1,886 | 932 | 11 | 928 | 15 |
| Payment and Settlement Systems | 36 | 16 | 4 | 16 | - |
| Regulation and Supervision | 1,288 | 478 | 22 | 788 | - |
| **Total** | **26,542** | **23,286** | **39** | **3,202** | **15** |
For inquiries, contact helpdoc@rbi.org.in or call 022 - 2266 0502. The press release number is 2025-2026/1597. Brij Raj, Chief General Manager.
Key Entities Referenced
Citizen's Charter: Policy document under which applications are processed.
Reserve Bank of India: Issuer of the press release and the governing body for the reported application processing.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
वेबसाइट
:
www.rbi.org.in/hindi
संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
December 01, 2025
Processing of Applications Received Under the Citizen’s Charter
– Status as on November 30, 2025
Analysis of the performance under the Citizen’s Charter during the month of
November 2025 has been carried out, and the summary thereof is given below –
Description No. of Applications
A Applications pending at the beginning of the month 2,861
B Applications received during the month 24,078
C Referred back to applicants for additional information 397
Total (A+B-C) 26,542
Applications processed during the month 23,325
D – Within timeline 23,286 (99.8%)
– Beyond timeline 39 (0.2%)
Applications pending at the end of the month 3,217
E – Within timeline 3,202 (99.5%)
– Beyond timeline 15* (0.5%)
* Awaiting inputs from external agencies (14), under process (1)
Function-wise Status of Applications Received / Processed / Pending
No. of Applications
Processed Pending
Function
Total Within Beyond Within Beyond
timeline timeline timeline timeline
Banker to Banks and Governments 10,644 10,643 - 1 -
Currency Management 11,537 10,344 1 1,192 -
Debt Management 1,139 862 1 276 -
Financial Markets 11 10 - 1 -
FinTech 1 1 - - -
Foreign Exchange Management 1,886 932 11 928 15
Payment and Settlement Systems 36 16 4 16 -
Regulation and Supervision 1,288 478 22 788 -
Total 26,542 23,286 39 3,202 15
(Brij Raj)
Press Release: 2025-2026/1597 Chief General Manager