This press release, dated November 01, 2025, from the Reserve Bank of India (RBI), provides a status update on the processing of applications received under the Citizen's Charter as of October 31, 2025.
Key data points include:
* Applications pending at the beginning of October: 2,759
* Applications received during October: 21,090
* Applications referred back to applicants: 410
* Total applications (A+B-C): 23,439
* Applications processed during October: 20,578 (20,539 within timeline (99.8%), 39 beyond timeline (0.2%))
* Applications pending at the end of October: 2,861 (2,848 within timeline (99.5%), 13 beyond timeline (0.5%))
* 13 applications awaiting inputs from external agencies.
A function-wise breakdown of applications received, processed (within and beyond timeline), and pending (within and beyond timeline) is provided for:
* Banker to Banks and Governments
* Currency Management
* Debt Management
* Financial Markets
* Foreign Exchange Management
* Payment and Settlement Systems
* Regulation and Supervision
The total applications processed within the timeline were 20,539 and 39 applications were processed beyond the timeline. There were 2,848 and 13 applications pending within and beyond the timeline respectively.
The press release number is 2025-2026/1436.
Contact Information:
* Website: www.rbi.org.in
* Email: helpdoc@rbi.org.in
* Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort, Mumbai - 400 001
* Phone: 022 - 2266 0502
The Chief General Manager is Brij Raj.
Key Entities Referenced
Citizen's Charter: Framework outlining standards of service delivery, grievance redressal mechanisms, and transparency for government organizations.
Reserve Bank of India: The central bank of India.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व ब ैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
November 01, 2025
Processing of Applications Received Under the Citizen’s Charter
– Status as on October 31, 2025
Analysis of the performance under the Citizen’s Charter during the month of
October 2025 has been carried out, and the summary thereof is given below –
Description No. of Applications
A Applications pending at the beginning of the month 2,759
B Applications received during the month 21,090
C Referred back to applicants for additional information 410
Total (A+B-C) 23,439
Applications processed during the month 20,578
D
– Within timeline 20,539 (99.8%)
– Beyond timeline 39 (0.2%)
Applications pending at the end of the month 2,861
E
– Within timeline 2,848 (99.5%)
– Beyond timeline 13* (0.5%)
* Awaiting inputs from external agencies
Function-wise Status of Applications Received / Processed / Pending
No. of Applications
Processed Pending
Function
Total Within Beyond Within Beyond
timeline timeline timeline timeline
Banker to Banks and Governments 8,645 8,645 - - -
Currency Management 10,693 9,473 1 1,219 -
Debt Management 1,003 852 4 147 -
Financial Markets 9 7 - 2 -
Foreign Exchange Management 1,895 1,066 10 806 13
Payment and Settlement Systems 37 15 3 19 -
Regulation and Supervision 1,157 481 21 655 -
Total 23,439 20,539 39 2,848 13
(Brij Raj)
Press Release: 2025-2026/1436 Chief General Manager