**Executive Summary**
This report highlights the growth of the Indian Railways' RailOne App, which recorded 2.57 crore downloads and an average of 7.64 lakh daily ticket bookings as of March 15, 2026. The platform integrates various passenger services, including reserved and unreserved ticketing, into a single interface to enhance digital accessibility. Approximately 88% of all reserved tickets are now booked online, supported by both digital platforms and a network of specialized ticketing agents.
**Key Points / Main Content**
**RailOne App Features and Adoption**
* **Integrated Services:** The app combines the Passenger Reservation System (PRS) and Unreserved Ticketing System (UTS) into one platform.
* **Comprehensive Functionality:** Users can access platform ticketing, train enquiries, PNR status, and Railmadad services via a single login.
* **Security and Accessibility:** The app includes advanced security and privacy measures and is available for download on both Android and Apple platforms.
* **Usage Statistics:** As of March 15, 2026, the app has facilitated 7.64 lakh average daily bookings, contributing to the 88% total share of online reserved ticket bookings.
**Ticketing Agent Schemes**
* **Unreserved Ticketing Agents:** Roles include Halt agents, Jan Sadharan Ticket Booking Sevak (JTBS), Station Ticket Booking Agents (STBA), and M-UTS Sahayaks.
* **Reserved Ticketing Agents:** Yatri Tickets Suvidha Kendra Licensees (YTSKL) are authorized to issue both reserved and unreserved tickets.
* **IRCTC Agents:** The Indian Railway Catering & Tourism Corporation engages specific E-ticketing agents for reserved tickets.
**Agent Eligibility and Tenure**
* **Self-Employment Focus:** No prior experience is required for Halt agents, JTBS, STBA, or M-UTS Sahayaks, specifically to promote self-employment for educated youth in rural and semi-urban areas.
* **Professional Requirements:** YTSKL applicants must have a minimum of two years of experience in Railway Ticketing.
* **Appointment Terms:** Agents are appointed for fixed tenures; renewal and fresh applications are processed continuously upon the expiry of terms or for breaches of conditions.
**Impact Analysis**
**Passengers**
**Impact**
Passengers benefit from a streamlined booking process that replaces conventional counter bookings with a mobile-first solution for all service needs.
**Action Required**
Download the RailOne App from the Android Play Store or Apple App Store and register for integrated service access.
**Educated Unemployed Youth (Rural and Semi-urban)**
**Impact**
Increased opportunities for self-employment through agent schemes that do not require prior technical experience.
**Action Required**
Apply for agent positions (Halt, JTBS, STBA, M-UTS) as fresh applications are invited by the Railways.
**Experienced Ticketing Professionals**
**Impact**
Eligible individuals can expand their business by applying for YTSKL licenses to handle both reserved and unreserved ticketing.
**Action Required**
Verify a minimum of two years of experience in Railway Ticketing before applying for the YTSKL license.
**Existing Ticketing Agents**
**Impact**
Agents are subject to fixed tenures and performance-based renewals.
**Action Required**
Ensure compliance with terms and conditions to avoid termination and monitor for tenure renewal cycles.
Key Entities Referenced
RailOne App: An integrated mobile application by Indian Railways that combines reserved (PRS), unreserved (UTS), and platform ticketing services into a single platform.
Passenger Reservation System (PRS): The centralized technological framework for booking reserved railway tickets, now accessible via mobile applications.
Unreserved Ticketing System (UTS): The digital system for issuing unreserved and platform tickets, aimed at reducing counter congestion through mobile-based booking.
Indian Railway Catering and Tourism Corporation (IRCTC): The primary entity facilitating online reserved ticket bookings and the engagement of e-ticketing agents.
Yatri Tickets Suvidha Kendra Licensee (YTSKL): A scheme for engaging private agents to issue both reserved and unreserved tickets, requiring prior experience in railway ticketing.
Ministry of Railways
RailOne App Becoming Popular Among
Passengers with Total 2.57 crore Downloads and
7.64 lakh Average Daily Ticket Bookings
RailOne Brings the Passenger Reservation System (PRS)
Facility as well as Unreserved Ticketing System (UTS) to
Passengers’ Palm
Besides Platform Ticketing, RailOne Integrates Train & PNR
Enquiry, and Railmadad Services into a Single Platform
Approximately 88% of Reserved Tickets Are Being Booked
Online in Indian Railways
Posted On: 18 MAR 2026 4:07PM by PIB Delhi
With a view to facilitating passengers in booking both reserved and unreserved tickets, Indian Railways
has introduced various technological solutions, such as the RailOne App, which is in addition to the
conventional modes of booking through counters of Indian Railways. Through this app., passengers can
book reserved as well as unreserved tickets on mobile phone. This, in effect, brings the Passenger
Reservation System (PRS) facility as well as Unreserved Ticketing System (UTS) to passengers’ palm.
The RailOne App has advanced security and privacy measures.
The total number of downloads of RailOne App and number of daily average tickets booked (both
reserved and unreserved) through it (till 15-03-2026) are tabulated below:
Total number of downloads 2.57 Cr.
Average daily number of tickets booked 7.64 Lakh
The App combines all the public facing services of Indian Railways like reserved ticketing, unreserved
ticketing and platform ticketing, train enquiry, PNR enquiry, Railmadad, etc. into a single platform. The
users can avail all these services in integrated manner through single login. The RailOne App can be
downloaded from Android Play Store and Apple App Store and registration is user friendly. In addition,
passengers also have the facility to book reserved tickets through the app/website of Indian Railway
Catering and Tourism Corporation. At present approximately 88% of reserved tickets are being booked
online.
Further, Indian Railways also engages various types of agents which are as follows:
Unreserved ticketsi. Halt agents
ii. Jan Sadharan Ticket Booking Sevak (JTBS)
iii.Station Ticket Booking Agents (STBA)
iv. M-UTS Sahayaks
Reserved as well as unreserved tickets
i. Yatri Tickets Suvidha Kendra Licensee (YTSKL)
In addition, Indian Railway Catering & Tourism Corporation (IRCTC) engages E-ticketing agents for
issuing reserved e-tickets.
There is no condition for having experience in issuing railway tickets for getting engaged as Halt agent,
JTBS, STBA and M-UTS Sahayak. As such, these schemes are open to eligible individuals including
educated unemployed youth and hence promote self-employment and improve access to railway ticketing
facilities especially in rural and semi-urban area. Since in addition to unreserved tickets, YTSKLs also
issue reserved tickets, which require a basic understanding of Railway Ticketing, for YTSKLs, a minimum
of 02 years’ experience in Railway Ticketing is required.
Agents are appointed for a fixed tenure in accordance with the scheme’s terms and conditions and may be
terminated for any breach of those terms. Renewal of appointments and the invitation of fresh applications
upon expiry of tenure is a continuous and ongoing process.
This information was provided by the Union Minister for Railways, Information & Broadcasting and
Electronics & Information Technology, Shri Ashwini Vaishnaw, in a reply to questions in Lok Sabha
today.
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Dharmendra Tewari/ Dr. Nayan Solanki/ Ritu Raj
(Release ID: 2241790) Visitor Counter : 182
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