**Executive Summary**
This press release, dated February 13, 2026, announces the Reserve Bank of India (RBI) imposing a monetary penalty of ₹3.80 lakh on Navi Finserv Limited. The penalty is for non-compliance with certain provisions of the RBI's directions on 'Recovery Agents'. The penalty was imposed following a statutory inspection of the company’s financial position as of March 31, 2024.
**Key Points / Main Content**
* **Monetary Penalty:**
* RBI imposed a monetary penalty of ₹3.80 lakh on Navi Finserv Limited.
* The penalty was issued via an order dated February 10, 2026.
* **Reason for Penalty:**
* The penalty is for non-compliance with certain provisions of the directions issued by RBI on 'Recovery Agents.'
* **Legal Basis:**
* The penalty is imposed under powers conferred on RBI under section 58G(1)(b) read with section 58B(5)(aa) of the Reserve Bank of India Act, 1934.
* **Inspection and Notice:**
* The statutory inspection of the company was conducted by RBI with reference to its financial position as on March 31, 2024.
* A notice was issued to the company advising it to show cause as to why penalty should not be imposed due to non-compliance with RBI directions.
* **Sustained Charge:**
* The company contacted customers after 7:00 p.m. and before 8:00 a.m. for recovery of overdue loans and did not follow the due protocol while sending messages to customers.
* **Disclaimer:**
* The action is based on deficiencies in regulatory compliance and is not intended to pronounce upon the validity of any transaction or agreement entered into by the company with its customers.
* The penalty is without prejudice to any other action that may be initiated by RBI against the company.
**Impact Analysis**
**Navi Finserv Limited**
* **Impact:**
* Financial penalty of ₹3.80 lakh.
* Reputational impact due to regulatory non-compliance.
* **Action Required:**
* Pay the monetary penalty.
* Review and rectify recovery practices to comply with RBI's directions on 'Recovery Agents'.
* Ensure adherence to regulations to avoid future penalties.
Key Entities Referenced
Reserve Bank of India (RBI): The regulator that imposed the monetary penalty.
Navi Finserv Limited: The company on which the monetary penalty was imposed.
Reserve Bank of India Act, 1934: The Act under which the powers were exercised to impose the penalty.
Mumbai: Location of the RBI's Department of Communication.
Recovery Agents: RBI directions related to 'Recovery Agents' with which Navi Finserv Limited did not comply.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
वेबसाइट
:
www.rbi.org.in/hindi
संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
February 13, 2026
RBI imposes monetary penalty on Navi Finserv Limited
The Reserve Bank of India (RBI) has, by an order dated February 10, 2026,
imposed a monetary penalty of ₹3.80 lakh (Rupees Three Lakh Eighty Thousand
only) on Navi Finserv Limited (the company) for non-compliance with certain
provisions of the directions issued by RBI on ‘Recovery Agents’. This penalty has
been imposed in exercise of powers conferred on RBI under section 58G(1)(b) read
with section 58B(5)(aa) of the Reserve Bank of India Act, 1934.
The statutory inspection of the company was conducted by RBI with reference to
its financial position as on March 31, 2024. Based on supervisory findings of non-
compliance with RBI directions and related correspondence in that regard, a notice
was issued to the company advising it to show cause as to why penalty should not be
imposed on it for its failure to comply with the said directions.
After considering the company’s reply to the notice, oral submissions made during
the personal hearing, RBI found that the following charge against the company was
sustained, warranting imposition of monetary penalty:
The company contacted customers after 7:00 p.m. and before 8:00 a.m. for
recovery of overdue loans and did not follow the due protocol while sending
messages to customers.
This action is based on deficiencies in regulatory compliance and is not intended
to pronounce upon the validity of any transaction or agreement entered into by the
company with its customers. Further, imposition of this monetary penalty is without
prejudice to any other action that may be initiated by RBI against the company.
(Brij Raj)
Press Release: 2025-2026/2113 Chief General Manager