**Executive Summary**
On December 04, 2025, the Reserve Bank of India (RBI) issued Amendment Directions to amend Responsible Business Conduct Directions, 2025. These directions aim to improve Basic Savings Bank Deposit (BSBD) accounts and enhance customer service, following feedback on the draft directions issued on October 1, 2025. A statement on the feedback received for the draft Directions is provided in the Annex.
**Key Points / Main Content**
* **BSBD Accounts:**
* BSBD accounts were introduced to offer basic banking facilities free of charge, promoting financial inclusion.
* Digitalisation in the banking sector necessitates alignment of BSBD accounts with evolving customer needs.
* **Amendment Directions:**
* RBI issued seven Amendment Directions applicable to various types of banks to amend the extant instructions on the BSBD account.
* The Amendment Directions apply to:
* Commercial Banks
* Small Finance Banks
* Payments Banks
* Local Area Banks
* Regional Rural Banks
* Urban Co-operative Banks
* Rural Co-operative Banks
**Impact Analysis**
**Banks**
* **Impact:** Banks are required to implement the amendment directions for BSBD accounts, ensuring compliance with updated instructions.
* **Action Required:** Banks must review and adjust their BSBD account practices in accordance with the seven Amendment Directions issued by the RBI.
Key Entities Referenced
Responsible Business Conduct Directions, 2025: Amendment directions issued by RBI to amend existing regulations related to responsible business conduct.
Reserve Bank of India (Basic Savings Bank Deposit Account) Directions, 2025: Draft directions issued earlier by the Reserve Bank of India regarding basic savings bank deposit accounts.
Basic Savings Bank Deposit (BSBD) account: A savings bank account with minimum facilities offered free of charge, aiming to deepen financial inclusion.
Reserve Bank of India: The central bank of India, which is issuing amendment directions.
Mumbai: Location of the Department of Communication, Central Office of the Reserve Bank of India.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
वेबसाइट
:
www.rbi.org.in/hindi
संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
December 04, 2025
RBI issues Amendment Directions to amend Responsible Business
Conduct Directions, 2025
The Basic Savings Bank Deposit (BSBD) account was introduced as a savings
bank account which offers certain minimum facilities, free of charge, to the holders of
such accounts with an objective of deepening financial inclusion. Access to financial
services has improved significantly in recent years. However, the ongoing
digitalisation of the banking sector requires a BSBD account that is in sync with the
customer’s evolving requirements. Accordingly, it was decided to review the extant
instructions and draft Reserve Bank of India (Basic Savings Bank Deposit Account)
Directions, 2025 were issued on October 1, 2025 for public consultation / feedback.
2. Feedback received on the draft Directions on BSBD account has been examined
and suitably incorporated while finalising the same. A statement on the feedback
received for the draft Directions is provided in the Annex.
3. Accordingly, the Reserve Bank of India has today issued the following seven
Amendment Directions to amend the extant instructions on the BSBD account
applicable to banks:
(1) Reserve Bank of India (Commercial Banks – Responsible Business Conduct)
Amendment Directions, 2025
(2) Reserve Bank of India (Small Finance Banks – Responsible Business Conduct)
Amendment Directions, 2025
(3) Reserve Bank of India (Payments Banks – Responsible Business Conduct)
Amendment Directions, 2025
(4) Reserve Bank of India (Local Area Banks – Responsible Business Conduct)
Amendment Directions, 2025
(5) Reserve Bank of India (Regional Rural Banks – Responsible Business Conduct)
Amendment Directions, 2025
(6) Reserve Bank of India (Urban Co-operative Banks – Responsible Business
Conduct) Amendment Directions, 2025
(7) Reserve Bank of India (Rural Co-operative Banks – Responsible Business
Conduct) Amendment Directions, 2025
The objective of these Amendment Directions is to provide affordable banking
facilities to public, drive enhanced usage of BSBD accounts and to improve customer
service for BSBD account holders.
(Brij Raj)
Press Release: 2025-2026/1625 Chief General Manager