**Executive Summary**
The Reserve Bank of India (RBI) has issued amendment directions on December 04, 2025, to revise the existing Responsible Business Conduct Directions, 2025, pertaining to Basic Savings Bank Deposit (BSBD) accounts. These amendments, applicable to various types of banks, aim to provide affordable banking, enhance BSBD account usage, and improve customer service. Draft directions were previously issued on October 1, 2025, for public consultation.
**Key Points / Main Content**
* **Background:**
* BSBD accounts were introduced to offer minimum facilities free of charge and promote financial inclusion.
* The digital banking sector requires a BSBD account in sync with customer's evolving requirements.
* **Amendment Directions:**
* The RBI issued seven Amendment Directions to amend extant instructions on BSBD accounts.
* The directions cover the following bank types:
* Commercial Banks
* Small Finance Banks
* Payments Banks
* Local Area Banks
* Regional Rural Banks
* Urban Co-operative Banks
* Rural Co-operative Banks
* **Objectives:**
* Provide affordable banking facilities.
* Drive enhanced usage of BSBD accounts.
* Improve customer service for BSBD account holders.
* **Process:**
* Draft directions were issued on October 1, 2025, for public consultation.
* Feedback was examined and incorporated, with a statement provided in the Annex.
**Impact Analysis**
**Banks**
* **Impact:** Banks are impacted by the new amendment directions.
* **Action Required:** Banks must implement the new amendment directions for BSBD accounts.
**BSBD Account Holders / Public**
* **Impact:** BSBD account holders and the public will benefit from more affordable banking and improved services.
* **Action Required:** No direct action required. They should be aware of the improved services and enhanced usage of BSBD accounts.
Key Entities Referenced
Responsible Business Conduct Directions, 2025: Amendment directions issued by the RBI to amend the extant instructions on Basic Savings Bank Deposit (BSBD) accounts.
Reserve Bank of India (Basic Savings Bank Deposit Account) Directions, 2025: The original directions that the Responsible Business Conduct Amendment Directions, 2025 are amending.
Basic Savings Bank Deposit (BSBD) account: A savings bank account offering minimum facilities, free of charge, introduced to promote financial inclusion.
Reserve Bank of India: The issuing authority of the amendment directions.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
वेबसाइट
:
www.rbi.org.in/hindi
संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
December 04, 2025
RBI issues Amendment Directions to amend Responsible Business
Conduct Directions, 2025
The Basic Savings Bank Deposit (BSBD) account was introduced as a savings
bank account which offers certain minimum facilities, free of charge, to the holders of
such accounts with an objective of deepening financial inclusion. Access to financial
services has improved significantly in recent years. However, the ongoing
digitalisation of the banking sector requires a BSBD account that is in sync with the
customer’s evolving requirements. Accordingly, it was decided to review the extant
instructions and draft Reserve Bank of India (Basic Savings Bank Deposit Account)
Directions, 2025 were issued on October 1, 2025 for public consultation / feedback.
2. Feedback received on the draft Directions on BSBD account has been examined
and suitably incorporated while finalising the same. A statement on the feedback
received for the draft Directions is provided in the Annex.
3. Accordingly, the Reserve Bank of India has today issued the following seven
Amendment Directions to amend the extant instructions on the BSBD account
applicable to banks:
(1) Reserve Bank of India (Commercial Banks – Responsible Business Conduct)
Amendment Directions, 2025
(2) Reserve Bank of India (Small Finance Banks – Responsible Business Conduct)
Amendment Directions, 2025
(3) Reserve Bank of India (Payments Banks – Responsible Business Conduct)
Amendment Directions, 2025
(4) Reserve Bank of India (Local Area Banks – Responsible Business Conduct)
Amendment Directions, 2025
(5) Reserve Bank of India (Regional Rural Banks – Responsible Business Conduct)
Amendment Directions, 2025
(6) Reserve Bank of India (Urban Co-operative Banks – Responsible Business
Conduct) Amendment Directions, 2025
(7) Reserve Bank of India (Rural Co-operative Banks – Responsible Business
Conduct) Amendment Directions, 2025
The objective of these Amendment Directions is to provide affordable banking
facilities to public, drive enhanced usage of BSBD accounts and to improve customer
service for BSBD account holders.
(Brij Raj)
Press Release: 2025-2026/1625 Chief General Manager